Recovery Brands, LLC
📍 500 Vine Street, Hartford, CT 06112
📞 8602936400 Full profile & reviews Claim this listing
Reviewers frequently praised the compassionate and professional staff, including the availability of specialized medical professionals, and found the treatment programs and peer support beneficial. However, many individuals criticized the facility's physical conditions, citing broken bathrooms, poor food quality, and limited phone or internet access. Additional concerns were raised regarding staffing shortages, unclear procedures, and administrative issues related to billing and insurance.
AI-generated summary of 10 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT BLUE HILLS HOSPITAL SUBSTANCE ABUSE DIVISION</strong></p> <p>Connecticut’s Department of Mental Health & Addiction Services (DMHAS) oversees a variety of agencies and services designed to promote behavioral and psychiatric health among adults. As part of its mission, DMHAS leads the state’s effort to treat individuals struggling with substance misuse and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring mental health disorders</a>. </p> <p>Located in the North End of Hartford, Blue Hills Hospital is one of Connecticut's <a href="https://wwwdasis.samhsa.gov/webt/state_data/CT17.pdf" target="_blank">six state-run rehabs</a>. The center offers <strong>detox services</strong> (positioning it among the state's <a href="https://wwwdasis.samhsa.gov/webt/state_data/CT17.pdf" target="_blank">10 hospital-based detox programs</a>) and <strong>inpatient care for adults.</strong> Other state services, including prevention and outpatient care, are offered at separate facilities located throughout the state. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>A <a href="https://www.courant.com/community/hartford/hc-news-hartford-blue-hills-hospital-staying-20171212-story.html" target="_blank">December 2017 article</a> in the Hartford Courant noted that <strong>the wait list</strong> for treatment at Blue Hills Hospital is sometimes <strong>three to four weeks long,</strong> but that the facility nonetheless accepts walk-in appointments.</p> <p>DMHAS provides little specific information about treatment at the hospital, but according to the center’s profile on <a href="https://citehealth.com/rehab-centers/connecticut/cities/hartford-city-in-hartford-county/cedarcrest-hospital" target="_blank">CiteHealth</a>, the facility provides <strong>detox services, short-term inpatient treatment, and methadone treatment</strong> for individuals struggling with opioid dependency. If true, this would position the hospital among <a href="https://wwwdasis.samhsa.gov/webt/state_data/CT17.pdf" target="_blank">33 facilities</a> in Connecticut that offer methadone programming.</p> <p>Alumni of the facility and their loved ones polled by Rehabs.com indicated that the center provides both <strong>individual and group counseling</strong> and treatment for co-occurring disorders, which may included <strong>pharmacological intervention and medication management</strong>, as well as some holistic options. In addition, one loved one indicated that the center uses the 12-step model of recovery in programming. .</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>There is currently no information provided by the facility regarding its treatment staff, but the six alumni polled by Rehabs.com on the center's staff gave favorable feedback:</p> <blockquote> <p>Staff Experience and Training: 4.3/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Reports in both <a href="http://wnpr.org/post/facing-cuts-state-proposes-move-hartford-detox-beds-middletown" target="_blank">WNPR</a> and the <a href="http://www.courant.com/community/hartford/hc-hartford-blue-hills-update-20170719-story.html" target="_blank">Hartford Courant</a> indicate that Blue Hills Hospital can accommodate up to <strong>21 individuals at a time.</strong> There is currently no further information provided by the facility regarding its living arrangements and related offerings; however, Rehabs.com surveyed six individuals on the center's cleanliness and amenities.