Recovery Brands, LLC
📍 2347 Jones Bend Rd, Louisville, TN 37777
📞 8659709800 Full profile & reviews Claim this listing
Reviewers frequently praised the supportive staff, effective therapy sessions, and helpful classes, with some noting successful long-term outcomes. However, many criticized the facility for being understaffed, unprofessional, and having poor living conditions, including filthy rooms, uncomfortable beds, and a lack of privacy. Additional concerns were raised regarding inadequate medical care, limited outdoor access, and high costs.
AI-generated summary of 13 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT PENINSULA BEHAVIORAL HEALTH - PENINSULA HOSPITAL</strong></p> <p>Peninsula Behavioral Health (affiliated with Parkwest Medical Center) operates Peninsula Hospital in Louisville, Tenn. The acute inpatient facility <strong>treats adults, adolescents and children struggling with primary psychiatric</strong> as well as <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dually diagnosed</a> substance use disorders. On-site medical <strong>detoxification is available</strong>. The behavioral health agency also runs five East Tennessee outpatient facilities, including its main site for substance abuse intensive outpatient programming, <a href="https://www.rehabs.com/listings/peninsula-lighthouse-campus-knox-701563235/" target="_blank">Peninsula Lighthouse</a> in Knoxville. Additional clinics are in <a href="https://www.rehabs.com/listings/peninsula-a-div-of-parkwest-med-center-peninsula-outpatient-center-2118646422/" target="_blank">Knoxville</a>, <a href="https://www.rehabs.com/listings/peninsula-behavioral-health-peninsula-outpatient-center-1913395450/" target="_blank">Sevierville</a>, <a href="https://www.rehabs.com/listings/peninsula-behavioral-health-peninsula-outpatient-center-1913403738/" target="_blank">Lenoir City</a>, and <a href="https://www.rehabs.com/listings/peninsula-behavioral-health-outpatient-center-2482000038/" target="_blank">Maryville</a></p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Inpatient care Peninsula Behavioral Health’s Peninsula Hospital is oriented toward <strong>short-term crisis stabilization</strong> and includes 24-hour medical observation and medication management. The hospital’s <strong>adolescent program prioritizes structure</strong>, and treatment teams practice trauma-informed care.</p> <p>When patients become stable, they receive a <strong>plan for continuing care</strong>, which may include referral to one of Peninsula’s outpatient facilities. The agency’s outpatient programming emphasizes education and support group participation.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>According to the Peninsula Behavioral Health website, Peninsula Hospital’s multidisciplinary treatment staff includes psychiatrists, psychologists, nurses, and licensed therapists..</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently no information provided by the 155-bed Peninsula Hospital regarding its living arrangements and related offerings. However, data from five alumni polled by Rehabs.com to date <strong>suggests an older, clinical setting</strong>. “Accommodations were fair, meals were great,” an anonymous alum wrote. </p> <blockquote> <p>Facility Cleanliness and Upkeep: 2.6/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Of the five former clients polled by Rehabs.com, two indicated moderate likeliness to recommend Peninsula Hospital in Louisville to others and three would not recommend. Four of the five agreed that their inpatient experience was successful, but otherwise data reflects low satisfaction on average.</p> <blockquote> <p>Staff Experience and Training: 2.4/5</p> </blockquote> <p>On Google, 38 individuals contributed to an average rating of 2.8 out of five stars. Favorable feedback tended to feature the staff and overall treatment, while criticism cited poor accommodations and inadequate activity, especially time outside. A couple of alumni described rude treatment by staff in otherwise positive reviews. </p> <p>“I was treated very good and thought the doctor was excellent,” S.P. wrote in a representative comment. Another alum concurred with a Rehabs.com reviewer that Peninsula Hospital <strong>provided inadequate help in addressing long-term recovery</strong>. H.J. wrote of the staff that she “liked all of them,” but the beds and food “were horrible".<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The two loved ones polled by Rehabs.com also observed the limitations of short-term inpatient treatment, but reported overall effective treatment for their family members.</p> <p>About a dozen of the Google reviews for Peninsula Hospital were from friends and family members, whose opinions trended toward negative. <strong>About one-third cited poor communication from the facility as a weakness.</strong> Loved ones also repeatedly characterized the treatment (including references to Peninsula Behavioral Health’s outpatient programming) as inadequate. “My wife had a good (sometimes boring) experience and received great treatment,” loved one B.M. wrote, while noting that follow-up care was infrequent and disappointing.</p> <p>A sole CiteHealth review, posted by an alum’s parent, reported that “it was three days before the doctor called us” after their daughter’s admittance. “It was a safe place, but that would be about it,” they concluded.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>WHAT STAFF SAY</strong></p> <p>Rehabs.com has not yet received any feedback from this facility’s current or former employees. However, 21 staffers offered feedback for Peninsula Hospital in Louisville, split evenly between positive, negative, and moderate. <strong>More than one-third cited understaffing as a problem.</strong> Under-trained staff but also a positive teamwork approach also received multiple mentions.</p> <p><strong>FINANCING</strong></p> <p>According to the Peninsula Behavioral Health Peninsula Hospital website, commercial insurance, private pay, Tennessee’s Medicaid, and Medicare are accepted.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?ei=6_Y-W7bVJ7KatgWhjo_oBQ&q=peninsula+hospital+tennessee&oq=peninsula+hospital+tenn&gs_l=psy-ab.3.0.0j0i22i30k1l2.21054.25943.0.27024.18.18.0.0.0.0.186.1433.15j2.17.0..2..0...1.1.64.psy-ab..1.17.1429...0i7i30k1j0i8i30k1j0i8i7i30k1j0i8i13i30k1j0i13k1j0i20i263k1.0.-uhylCTsYqw#lrd=0x885c240c0a224e87:0xfba17daf7968caf9,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://citehealth.com/reviews/6588" target="_blank">https://citehealth.com/reviews/6588</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.indeed.com/cmp/Peninsula-Hospital/reviews?fcountry=US&floc=Louisville%2C+TN" target="_blank">https://www.indeed.com/cmp/Peninsula-Hospital/reviews?fcountry=US&floc=Louisville%2C+TN</a></small></p>
— Rini Cobbey · 2018-08-30 15:25:53 PDT
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