Recovery Brands, LLC
📍 847 James Street, Syracuse, NY 13203
📞 3157011516 Full profile & reviews Claim this listing
Reviewers frequently praised the facility's supportive staff, effective individualized care, and strong aftercare planning. However, others criticized the medical treatment, specifically regarding detox protocols and medication management, and reported feeling treated poorly by staff. Concerns were also raised about inconsistent rule enforcement, limited family communication, and a lack of flexible scheduling for working individuals.
AI-generated summary of 14 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT SYRACUSE BEHAVIORAL HEALTHCARE</strong></p> <p>Syracuse Behavioral Healthcare-Residential Services, located in Syracuse, N.Y., offers <strong>residential treatment, outpatient programs, and supportive community living services to individuals struggling with substance abuse.</strong> SBH utilizes a multidisciplinary approach to address the multilayered causes of addiction, and is amongst the <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">514 (61 percent)</a> facilities in the state with a specialized track for individuals struggling with <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders.</a> In addition, this is one of New York's just <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">30 (3.6 percent)</a> treatment centers with <strong>inpatient detoxification services</strong> available.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Along with <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help" target="_blank">family therapy,</a> SBH provides <strong>individual and group counseling</strong> sessions to educate individuals on addiction while focusing on behavior modification. Medication-assisted treatment and gambling addiction programs are also available.</p> <p>Upon admission, staff assesses a client’s psychiatric and physical state before developing an individualized treatment plan to meet clinical goals. For those who need it, SBH offers <strong>medically monitored detoxification</strong> to facilitate a safe and comfortable substance withdrawal.</p> <p>Individuals who require a supportive, medically monitored environment may be admitted into SBH’s Willows Inpatient Center, a 40-bed residential facility staffed by medical and counseling professionals. <strong>The average length of stay at Willows Inpatient Center is three to six weeks.</strong> Along with a daily schedule of therapy sessions and evidence-based treatments, residents are also exposed to alternative therapies such as acupuncture.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>According to the facility’s website, 228 employees are on staff accompanied by multiple doctors and executive leaders. <strong>Six doctors</strong> oversee the medical and psychiatric practices of each facility. As of this writing, seven individuals polled by Rehabs.com provided above average ratings for center staff.</p> <blockquote> <p>Staff's Level of Training and Experience: 3.9/5 stars</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Brochures of the Willows Inpatient Center depict a fairly clinical, but cheerful recovery environment. Residents have access to outdoor sitting areas as well as laundry and exercise facilities. Additionally, all meals are prepared by an on-site chef. The company has several other facilities with specialized care practices including an all-women’s treatment facility. Eight Rehabs.com survey respondents to date shared positive feedback regarding the center's accommodations.</p> <blockquote> <p>Cleanliness: 4/5 stars</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing there have been four alumni polled by Rehabs.com. <strong>The reviews are polarized,</strong> with several reviewers giving the facility good marks, and others reporting negative experiences in various categories.</p> <p>Alumni felt that strengths of the facility were the caring staff and experienced counselors, high level of organization, and ability to keep clients busy. "Full schedule little down time," L.P. cited as a positive aspect of the facility. In fact, these four former clients to submit feedback awarded extremely high ratings for extracurricular activities. One alum also added that the facility “offered great support and aftercare planning.”</p> <blockquote> <p>Exercise and Leisure Options: 4.5/5 stars<br /> Holistic Offerings: 4.5/5 stars</p> </blockquote> <p>The areas in which reviewers felt the facility could improve included meals and nutrition, the quality of medical treatment, and the amount of available female housing. Still, the alumni largely agreed that they would recommend this center to others.