📍 4418 Malcolm Ave, Louisville, KY 40215
📞 5023900898 Full profile & reviews Claim this listing
Reviewers frequently praised the staff, many of whom are in recovery themselves, describing them as compassionate, knowledgeable, and dedicated. While many found the treatment programs and structure beneficial, others criticized the quality and nutritional value of the food, as well as limited bathroom access. Additionally, some reviewers reported issues with disorganization, a lack of activities, and significant difficulties regarding insurance billing and financial reimbursements.
AI-generated summary of 152 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Detox Services, Substance Abuse Treatment |
| Program types | Residential Treatment |
| Services | Inpatient, Detox Services, Dual-Diagnosis Treatment, Residential Treatment, Intensive Outpatient Services, Outpatient Services |
| Setting | Residential Neighborhood, Private/Secluded |
| Gender | None |
| Age ranges | Adult Age |
| Insurance accepted | Private Insurance |
| Financing | Available |
<p><strong>ABOUT LANDMARK RECOVERY OF LOUISVILLE</strong></p> <p>Located in Louisville, Ky., not far from Interstate 264 and Louisville International Airport, Landmark Recovery of Louisville is a newly built <strong>residential treatment facility for adults</strong> struggling with chemical dependency. The facility also offers <strong>medically monitored detox</strong> services on-site, one of only <a href="(https://wwwdasis.samhsa.gov/webt/state_data/KY16.pdf" target="_blank">19 residential facilities</a> in the state of Kentucky to offer this service.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>To determine that Landmark is an appropriate facility, potential clients receive a comprehensive <strong>medical and psycho-social assessment</strong>, which lasts between three to five days. On occasion, clients with acute psychiatric conditions will be referred to another facility, where they will receive a more appropriate level of care. <strong>The residential program typically lasts 30-45 days.</strong> </p> <p>Upon intake, clients receive a <strong>physical examination</strong> and meet with a treatment team member to go over their medical history and develop an <strong>individualized treatment plan.</strong> Residential programming lasts from 8:00 am to 5:30 pm daily. </p> <p>Residents enrolled in the residential program receive <strong>one-on-one counseling at least twice a week</strong>, as well as three hours of group therapy daily. They will also attend workshops focused on a variety of topics, such as the <strong>disease model of addiction</strong>, relapse prevention, and spirituality, to name a few. Clients also attend <strong>12-step meetings</strong> off-site.</p> <p>Additional offerings include <strong>neurofeedback,</strong> family programming, and yoga. When a client completes their program, clients receive <strong>personalized aftercare and monitoring</strong> for an additional six months.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Landmark’s treatment team includes a physician, a nurse practitioner, 24-hour nursing staff, psychologists, and licensed master’s level counselors. Overall, the 143 individuals polled by Rehabs.com to date praised the facility's staff. </p> <blockquote> <p>Staff Experience and Training: 4.4/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently no information provided by the facility regarding its living arrangements and related offerings, however the 143 survey respondents polled on the matter gave the center an impressively high average rating for the physical facility.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 4.5/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>In general, the over 100 alumni polled by Rehabs.com to date <strong>praised most aspects of the facility</strong>, highlighting the staff's availability, as well as the facility's discharge planning and counseling options, as strengths.</p> <p>Staff Availability: 4.3/5<br /> Discharge Planning: 4/5<br /> Counseling Options: 4/5</p> <p>In their written commentary, alumni referred to the staff as “well trained,” “courteous,” and “great.” Alum C.A.L. especially appreciated that staff were also in recovery. “This makes conversation and advice extremely helpful, and everyone is very understanding and caring towards both patients and fellow staff,” C.A.L. wrote. Though he claimed that there wasn’t enough food, former client Nick noted that he was “Grateful for everything they’ve offered me.”</p> <p>Despite their overall satisfaction, many considered the <strong>facility’s newness a weakness.</strong> However, alumni reported they were highly likely to recommend the facility to others.</p> <blockquote> <p>Likelihood to Recommend: 4.6/5</p> </blockquote> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Like alumni, the four loved ones polled numerically by Rehabs.com to date also shared positive reports, citing a strong staff and medical care as strengths. R.F.R. described the staff as “compassionate” and “enthusiastic,” but felt that the new facility had much to improve upon. “New and still learning,” she observed. J.M., another loved one, found the staff was “very helpful and patient.” Loved ones also lauded the amount of family participation.</p> <blockquote> <p>Family Participation: 4.5/5</p> </blockquote> <p><strong>WHAT STAFF SAY</strong></p> <p>The staff members surveyed by Rehabs.com to date gave the facility mostly positive feedback. The three polled on the matter gave Landmark four- and five-star ratings for its counseling options, holistic opportunities, and family inclusion.</p> <p>“Medically speaking this facility is on par with others around town, but the facility is much more then that.” R.M. wrote. “The staff work as a team to make sure all the clients are happy and engaged during the day.” Yet, as alumni and loved ones pointed out, staff also mentioned that new facility had some kinks to work out.</p> <p><strong>FINANCING</strong> </p> <p>There is currently no information provided on the facility's webpage regarding its costs. Collectively, the 135 Rehabs.com reviewers polled on the matter generally approved of the facility's cost. Self pay is accepted as well as many insurance plans including Cigna, Humana, Aetna, United Healthcare, and Tricare.</p> <p>Affordability: 4/5</p>
— Patrick Greeley · 2018-06-06 15:11:06 EDT
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