Recovery Brands, LLC
📍 2018 Western Ave, Knoxville, TN 37921
📞 8659346734 Full profile & reviews Claim this listing
<p><strong>ABOUT CHEROKEE HEALTH SYSTEMS</strong></p> <p>Headquartered in Knoxville, Ky., Cherokee Health Systems provides comprehensive health care at more than two dozen clinics serving urban and rural communities in 13 Tennessee counties. The nearly 60-year-old nonprofit agency <strong>prioritizes integrated primary and behavioral health care</strong>, addressing substance use disorders and <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring conditions</a>. </p> <p>Services include <strong>specialized care for pregnant women and newborns born addicted to opioids</strong>, medication-assisted therapy (MAT), intensive outpatient programming (IOP), as well as an outreach program for Spanish-speaking clients. The facility is among <a href="https://wwwdasis.samhsa.gov/webt/state_data/KY16.pdf" target="_blank">27 percent of Kentucky</a> facilities equipped to treat pregnant women.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Clients typically undergo assessments through their primary health care providers prior to beginning a Cherokee Health Systems addiction or mental health treatment plan. <strong>The MAT program supports individuals during withdrawal from alcohol and opioids</strong>, provides long-term medication for opioid dependency, and is combined with psychotherapy. Among the primary care concerns receiving dual diagnosis treatment along with substance abuse are diabetes, hypertension, and COPD.</p> <p>The IOP runs for 12 weeks and utilizes a mix of <strong>cognitive behavioral therapy (CBT), motivation enhancement therapy</strong>, and <a href="https://www.recovery.org/pro/articles/addiction-and-family-systems-the-real-story/" target="_blank">family systems theory</a>, according to the facility’s website. Group therapy and educational sessions cover such topics as anger management, <strong>parenting skills</strong>, social support systems, and dialectical behavior therapy (DBT). A weekly <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare</a> group is available after completion of intensive treatment.</p> <p>Cherokee Health also operates a <strong>Hispanic Outreach Program</strong>, which includes treatment for alcohol and drug abuse.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Cherokee Health Systems employs addiction medicine and other physicians, psychologists, nurse practitioners, and peer recovery specialists. Some patient advocates on staff are bilingual in English and Spanish.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Rehabs.com has yet to receive any feedback for Cherokee Health Systems from former clients, but reviews on other third-party websites reveal a <strong>trend toward criticism of customer service</strong>. A sampling of Google reviews for the Knoxville location, which addressed a mix of primary and behavioral health care experiences, revealed an average rating of 2.7 out of five stars based on 41 reviewers.</p> <p>A majority of negative reviews cited wait times and difficulty arranging for appointments as key problems. A few also expressed concerns about <strong>high staff turnover, resulting in inconsistent therapy</strong>. More favorable reviews, in the minority, countered with positive reports on customer service and <strong>tended to characterize treatment staff members as good listeners</strong>.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small></p> <p>A total of 10 reviews for two locations followed Google trends, on Yellowpages.com, with negative perspectives outpacing positive ones about two-to-one. Several clients noted differences in customer service between various locations as well as between administrative and medical staffers. <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>When asked how likely they were to recommend Cherokee Health Systems to others, the single loved one polled by Rehabs.com to date provided a rating of five out of five stars. They also awarded five stars for treatment effectiveness and - countering alumni trends - admissions and discharge procedures. The staff’s level of training and experience and the facility’s capability to treat co-occurring disorders each received four stars. "They were treated like they were in their own home the whole time and came out a new person," the loved one wrote.</p> <p><strong>FINANCING</strong></p> <p>Cherokee Health Systems uses a sliding fee scale, and accepts most insurance plans, including TennCare.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?rlz=1C1CHBF_enUS725US725&q=cherokee+health+systems+tennessee+addiction&npsic=0&rflfq=1&rlha=0&rllag=35966016,-83571458,33628&tbm=lcl&ved=0ahUKEwjak4vm_8vbAhVp7YMKHbc9AXgQjGoIUw&tbs=lrf:!2m1!1e3!3sIAE,lf:1,lf_ui:4&rldoc=1#rlfi=hd:;si:14018899828897094408;mv:!1m3!1d751381.2861260948!2d-84.2431732!3d35.7332877!2m3!1f0!2f0!3f0!3m2!1i427!2i348!4f13.1" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yellowpages.com/knoxville-tn/mip/cherokee-health-systems-451067046?lid=1000875194825" target="_blank">https://www.yellowpages.com/knoxville-tn/mip/cherokee-health-systems-451067046?lid=1000875194825</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.yellowpages.com/maynardville-tn/mip/cherokee-health-systems-453108894?lid=453108894" target="_blank">https://www.yellowpages.com/maynardville-tn/mip/cherokee-health-systems-453108894?lid=453108894</a></small></p>
— Rini Cobbey · 2018-07-09 06:56:20 PDT
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