Recovery Brands, LLC
📍 615 Shipyard Boulevard, Wilmington, NC 28412
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<p><strong>ABOUT COASTAL HORIZONS CENTER</strong></p> <p>Coastal Horizons Center (CHC) is a nonprofit, <strong>outpatient-based</strong> substance use and mental health disorder treatment center <strong>serving adults, children, and families</strong> at its main office in Wilmington and clinics throughout eastern North Carolina. Of the state's 472 treatment facilities, CHC is one of <a href="https://wwwdasis.samhsa.gov/webt/state_data/NC17.pdf" target="_blank">26.1 percent (123)</a> to offer <strong>specialized addiction programming for adolescents</strong>, and 25.6 percent (121) providing outpatient methadone maintenance. <strong>Several services are available in Spanish</strong> through the agency’s Clinica Latina, including substance abuse counseling, which just 13 percent of North Carolina facilities provide.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Clients may initially receive prevention services through Coastal Horizons Center, which operates a mobile clinic in an RV. In addition to testing for HIV, syphilis, and tuberculosis, <strong>the clinic provides case management and risk reduction counseling</strong>. DWI assessments are also available through CHC clinics.</p> <p>The center’s main prevention program is called Outdoor Adventure and consists of <strong>group-based communication skill building, a physical obstacle course</strong>, and overnight camping for all ages. Other opportunities include crisis intervention, various health and wellness services, and support for family preservation. Some programs offer the opportunity for clients to participate in research and clinical trials. Programs for youth can be accessed through some schools in Brunswick, Pender, and New Hanover counties.</p> <p>CHC’s core treatment-focused service is a substance abuse intensive outpatient program (SAIOP) for adults. The <strong>12-week program integrates group, individual, and family therapy</strong>, meeting three days a week for three hours each, with morning and evening schedule options. Programming covers <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis treatment</a>, <strong>relapse prevention and emotion management</strong>. The facility offers transportation assistance for this service.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>CHC is staffed with nurses, physician assistants, and counselors. The facility maintains <a href="http://www.carf.org/About/WhoWeAre/" target="_blank">CARF (Commission on Accreditation of Rehabilitation Facilities)</a> accreditation, as do just <a href="https://wwwdasis.samhsa.gov/dasis2/nssats/2017_nssats_rpt.pdf" target="_blank">29 percent</a> of U.S. treatment facilities.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The one individual polled to date by Rehabs.com characterized CHC as “strict,” but effective for long-term recovery. The alum described the staff as understanding and dedicated to helping, rating the staff’s level of training and experience five out of five stars. They also awarded five stars for treatment for co-occurring disorders and affordability, and indicated that 12-step concepts were central to their treatment. "I have had an amazing experience with this facility," the alum wrote.</p> <p>Across five secondary review sources, about 50 former client reviews revealed <strong>two opposing trends</strong>. Alumni tended to recommend Coastal Horizons Center for its <strong>ultimately successful treatment</strong> and supportive staff, or to <strong>describe the center’s staff as unpleasant</strong> or inexperienced. Both favorable and critical reviews reported disorganization and long waits for service.</p> <p>On Google, two sets of ratings — 27 averaging 3.4 out of five stars for Wilmington and 10 averaging 3.6 for the Burgaw location — included written comments split about evenly.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Those who recommended Coastal Horizons Center represented the agency and staff as <strong>consistent, strict, respectful, and accommodating</strong>. By contrast, the most frequent concern expressed was with unprofessional, inefficient administrative staff.</p> <p>On Yelp, an alum reported concerns about one medical staffer’s inadequate knowledge, in an otherwise positive review, and one parent described the staff as “above and beyond” helpful.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> CiteHealth’s six reviews were split four-to-two, negative and positive, following <strong>trends in terms of the staff’s relative professionalism and helpfulness</strong>.<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> </p> <p>An average rating of four out of five stars for the facility on its official Facebook page (which CHC staff may manage) was based on the opinion of 17 people. Comments echoed those on other sites. Concerns regarding access to treatment were addressed by CHC responses.<small class="footnote"><a target="_blank" href="#footnote-5"><sup>[5]</sup></a></small></p> <p><strong>WHAT STAFF SAY</strong></p> <p>Rehabs.com has not yet received any feedback for this facility from its former or current employees. However, two sets of Indeed reviews (33 total, with an average 3.7 out of five-star rating) for the agency revealed trends similar to alumni feedback.<small class="footnote"><a target="_blank" href="#footnote-6"><sup>[6]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-7"><sup>[7]</sup></a></small> Reviewers represented a broad range of locations and services, <strong>indicating that employees received ongoing training</strong> in a well-intentioned company with <strong>sometimes short staffing</strong>. “We are constantly learning, which allows us to perform better in out positions,” wrote one staffer in a representative review. </p> <p><strong>FINANCING</strong></p> <p>Coastal Horizons Center accepts Medicaid and offers sliding scale financial assistance, according to the facility’s website.</p> <p><strong>CONCLUSION</strong>'</p> <p>In March of 2016, Coastal Horizons Center began <a href="http://www.wect.com/story/31418208/wilmington-health-access-for-teens-to-join-coastal-horizons-center/" target="_blank">partnering with Wilmington Health Access for Teens (WHAT)</a>, which offers primary medical care, mental health, and preventative care to adolescents and young adults. The goal of the partnership was to offer a more comprehensive continuum of care for at-risk youth.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?rlz=1C1CHBF_enUS725US725&ei=PrztW9TkH8aBzwK_nazoCA&q=coastal+horizons+center+wilmington&oq=coastal+horizons+center+wilmington&gs_l=psy-ab.3..0j0i22i30.3937.5483..5672...0.0..0.376.1974.0j8j2j1......0....1..gws-wiz.......0i71j0i67.IgTPi02VPLc#lrd=0x89aa1e1ea31da6cb:0x616020ec9d6925f7,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.google.com/search?rlz=1C1CHBF_enUS725US725&ei=PrztW9TkH8aBzwK_nazoCA&q=coastal+horizons+center+burgaw+nc&oq=coastal+horizons+center+bu&gs_l=psy-ab.3.0.0.5836.6272..7930...0.0..0.136.382.0j3......0....1..gws-wiz.......0i71j35i39j0i67j0i20i263j0i22i30.C7cBd6W833o#lrd=0x89a980a32d66f8ef:0xcaa2dfdaf5b09f71,1,,," target="_blank">GoogleReviews</a></small><br /> [^3}: <a href="https://www.yelp.com/biz/coastal-horizons-center-wilmington" target="_blank">https://www.yelp.com/biz/coastal-horizons-center-wilmington</a><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://citehealth.com/rehab-centers/north-carolina/cities/wilmington/coastal-horizons-center-inc#reviews" target="_blank">https://citehealth.com/rehab-centers/north-carolina/cities/wilmington/coastal-horizons-center-inc#reviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-5"><sup>[5]</sup></a> <a href="https://www.facebook.com/pg/CoastalHorizonsCenter/reviews/" target="_blank">https://www.facebook.com/pg/CoastalHorizonsCenter/reviews/</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-6"><sup>[6]</sup></a> <a href="https://www.indeed.com/cmp/Coastal-Horizons-Center/reviews" target="_blank">https://www.indeed.com/cmp/Coastal-Horizons-Center/reviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-7"><sup>[7]</sup></a> <a href="https://www.indeed.com/cmp/Coastal-Horizons/reviews" target="_blank">https://www.indeed.com/cmp/Coastal-Horizons/reviews</a></small></p>
— Rini Cobbey · 2018-12-24 10:18:07 PST
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