Recovery Brands, LLC
📍 8521 LaGrange Road, Louisville, KY 40242
📞 5024266380 Full profile & reviews Claim this listing
Reviewers frequently praised the knowledgeable and caring staff, many of whom were noted to have personal experience with recovery, as well as the beneficial family involvement and various activities. However, some criticized the treatment as mediocre or ineffective, citing issues like a lack of communication among staff, scheduling problems, and concerns regarding medication management. Opinions were mixed on the facility's structure and the admissions process, with some finding the programs helpful while others felt they needed more recovery-based structure or thoroughness.
AI-generated summary of 25 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT THE BROOK - KMI</strong></p> <p>Located in Louisville, Ky., The Brook, formerly known as Ten Broeck, offers <strong>chemical dependency and psychiatric treatment to people of all ages.</strong> Based in a colonial mansion, this treatment center is one of Kentucky's <a href="https://wwwdasis.samhsa.gov/webt/state_data/KY16.pdf" target="_blank">56 (15.4 percent)</a> inpatient facilities. The facility also offers outpatient programs as well, and the center is amongst the <a href="https://wwwdasis.samhsa.gov/webt/state_data/KY16.pdf" target="_blank">5.2 percent</a> of non-hospital facilities in the state to offer <strong>detoxification services on-site.</strong></p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to the facility’s website, before treatment, a staff member <strong>conducts an assessment</strong> on potential clients to determine the most appropriate level of care. The individual’s mental, physical, and spiritual needs are assessed. The treatment center’s staff creates an <strong>individualized plan for every client</strong>, and they analyze each person’s progress to update treatment goals.</p> <p>The Brook offers inpatient care, intensive outpatient programs (IOP), and <strong>psychiatric partial hospitalization program (PHP)</strong> to adults and <a href="https://www.recovery.org/pro/articles/is-my-child-just-experimenting/" target="_blank">adolescents</a>. Specialized outpatient programs are also available for seniors. In addition, the facility offers a Kenton County School-Based intensive outpatient program, and men can enroll in transitional sober housing.</p> <p>Treatment for chemical dependency consists of <strong>12-step programming</strong>, group meetings, <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family counseling</a>, individual counseling, and discharge planning. Before finishing treatment, the center’s staff works with every client to set goals and determine the client’s <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare needs</a>.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The Brook's treatment team includes medical directors, psychiatrists, therapists, and registered nurses. The Brook is accredited by the Joint Commission. The 16 individuals polled on the matter by Rehabs.com at the time of this writing offered extremely high ratings for the facility's staff.</p> <blockquote> <p>Staff Experience and Training: 4.3/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>THe Brook's residential facility is a <strong>colonial mansion</strong> where clients will find modern facilities, a recreational area, a gym with a basketball court and rock wall, and a game room with a ping-pong and pool table. Official photographs also show <strong>shared bedrooms with basic furnishings</strong>. At the time of this writing, survey respondents provided high ratings for facility cleanliness and moderate ratings for the facility's holistic offerings.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 4.4/5 <br /> Holistic Offerings: 3.2/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The 11 alumni polled by Rehabs.com at the time of this writing <strong>provided mostly positive reviews</strong>, and most praised the facility's counseling services. Many alumni reported <strong>confidence in the staff</strong>. “Many of their staff are former or recovering addicts, so they are experienced with addiction. This is a good thing,” an anonymous alum wrote. Eight of these individuals awarded above-average ratings for the facility's counseling and reported they'd highly recommend the facility to others.</p> <blockquote> <p>Likelihood to Recommend: 4.6/5<br /> Counseling Options: 4/5 </p> </blockquote> <p>When polled on facility weaknesses, alumni repeatedly replied, "none," though one individual expressed dissatisfaction with the intermixing of client groups. Ratings are significantly lower on Yelp, where two users gave two out of five stars, and citing staff misconduct and poor discharge procedures as concerns.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The eight loved ones surveyed by Rehabs.com at the time of this writing also <strong>provided mostly positive feedback</strong> and expressed satisfaction with the level of family involvement, as well as the ease of communication with client and visitor policies. </p> <p>“My grandchild was there she was treated very well got along with all her counselors and workers they helped her with her problems in timely manner,” a grandparent wrote in a positive review. Many loved ones cited the staff and the level of client "interaction" as particular strengths of the facility. One loved one reported unhappiness with the inpatient care, but wrote: "The out patient after care was a key portion to the success of treatment."</p> <blockquote> <p>Connectivity/Visitor Policies: 4/5<br /> Family Participation: 3.9/5</p> </blockquote> <p>Still, a few loved ones shared their negative experiences, such as the anonymous reviewer whose son died since attending The Brook. “He told us prior to his death that other family members and friends we able to easily sneak in alcohol to him,” the grieving loved one wrote.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>To date, Rehabs.com has not received feedback from facility staff. Eight Indeed users, however, provided an overall above-average rating of 3.3 out of five stars.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> In general, staffers enjoyed their coworkers, though a few felt that favoritism was a negative aspect of the facility.</p> <p><strong>FINANCING</strong></p> <p>According to The Brook's website, the treatment center accepts many insurance plans, including Medicare, which is only accepted by <a href="https://wwwdasis.samhsa.gov/webt/state_data/KY16.pdf" target="_blank">141 (38.8 percent)</a> treatment facilities in the state. The 16 individuals polled by Rehabs.com at the time of this writing generally approved of the facility's cost.</p> <blockquote> <p>Affordability: 3.6/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.yelp.com/biz/the-brook-louisville" target="_blank">https://www.yelp.com/biz/the-brook-louisville</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.indeed.com/cmp/The-Brook-Hospital-Kmi/reviews" target="_blank">https://www.indeed.com/cmp/The-Brook-Hospital-Kmi/reviews</a></small></p>
— Samantha Harper · 2018-06-27 14:27:23 PDT
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