Recovery Brands, LLC
📍 1214 Topside Road, Louisville, TN 37777
📞 8668774831 Full profile & reviews Claim this listing
Reviewers frequently credited the facility with saving their lives and praised the compassionate, experienced staff, many of whom are in recovery themselves. Positive comments also highlighted the comprehensive, 12-step-based programming and the quality of the new facilities. However, other reviewers criticized the living conditions in older buildings, disorganized administrative processes, and a perceived focus on profit over patient care.
AI-generated summary of 47 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Detox Services, Substance Abuse Treatment |
| Program types | Residential Treatment |
| Services | Detox Services, Residential Treatment |
| Setting | Mountains |
| Gender | None |
| Age ranges | Adult Age |
| Insurance accepted | Magellan Behavioral Health, WellPoint, Cigna, Blue Cross and Blue Shield, Private Insurance |
| Financing | Available |
<p><strong>ABOUT CORNERSTONE OF RECOVERY ADULT RESIDENTIAL</strong></p> <p>Based in Louisville, Tenn., Cornerstone of Recovery is an <strong>adult residential treatment program</strong>. Numerous unique substance abuse treatment services are offered at this facility, such as programming for individuals with <strong><a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring mental health disorders</a></strong>, available at just <a href="https://wwwdasis.samhsa.gov/webt/state_data/TN16.pdf" target="_blank">116 (51.1 percent)</a> centers in the state. Additionally, the center offers a <strong>specialized treatment track for veterans</strong>, a service at only <a href="https://wwwdasis.samhsa.gov/webt/state_data/TN16.pdf" target="_blank">29 (12.8 percent)</a> Tennessee treatment facilities, as well as on-site <strong>medically monitored detox</strong>, a type of care that can only be received at <a href="https://wwwdasis.samhsa.gov/webt/state_data/TN16.pdf" target="_blank">21 (9.3 percent)</a> state treatment centers.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Clients begin their treatment with a <strong>comprehensive assessment</strong>, which the clinical team uses to create a customized treatment plan. Depending on the severity of their addiction, clients may start the program with medically monitored detox. Once stabilized, participants move on to Cornerstone’s adult residential program, which typically <strong>lasts between 28 and 35 days</strong>.</p> <p>Treatment at Cornerstone is <strong>12-step based</strong>. Most therapy and activities occur in a group setting, though some clients may also undergo additional psychological and physical assessments. Days are filled with <strong>group therapy</strong>, 12-step meetings, educational programming, <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family therapy</a>, and recreational activities.</p> <p>This facility services individuals who are 18 and older, but has a separate <strong>Young Adult Residential recovery program</strong> that is for clients ages 18 to 26. In 2016, <a href="https://www.samhsa.gov/data/sites/default/files/NSDUHsaePercents2016/NSDUHsaePercents2016.pdf" target="_blank">6.81 percent of young adults ages 18 to 25</a> in Tennessee needed but did not receive treatment at a specialty facility for illicit drug use that year. This specialized program offers a unique focus on "developmental issues, behavior styles, and energy levels specific to the young adult," according to the facilitys website. </p> <p><a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank"><strong>Aftercare services</strong></a> are offered to successful graduates for up to 18 months after discharge.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>According to the facility’s website, the treatment teams includes a <strong>physician</strong> certified by the American Society of Addiction Medicine, a <strong>board-certified psychiatrist</strong>, a licensed psychologist, a <strong>licensed alcohol and drug abuse counselor</strong>, a registered nurse, and a <strong>pharmacist.</strong> Additionally, <a href="https://www.samhsa.gov/data/sites/default/files/report_3059/ShortReport-3059.pdf" target="_blank">99.1 percent of all Tennessee treatment facilities</a> have continuing education requirements for all of their staff. In general, the five alumni and their loved ones to report to Rehabs.com at the time of this writing were pleased with the facility staff.</p> <blockquote> <p>Facility staff are experienced and well-trained: 3.6/5 stars</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>According to images and a video on the facility’s website, amenities include a <strong>fitness center</strong>, indoor and outdoor recreation areas, and comfortable group rooms and lounges. Clients share modest, <strong>dormitory-style bedrooms</strong>, and can enjoy scenic views of the the surrounding Smoky Mountains. Cleanliness was a facility strength, according to the five former clients, family, and friends polled at the time of this writing.