</p> <blockquote> <p>Exercise and Leisure Offerings: 4.3/5<br /> Facility Cleanliness and Upkeep: 3.5/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>All six of alumni polled by Rehabs.com to date <strong>would recommend Blue Hills Hospital.</strong> Their reviews contain some isolated complaints, citing, for instance, short-staffing, a lack of phone and Internet facilities, and broken bathrooms. However, the alumni polled on the matters offers high four- and five-star ratings for the respect shown to clients, the effectiveness of individual and group counseling, and effectiveness of lead counselors. </p> <p>On the whole, <strong>the alumni spoke highly of the center's programming and staff.</strong> “I dried out and I had a great time. Everyone was great,” Bob wrote. G.I.N. noted that the treatment they received helped them make more informed decisions, and E.M. characterized the treatment team as “great professional staff that truly know how to handle addictions.” In addition, the two alumni polled on the facility's ability to treat co-occurring disorders gave it excellent ratings of four and five stars. </p> <p><strong>On secondary sites, Blue Hills has mixed feedback,</strong> with a 3.5 out of five-star average rating based on 11 reviews on Google.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> In one of just two pieces of accompanying commentary, once alum criticized the center's "rude receptionists."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The four loved ones surveyed by Rehabs.com also gave <strong>mostly positive feedback</strong>. The reviewers noted the treatment team’s compassion and praised the “nice staff.” However, several loved ones felt that <strong>programming fell short in some key areas.</strong> “Communication was great but getting people to stay on for longer treatment wasn't done very well,” D.J. wrote. Another loved felt that procedures “were not clearly explained, ” adding, “I believe there should be quality options to eat and different medication options.”</p> <blockquote> <p>Family Participation: 3.3/5<br /> Counseling Options: 3/5<br /> Holistic Offerings: 2.8/5</p> </blockquote> <p>However, loved ones tended to agree that they would likely recommend the facility to others. </p> <blockquote> <p>Likelihood to Recommend: 4/5</p> </blockquote> <p>And the only secondary review Rehabs.com has uncovered to date is very negative. In a one-star review on Google, Kayla writes: "Awful. My mother was experiencing severe DT withdrawals..had a seizure. I was only informed when she had another patient help her use the phone to call me." Kayla added a complaint about a rude receptionist, echoing a complaint from an alum, also posted on Google.</p> <p><strong>FINANCING</strong></p> <p>According to CiteHealth, Blue Hills hospital <strong>accepts Medicaid and Medicare</strong> (accepted at <a href="https://wwwdasis.samhsa.gov/webt/state_data/CT17.pdf" target="_blank">85.7 and 54.8 percent</a> of Connecticut-based facilities, respectively) as well as military and private insurance.</p> <p>The center doesn't publish its treatment costs, but <strong>services are designed for those who cannot access treatment elsewhere,</strong> with financial accessibility being a cornerstone of the mission. However, the six individuals polled on the matter offered moderate ratings concerning the facility's cost.</p> <blockquote> <p>Affordability: 3.2/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=blue%20hills%20hospital%20hartford%20ct&oq=Blue+Hills+Hospital+hartford+ct&aqs=chrome.0.0j69i60j0l3.1494j0j7&sourceid=chrome&ie=UTF-8&npsic=0&rflfq=1&rlha=0&rllag=41794751,-72690773,668&tbm=lcl&rldimm=16363174526784253853&lqi=Ch9ibHVlIGhpbGxzIGhvc3BpdGFsIGhhcnRmb3JkIGN0GZ7OoBxfwyvfWhUKE2JsdWUgaGlsbHMgaG9zcGl0YWw&ved=2ahUKEwju4_Hzio_gAhXDjlQKHeAxASsQvS4wAHoECAAQIQ&rldoc=1&tbs=lrf:!2m1!1e2!2m1!1e3!3sIAE,lf:1,lf_ui:2#lrd=0x89e654c0068267fb:0xe315ac894ab22f9d,1,,,&rlfi=hd:;si:16363174526784253853,l,Ch9ibHVlIGhpbGxzIGhvc3BpdGFsIGhhcnRmb3JkIGN0GZ7OoBxfwyvfWhUKE2JsdWUgaGlsbHMgaG9zcGl0YWw;mv:!1m2!1d41.8006879!2d-72.6864892!2m2!1d41.7888151!2d-72.6950579;tbs:lrf:!2m1!1e2!2m1!1e3!3sIAE,lf:1,lf_ui:2" target="_blank">GoogleReviews</a></small></p>
— Ellie Robins · 2019-02-08 14:19:41 PST
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