Recovery Brands, LLC
📍 2520 Troy Dr., Wilmington, NC 28401
📞 8667836605 Full profile & reviews Claim this listing
Reviewers frequently praised the supportive and experienced clinical staff, with several crediting the facility for their successful long-term sobriety. However, many others criticized the center as being overcrowded, understaffed, and primarily focused on profit, leading to concerns about inadequate one-on-one counseling and poor communication with families. Additional complaints centered on substandard food, a lack of cleanliness, and ineffective discharge planning.
AI-generated summary of 68 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Services | Outpatient Services, Detox Services |
| Setting | Average Location/Amenities, Executive, Beach Community, Oceanfront, Private/Secluded |
| Gender | None |
| Insurance accepted | Private Insurance |
<p><strong>ABOUT WILMINGTON TREATMENT CENTER</strong></p> <p>Wilmington Treatment Center operates one residential and two outpatient facilities in North Carolina. The main campus in Wilmington offers <strong>medical detox, residential treatment, and a partial hospitalization program (PHP)</strong> for adults struggling with substance abuse and <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>The detox program lasts <strong>between five and 18 days</strong>, depending on the intensity of the client's addiction. When a client completes detox, the rehab suggests transitioning to inpatient care.</p> <p>Residential treatment <strong>typically lasts up to 28 days,</strong> and follows a regular schedule, which includes <strong>individual, group, and family therapy, medication management, and recreational therapy</strong>. In the evenings, clients participate in <strong>12-step meetings.</strong> Evidence-based therapies, such as eye movement desensitization and reprocessing (EMDR), <a href="https://www.rehabs.com/pro-talk-articles/seeking-safety-an-evidence-based-model-to-address-trauma-and-addiction-together/" target="_blank">Seeking Safety</a>, and cognitive processing therapy (CPT), also are available.</p> <p>Group therapy often takes place in <strong>“life stages groups,”</strong> which use developmentally appropriate techniques. Split into two different gatherings, the <strong>Young Adult Group</strong> is for clients between the ages 18 to 30 and emphasizes communication, while the <strong>Middle Adult Group</strong> focuses on life skills and cooperation.</p> <p>After residential treatment, clients often move into the rehab's <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">step-down options</a>. The PHP offers the same modalities as the residential program, at a less intensive level but for same duration of time. The IOP is offered near the campus and another location. The rehab maintains an <strong>Alumni Association</strong> with outreach and activities.</p> <p><strong>Operation Recovery</strong> is a specialized program for military veterans, and first responders, which addresses specific experiences of the program participants.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Detox is conducted under the supervision of trained medical personnel. The medical director is a licensed internist and general practitioner who is certified by the American Society of Addiction Medicine. The team includes registered nurses, physician's assistants, certified substance abuse counselors, licensed clinicians, a certified marriage and family therapist, a licensed recreational therapist, and a certified art therapist.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>According to the facility's website, <strong>139 beds</strong> are available for residential clients. Indicated by photos published on Wilmington Treatment Center's website, <strong>rooms are shared</strong> and somewhat clinical in nature. There also appears to be indoor and outdoor community space. The facility also notes that "Meals are planned by our dietitian in accordance with the American Heart Association guidelines" and prepared by "cheerful kitchen staff." Visitors are allowed on weekends.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Reviewers polled by Rehabs.com to date <strong>mostly reported solid treatment</strong> with a few areas of weakness. About half of the more than a dozen alumni who responded to the Rehabs.com survey with numerical ratings at the time of this writing gave high four and top five stars to the overall effectiveness of the program and the other major categories of accommodations and meals.</p> <p>An anonymous reviewer praised "being able to talk without worry" but lamented to Rehabs.com about "not enough one on one time with counselors." Another anonymous alum said: "I had a great experience and took advantage of everything they had to offer" and provided this advice: "I went in ready to get sober for good! If you're not ready for that than no rehab can help you!"</p> <p>On the negative end, reviewers pointed out a <strong>lack of programming options</strong> and <strong>too much free time</strong>, which an anonymous reviewer phrased as, "They need to fill the idle time between sessions."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>More than two dozen <strong>reviews from loved ones were mixed</strong>, ranging from very positive to outright negative, though most offered measured praise. When Rehabs.com asked, on a scale from one to five, if they would recommend the program, 25 reviewers gave an average rating of 3.8 stars. They also gave high ratings to the family program (4.1 stars) and somewhat lower to counseling options (3.6 stars).</p> <p><strong>Recurring praise was awarded to the staff</strong> — one anonymous reviewer described them as “understanding and compassionate” and another said "Very courteous and supportive to the patients" — as well as <strong>cleanliness of the facility</strong> and <strong>treatment effectiveness</strong>. Criticism cited a <strong>lack of follow-up care, short length of the program</strong>, and need for <strong>more exercise and leisure options.</strong></p> <p><strong>FINANCING</strong></p> <p>The facility’s website indicates that numerous <strong>insurance plans are accepted</strong>, such as Aetna, Blue Cross Blue Shield, Magellan Health, <strong>Medicare</strong>, and Tricare.</p>
— Lizz Crozier · 2017-12-19 13:45:04 PST
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