Recovery Brands, LLC
📍 44405 Woodward Avenue, Pontiac, MI 48341
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<p><strong>ABOUT ST. JOSEPH MERCY OAKLAND</strong></p> <p>Set close to I-75, St. Joseph Mercy Oakland is a full-service community hospital in Pontiac, Mich., part of St. Joseph Mercy Health System, which includes <a href="http://www.rehabs.com/listings/st-mary-mercy-livonia-3510188360/" target="_blank">St. Mary Mercy Livonia</a>. The facility’s <strong>Department of Behavioral Medicine offers inpatient adult psychiatric care</strong>, including treatment for depression, thought disorders such as schizophrenia, and anxiety and stress disorders. There also is a <strong>partial hospitalization program (PHP)</strong> for serious behavioral health problems.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>All patients new to St. Joseph’s behavioral health programs are referred through the hospital’s Psychiatric Access Center. The facility’s mission is to provide <strong>objective, nonjudgmental mental health diagnosis and treatment</strong>, from crisis management and stabilization (inpatient) to longer-term, less restrictive care (PHP).</p> <p>Treatment plans are coordinated with the patient’s family and social support networks, as are discharge plans. The facility offers links community services, financial assistance, housing, health care, and further outpatient mental health resources, if needed.</p> <p>The <strong>PHP provides individualized patient-centered care</strong>. This <strong>structured therapeutic approach serves patients on consecutive weekdays</strong>, which enables them to return to the community in the evening and on the weekend. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>According to the center’s website, St. Joseph Mercy Oakland’s Behavioral Medicine staff “consists of trained, compassionate, experienced professionals who can deliver objective mental health diagnosis and treatment.” There currently is no specific information provided by the facility regarding its treatment staff. However, the three alumni polled by Rehabs.com at the time of this writing gave ratings of three, four, and five out of five stars for the staff’s level of training and experience, or an average of four stars. </p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>St. Joseph Mercy Oakland is a <strong>443-bed facility</strong>. Photos on the website show a modern, white building complex with large parking areas, comfortable and clean waiting and patient rooms, as well as reception and dining facilities. Behavioral Medicine maintains a <strong>33-bed unit</strong> along with PHP and emergency care facilities. Amenities include an on-site chapel and outdoor reflection garden. The three alumni polled by Rehabs.com at the time of this writing gave ratings of two, three, and five stars respectively, or an average of 3.3 stars, for accommodations and amenities.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Three former clients surveyed by Rehabs.com at the time of this writing offered <strong>mixed opinions</strong>. All provided <strong>generally positive feedback about the staff</strong>; one in particular praised the “good workers,” yet another noted they were “not trained to handle situations properly.” One anonymous alum offered the top five out of five stars across the board for treatment effectiveness, accommodations and amenities, and meals and nutrition. However, the other two alumni rated these metrics with one, two, and three stars. One pointed out to Rehabs.com that the: “Ability to get help was a strength,” yet added that during the experience, they “Felt too confined like I was a prisoner.” The other noted: “I wasn't comfortable there.”</p> <p>As a whole, St. Joseph Mercy Oakland received <strong>mixed feedback</strong> on Google, with an average rating of 3.1 out of five stars based on 98 reviews (alumni, loved ones, staff) to date. <small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Overall, reviews were equally and starkly divided between positive (four and five stars) and negative (one and two stars) ratings and pertained to all services offered by the facility, not specifically those for mental health. On the plus side, reviewers praised the professional staff, along with excellent care, support, kindness, and cleanliness. Negative feedback included long waiting times, incompetence, rudeness, and billing/insurance problems.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>A loved one surveyed by Rehabs.com at the time of this writing also provided mixed feedback. The anonymous reviewer appreciated that the family was involved in treatment, thus rating St. Joseph’s family participation three out of five stars. However, they noted that the program didn’t provide long-term aftercare, and awarded the facility two stars out of five for treatment effectiveness and three stars each for accommodations and amenities and meals and nutrition.</p> <p><strong>FINANCING</strong></p> <p>St. Joseph accepts several health insurance plans, including Blue Cross Blue Shield, Humana, and Molina. <a href="http://citehealth.com/hospitals/michigan/cities/pontiac/st-joseph-mercy-oakland" target="_blank">Citehealth</a> indicates the hospital <strong>accepts Medicare</strong>, while <a href="http://hospitals.healthgrove.com/l/1955/St-Joseph-Mercy-Oakland" target="_blank">Healthgrove</a> notes it also takes Medicaid.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/3pqmoe" target="_blank">https://goo.gl/3pqmoe</a></small></p>
— Sherry Adler · 2018-01-10 07:33:41 PST
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