Recovery Brands, LLC
📍 7808 Clodus Fields Drive, Dallas, TX 75251
📞 9729919504 Full profile & reviews Claim this listing
Reviewers frequently mentioned the helpfulness of the counseling, educational classes, and aftercare programs, noting positive outcomes for some patients. However, others criticized the facility's high staff turnover, limited opportunities for outdoor access, and perceived lack of affordability. Some individuals also expressed dissatisfaction with the overall quality of care and the facility's initial impressions.
AI-generated summary of 17 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Substance Abuse Treatment |
| Insurance accepted | Public Insurance, Private Insurance |
| Financing | Available |
<p><strong>ABOUT MEDICAL CITY GREEN OAKS HOSPITAL</strong></p> <p>Founded in 1983, Medical City Green Oaks Hospital is a <strong>124-bed inpatient psychiatric hospital</strong> located in North Dallas, with four outpatient clinics in the Dallas/Fort Worth region. The facility <strong>treats adults and adolescents</strong> who are struggling with substance use disorder alongside a full array of psychiatric and behavioral health disorders, including schizophrenia, suicidal and homicidal ideation, and bipolar disorder. </p> <p>Services include <strong>medical detox</strong>, making it one of just <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">38 hospital-based inpatient detox programs</a> in Texas. The facility also offers <strong>inpatient care</strong>, and several levels of <strong>outpatient treatment</strong>, plus telepsychiatry services.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Potential clients may self-present at the hospital 24/7 in search of treatment, or make an appointment before arrival. The <strong>inpatient program is intended as short-term care only</strong>, with most clients staying an average of <strong>one to seven days,</strong> though the precise length of treatment is determined by the doctor's recommendations. </p> <p>Adults and adolescents stay on separate wards, though all clients receive 24/7 nursing care. Clients participate in community meetings, therapy groups, <strong>recreational therapy, spirituality groups, health literacy education</strong>, and reflection groups.</p> <p>Green Oaks's primary addiction program is an <strong>eight-week intensive outpatient program (IOP),</strong> offered at the <a href="https://www.rehabs.com/listings/green-oaks-behavior-healthcare-3515348686/" target="_blank">Plano outpatient clinic</a>. The program is built around group therapy, life skills training, and education, as well as some family therapy and <strong>12-step involvement</strong>. Graduating clients are invited to weekly aftercare groups. </p> <p>Beyond the addiction IOP, Green Oaks also offers <strong>a partial hospitalization program (PHP)</strong> and tailored outpatient programming for individuals struggling with a primary psychiatric concern. The standard length of treatment on these programs is between <strong>one and six weeks</strong> and includes ongoing medication management.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Medical City Green Oaks Hospital employs a team of psychiatrists, counselors, and nurses. To date, the 13 reviewers who have rated the center's staff for Rehabs.com gave very positive feedback:</p> <blockquote> <p>Staff Training & Experience: 4.4/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The hospital gives little information about its facilities, though clients can likely expect a clinical, hospital-style setting. The 13 individuals polled on the center's facilities painted a picture of a clean hospital that's perhaps somewhat lacking in extra-curricular activities.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 4.4/5<br /> Exercise and Leisure Offerings: 3.5/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>All three of the alumni polled by Rehabs.com to date would recommend Green Oaks Hospital. The two alumni polled on the facility's offerings in a variety of areas gave it two- and three-star ratings for its holistic offerings, but four- and five-star ratings for its family participation, counseling options, and ability to treat co-occurring disorders. </p> <p>In their comments, the reviewers <strong>repeatedly praised the hospital's aftercare programming</strong>: "It has a good follow up program... The dr sees you daily," Barbara wrote in a representative comment. However, the same reviewer backed up the center's lackluster rating for exercise and leisure offerings by commenting on a lack of exercise programs.</p> <p>Green Oaks has <strong>mediocre feedback on secondary sites,</strong> with average ratings of 2.3 out of five stars based on 134 reviews on Google, two stars based on 17 reviews on Yelp, and three stars based on 16 reviews on Facebook (where the center can manage its own page), plus a one-star rating and a five-star rating on YellowPages.com.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> The positive reviews tended to <strong>praise the center's staff</strong>: "The staff is caring, shows respect for clients, and really listen to client needs by asking for their feedback," Adriana wrote in a typical comment. </p> <p>However, there were also numerous complaints of rude and disrespectful staff, <strong>a prison-like atmosphere</strong>, and clients leaving treatment feeling worse than they did on admission. "The nurses set their own rules and were extremely rude. I was more traumatized by my time there than by mental illness itself," Donna wrote in a typical comment on Google.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The 10 loved ones polled by Rehabs.com to date painted a picture of a solid program with good family involvement and counseling options, but less impressive holistic offerings. "This facility helped a beloved family member in a real time of need," one loved one wrote.</p> <blockquote> <p>Counseling Options: 4/5<br /> Family Participation: 4/5<br /> Holistic Offerings: 3.1/5</p> </blockquote> <p>The reviewers repeatedly stressed that <strong>the center's staff kept them abreast of progress</strong>: "Very helpful and informative," loved one A.K.M. wrote. Other reviewers emphasized how effective the program was for their family member. However, there were also complaints about understaffing and insufficient treatment. Loved ones gave mixed opinions concerning the likelihood they'd recommend the center to others.</p> <blockquote> <p>Likelihood to Recommend: 3.6/5</p> </blockquote> <p><strong>WHAT STAFF SAY</strong></p> <p>The single staff member polled by Rehabs.com to date would highly recommend the facility. "Confiduality was good but Employment turn over rate was a downfall," the anonymous reviewer wrote, giving the facility five stars for its counseling options, ability to treat co-occurring disorders, and administrative and discharge practices.</p> <p><strong>FINANCING</strong></p> <p>Like <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">62.9 percent</a> of Texas rehabs, Green Oaks accepts private insurance. Clients may also pay for their own treatment, and <strong>some financial assistance is available</strong>. The 13 reviewers polled on the center's affordability were impressed by its cost.</p> <blockquote> <p>Affordability: 4/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=green+oaks+hospital+dallas+tx&oq=Green+Oaks+Hospital+dallas+tx&aqs=chrome.0.0j69i60j0l4.2279j0j7&sourceid=chrome&ie=UTF-8#lrd=0x864c206b5944a9fd:0x33a82d66a90d95b7,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/medical-city-green-oaks-hospital-dallas?osq=Green+Oaks+Hospital" target="_blank">https://www.yelp.com/biz/medical-city-green-oaks-hospital-dallas?osq=Green+Oaks+Hospital</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.facebook.com/pg/MedicalCityGreenOaksHospital/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/MedicalCityGreenOaksHospital/reviews/?ref=page_internal</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.yellowpages.com/dallas-tx/mip/medical-city-green-oaks-hospital-507443893?lid=507443893" target="_blank">https://www.yellowpages.com/dallas-tx/mip/medical-city-green-oaks-hospital-507443893?lid=507443893</a></small></p>
— Ellie Robins · 2018-11-28 11:32:48 PST
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