Recovery Brands, LLC
📍 860 Kempsville Road, Norfolk, VA 23502
📞 7574614565 Full profile & reviews Claim this listing
<p><strong>ABOUT KEMPSVILLE CENTER FOR BEHAVIORAL HEALTH</strong></p> <p>Kempsville Center for Behavioral Health (KCBH) treats <strong>children and teenagers</strong> struggling with behavioral and mental health disorders, including substance use, in Norfolk, Va. <strong>Residential and partial hospitalization</strong> (PHP) programs, for minors 11 and up, provide evidence-based therapies, and acute inpatient stabilization services are available for individuals ages four to 18. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Referrals are not required for admission to Kempsville Center for Behavioral Health, according to the facility’s website. Children and teens follow <strong>individualized treatment plans, which emphasize proactive therapeutic modalities</strong> and may continue from weeks to more than a year. On-site education services are provided for residential clients. Substance use disorder treatment is addressed in the residential program. .</p> <p>Most treatment plans involve <strong>individual, group, and family therapy</strong>, medication management, and extensive <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare planning</a>. Residents work with therapists to <strong>develop skills for emotion management</strong>, thinking through consequences, and self-care. The program also prioritizes <a href="https://www.recovery.org/forums/discussion/7265/what-is-holistic-treatment-and-how-can-it-help" target="_blank">holistic activities</a> such as art therapy, yoga, physical exercise and sports, and dance.</p> <p>The KCBH partial hospitalization program (<strong>PHP</strong>) lasts <strong>three to six weeks on average</strong>, five days a week. Cognitive behavioral therapy (CBT) is the central modality practiced. In some cases, PHP may function as an aftercare service from residential care. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>KCBH treatment teams include a child and adolescent psychiatrist, master’s-level primary counselors, registered nurses, and certified recreational therapists. Some staff are <strong>trained particularly to support military kids</strong>, a significant population in the Norfolk area. </p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>At the time of this writing, information available on the Kempsville Center for Behavioral Health regarding living arrangements and other related offerings is limited to its <strong>array of recreational activities</strong>. These include local outings to museums, parks, and the beach, as well as horseback riding, hiking, movies, and meals out.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>One of two Kempsville Center for Behavioral Health alumni polled to date by Rehabs.com cited the facility’s cleanliness and leisure activities as highlights, but reported counseling options were limited. They reported a “lack of control,” but concluded that the center was effective in its treatment of mental illness. The second alum reviewer agreed on the high quality of accommodations but was otherwise critical.</p> <p>Offering four-star ratings for the staff's level of experience and training and its ability to treat co-occurring disorders, one alum wrote: "I had my medications adjusted, and they wouldn't let me leave until I was completely comfortable."</p> <p>Feedback on secondary review sites tended to be critical of KCBH. On Google, 46 individuals rated the facility an average of 2.2 out of five stars, <strong>most frequently citing insufficient therapy and activities as weaknesses</strong>.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> “When I was there I never received any psychiatric help, they just made you sit around and color,” wrote one alum in a representative review. </p> <p>Other repeated complaints were of <strong>over-medication and chaotic, unhelpful therapy groups</strong>. Another alum wrote: “I think if they weren’t so full and had more chances for one on one help they would have a better outcome when patients are released.” Positive reviews (representing about one-third of written comments) tended to conclude that the experience was helpful and that <strong>they felt safe and cared for</strong>. Reviews of accommodations and meals were mixed.</p> <p>Feedback from four out of five alumni on Yelp and Yellowpages.com revealed similar trends, reporting over-medication, dirty settings, and inadequate therapy.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The sole family member polled by Rehabs.com provided a positive review for KCBH, describing a caring staff and helpful treatment. "It was a good place to go. The security was good the staff really cares about the kids," they wrote.</p> <p>By contrast, a majority of family feedback on Google, Yelp, and Yellowpages.com expressed dissatisfaction. They offered repeated complaints about <strong>poor staff communication</strong>. Just 36 percent of loved ones would recommend the facility on Google; they cited the staff’s firm, fair, and friendly approach as strengths. </p> <p><strong>WHAT STAFF SAY</strong></p> <p>Former and current employees of KCBH concurred alumni and parent perspectives, with an average rating of 2.7 out of five stars based on 21 reviews on Indeed. <strong>Slightly more reviewers reported good training</strong> than those reporting poor training. Comments echoed alumni concerns with a “bare minimum” of patient access to therapists and doctors and there was <strong>general agreement that the facility was understaffed</strong>. Nevertheless staffers also provided a consensus on their commitment to helping patients.<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small></p> <p><strong>FINANCING</strong></p> <p>The Kempsville Center for Behavioral Health website states that some insurance plans are accepted, including TRICARE. </p> <p><strong>CONCLUSION</strong></p> <p>As part of an initiative to involve clients within the community, clients of the facility participated in an art exhibit in 2017 with a local collegiate art school to <a href="https://pilotonline.com/news/local/health/article_26c236b8-c3ae-5faa-85c7-1139583ac8f4.html" target="_blank">depict mental illness through art</a>.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=kempsville+center+for+behavioral+health&rlz=1C1CHBF_enUS725US725&oq=kempsville+center+for+behavioral+health&aqs=chrome..69i57j69i60j0l4.5382j0j7&sourceid=chrome&ie=UTF-8#lrd=0x89ba966d81b38ccf:0x1dbacde0dd6023cc,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/kempsville-center-for-behavioral-health-norfolk" target="_blank">https://www.yelp.com/biz/kempsville-center-for-behavioral-health-norfolk</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.yellowpages.com/norfolk-va/mip/kempsville-center-for-behavioral-health-456280398" target="_blank">https://www.yellowpages.com/norfolk-va/mip/kempsville-center-for-behavioral-health-456280398</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.indeed.com/cmp/Kempsville-Center-For-Behavioral-Health/reviews" target="_blank">https://www.indeed.com/cmp/Kempsville-Center-For-Behavioral-Health/reviews</a></small></p>
— Rini Cobbey · 2018-11-23 10:36:18 PST
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