</p> <blockquote> <p>The facility is clean and well maintained: 4/5 stars</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p><strong>More than 20 alumni</strong> were surveyed by Rehabs.com at the time of this writing, the majority of whom <strong>offered Cornerstone’s adult residential program positive feedback</strong>. Satisfied former clients praised the compassionate staff and comprehensive curriculum, and four former clients even credited the facility with saving their lives. “Very effective program,” wrote alum Jon in a review representative of positive feedback. “They worked all areas of addiction : physical, mental, and spiritual. Cornerstone educated me and gave me the skills and tools to live in sobriety.”</p> <p>Former clients did not agree on counseling options and holistic offerings, which both received anywhere from two to four stars out of five. Treatment effectiveness, the facility's adherence to the 12-steps, and the facility's ability to treat co-occurring disorders, on the other hand, all earned high ratings of four and five stars from various respondents. Alumni indicated that they participated in 10 - 20 group counseling sessions each week, and T.H. praised the 18-month continuing care offerings, writing, "after care was wonderful."</p> <p>The former clients who <strong>gave negative feedback</strong> complained about insurance issues, a lack of individual counseling, and poor holistic offerings.</p> <p>On Google at the time of this writing, a <strong>4.4-star rating</strong> from 19 reviewers revealed overall satisfaction with the facility.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Incorporation of the 12-steps was praised, and W.S. remarked, "The strong emphasis on group therapy was an extremely beneficial recovery model for me while in treatment," in a representative review. Only two of these users left one-star ratings, and both of their complaints were addressed by facility staff. </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The loved ones polled by Rehabs.com to date gave Cornerstone <strong>mixed reviews.</strong> When asked, on a scale from one to five, if they would recommend the facility, four respondents gave a rating of just one. Their major complaints included <strong>poor treatment tactics</strong>, unfair discharge procedures, high cost, and <strong>insurance issues</strong>. In fact, holistic offerings, family participation, affordability, counseling options, and treatment of co-occurring disorders all earned low three, two, or one star ratings.</p> <p>The four reviewers who complimented the facility commented to Rehabs.com that Cornerstone provided their loved ones with <strong>compassionate and effective treatment</strong>. “It's a family...they have a genuine concern/love for their clients. It shows,” wrote one loved one in a review representative of positive feedback.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>More than a dozen staff polled by Rehabs.com gave their employer <strong>mostly positive reviews</strong> to date. They noted that <strong>having more than 90% of the staff in recovery was a strong asset</strong>, as was the compassion of the staff. Many felt that the facility's incorporation of the 12-steps was an asset, and many also noted the <strong>full continuum of care options</strong> as a particular facility strength. In a representative review, Stephanie described the facility’s atmosphere as “structured and professional, yet friendly and personal.” The one common complaint concerned the healthcare system in general, as at least three employees noted that <strong>more insurance plans should cover addiction treatment.</strong></p> <p>A few staffers did note internal issues, most notably inadequate compensation and a high turnover rate.</p> <p>At the time of this writing, 24 current and past employees on Indeed expressed similar feelings and awarded a 3.5-star average rating.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Some of these reviewers felt inadequately trained and undervalued by management, but the majority were pleased with the facility's programming, its attention to clients, and other members on staff.</p> <p><strong>FINANCING</strong></p> <p>According to the facility’s website, treatment at Cornerstone is covered by most health insurance plans, including those from Aetna, Cigna, United Health, and more. Medicare and Medicaid, as well as HMOs that have no out of network coverage, are not accepted. Five survey respondents to date were not satisfied with the cost of the facility's treatment.</p> <blockquote> <p>Treatment is affordable and/or payment plans, scholarships, or financial assistance are available: 2.4/5 stars</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/S9LFa8" target="_blank">https://goo.gl/S9LFa8</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.indeed.com/cmp/Cornerstone-of-Recovery/reviews" target="_blank">https://www.indeed.com/cmp/Cornerstone-of-Recovery/reviews</a></small></p>
— Samantha Harper · 2018-03-27 14:22:12 PDT
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