Recovery Brands, LLC
📍 5901 Zuni Rd. SE, Albuquerque, NM 87108
📞 5058418978 Full profile & reviews Claim this listing
Reviewers frequently praised the supportive staff and the effectiveness of the detox program in managing physical withdrawal symptoms. However, some criticized the lack of comprehensive aftercare planning and reported delays in seeing a doctor for medication upon admission. Additionally, concerns were raised regarding high staff turnover and insufficient staffing levels.
AI-generated summary of 8 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT TURQUOISE LODGE HOSPITAL</strong></p> <p>Turquoise Lodge Hospital has been treating adult residents of New Mexico struggling with alcohol and drug addiction since 1952. Opening a new facility in 2007, it is currently located in Albuquerque and offers <strong>intensive, inpatient treatment</strong> for substance abuse and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring mental health disorders</a>. <strong>Medically supervised detox services</strong> are offered on-site. Priority admissions are given to pregnant women and parents with pending child custody issues.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Prospective clients must call Turquoise Lodge Hospital to request treatment. In one to three business days, applicants are called back for a phone assessment, then are informed whether they qualify for admittance and how long of a waiting period there is. Loved ones may not call to enroll anyone on their behalf.</p> <p>According to the facility’s website, the rehab adheres to a multidisciplinary, <strong>evidence-based approach</strong> to address the physical, emotional, and spiritual needs for successful recovery. The average length of residential care is <strong>18 to 21 days, with a maximum of 30.</strong> The facility encourages participation in a community of peers and assists in the development of recovery skills. </p> <p>During inpatient treatment, clients may adhere to a structured schedule of <strong>counseling sessions</strong>, educational classes, coping skills workshops, and therapeutic recreation. Dually diagnosed clients may also receive <strong>ongoing medication management</strong> and psychiatric assessments.</p> <p>The facility uses a <strong>Community Unity</strong> philosophy to encourage Interpersonal Safety, Emotional Safety, Safety of Environment, and Physical Safety. Peer support services are encouraged.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Turquoise Lodge Hospital's clinical team is comprised of licensed medical, psychiatric, nursing, a dietitian, and counseling professionals trained in the field of substance abuse. Medical and nursing care is available 24 hours per day.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Cigarette smoking is permitted in designated areas at designated times; however, Turquoise Lodge Hospital also offers nicotine cessation programming upon request. According to their website, <strong>cell phones and laptops are not permitted</strong>. The facility's website notes that clients are fed <strong>well-balanced meals</strong> and may enjoy recreational activities such as yoga, walking, and playing outdoor games.</p> <p>Photos on Turquoise Lodge Hospital’s website feature clinical rooms with two beds each, a cafeteria-style dining hall, as well as plenty of outdoor space with picnic tables, benches, and at least one basketball court.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Three alumni surveyed by Rehabs.com to date gave the facility mostly positive reviews. While Jennifer noted that Turquoise Lodge Hospital could use more staff, she rated the facility four out of five stars for its staff’s level of training and experience, as well as five stars for its family participation, its affordability, and connectivity/visitor policy. “It did wonders for my self image and self healing,” she wrote.</p> <p>Additionally, Victor rated the facility five stars for its treatment effectiveness and was especially impressed with the rehab’s medical capabilities. “The facility provided on site medical care 24 hours a day. Medications were provided as needed. Overall a very good facility,” he wrote.</p> <p>On Google to date, 11 reviewers rated Turquoise an average 3.1 out of five stars, with <strong>polarized responses</strong>.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Reviewers were split on the quality of treatment from staff. Many agreed that accommodations were lacking but that the facility was affordable. </p> <p>In a representative review, five-star reviewer John cited “terrible” food, unbearably few smoke breaks, and “detached” staff. However, he summed up by noting "To those of you that need a rehab but can't afford it, Turquoise Lodge is the way to go."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The three loved ones polled by Rehabs.com to date gave Turquoise mostly positive reviews. Two loved ones rated the facility four and five out of five stars in cost worthiness and staff's level of experience and training, and they both rated it a perfect five stars in affordability. </p> <p>One anonymous family member described the medical team as a strength of the facility and noted that “they really help with physical withdrawal symptoms.” Another reviewer praised the facility not only for its treatment of her son but also the “caring and supportive” staff who “supported me as well as the mother of a son with an addiction.”</p> <p><strong>WHAT STAFF SAY</strong></p> <p>A single staff member polled by Rehabs.com to date also gave positive feedback about Turquoise. D.R. gave mostly four and five out of five stars for categories rated such as overall quality of care and experience of staff. They also indicated that staff was caring and supportive but noted that there was excess turn over.</p> <p>On Glassdoor, one employee rated the facility two out of five stars.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Though the current employee wrote, " A lot of staff care a lot about patients," they criticized the relationship between employees and management as negative and strained.</p> <p><strong>FINANCING</strong></p> <p>According to the facility’s website, <strong>most insurance is accepted</strong>, and sliding scale fees are available to clients who qualify. </p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/SyZA8f" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.glassdoor.com/Reviews/Turquoise-Lodge-Hospital-Albuquerque-Reviews-EI_IE1090960.0,24_IL.25,36_IM17.htm" target="_blank">https://www.glassdoor.com/Reviews/Turquoise-Lodge-Hospital-Albuquerque-Reviews-EI<em>IE1090960.0,24</em>IL.25,36_IM17.htm</a></small></p>
— Brodie Gress · 2018-10-04 12:11:40 PDT
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