</p> <blockquote> <p>Would Recommend: 4.3/5</p> </blockquote> <p>Feedback on Google from 18 users at the time of this writing was mixed, with a 3.4-star average rating.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Negative reviews remarked that mental health concerns were not properly treated and that treatment plans were not individualized. In a representative positive review, on the other hand, M.B. wrote, "Helio Health is one of the better outpatient facilities that i've been to. The counselors are friendly and they run a good program."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>At the time of this writing there have been six friends or family members of clients polled by Rehabs.com. Five reviewers expressed their experiences with the facility were positive, but still tended to provide average to low ratings for several surveyed categories.</p> <p>Loved ones felt that the facility could improve upon keeping rules consistent from one client to the next and adding services for those who work full time. One family member reported that the facility “provided a lot of help” to her loved one. Another reviewer disagreed, referring to the the facility a “last resort treatment option.” Four individuals polled to date provided several mediocre average ratings for several categories, including visitor policies and level of family participation.</p> <blockquote> <p>Family Participation: 2.5/5 stars</p> </blockquote> <p>As far as facility strengths, loved ones did share positivity regarding the center's focus on individual needs, several caring staff members, and overall treatment effectiveness. </p> <p><strong>WHAT STAFF SAY</strong></p> <p>At the time of this writing, there was one staff member, M.W., who was polled by Rehabs.com. This reviewer gave the facility poor marks across several different metrics. M.W. reported that there were 10 licensed medical professionals who were on staff at the facility and 2 medical professional who were contractors. M.W. worked full-time at this private, non-profit facility.</p> <p>On a scale of one to five stars, M.W. gave the facility the two stars when asked about the management’s willingness to put patients’ interests first. He gave three out of five stars when asked to rate the overall quality of executive leadership, and four stars when asked whether the facility offers fair pricing and financial support for patients.</p> <p>When asked about the strengths of the facility, M.W. wrote, “strong credentialed staff (CASACS), strong unlicensed mental health and social work staff.” When asked about the weaknesses he wrote “leadership, communication, and patient centered care” He also mentioned that he would recommend the facility to a friend or family member who was considering rehab, “depending on their mental health status and SUD needs.”</p> <p>Sixteen current and former employees on Glassdoor provided a three-star average rating to date.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>FINANCING</strong></p> <p>The cost of treatment at the facility is not published. Potential clients are encouraged to contact the facility directly for additional information regarding cost, insurance, and financing. The eight Rehabs.com survey respondents to date provided positive ratings for the center's affordability.</p> <blockquote> <p>Affordability: 3.4/5 stars</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?rlz=1C1GGRV_enUS796US796&ei=iECqW_ejGOih_QaH4oS4DA&q=Syracuse%20Behavioral%20Healthcare&oq=Syracuse+Behavioral+Healthcare&gs_l=psy-ab.3..0j0i20i263j0j0i20i263j0l6.27309.27309..27617...0.0..0.59.59.1......0....1j2..gws-wiz.3r1xjsKrB6g&npsic=0&rflfq=1&rlha=0&rllag=43057036,-76145947,570&tbm=lcl&rldimm=6195242875312087705&lqi=Ch5TeXJhY3VzZSBCZWhhdmlvcmFsIEhlYWx0aGNhcmUiA4gBAQ&ved=2ahUKEwjMzYfHqdbdAhWpTd8KHXCLDssQvS4wAHoECAUQDw&rldoc=1&tbs=lrf:!2m1!1e16!3sIAE,lf:1,lf_ui:4#lrd=0x89d9f2c5f9b22e9b:0x55f9ec92403f2299,1,,,&rlfi=hd:;si:6195242875312087705,l,Ch5TeXJhY3VzZSBCZWhhdmlvcmFsIEhlYWx0aGNhcmUiA4gBAQ;mv:!3m12!1m3!1d1199.5072613252407!2d-76.14594749999999!3d43.057036000000004!2m3!1f0!2f0!3f0!3m2!1i359!2i79!4f13.1;tbs:lrf:!2m1!1e16!3sIAE,lf:1,lf_ui:4" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.glassdoor.com/Overview/Working-at-Syracuse-Behavioral-Healthcare-EI_IE448112.11,41.htm" target="_blank">https://www.glassdoor.com/Overview/Working-at-Syracuse-Behavioral-Healthcare-EI_IE448112.11,41.htm</a></small></p>
— Samantha Harper · 2018-12-13 11:35:37 PST
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