Recovery Brands, LLC
📍 17720 Corporate Woods Drive, San Antonio, TX 78259
📞 2104919400 Full profile & reviews Claim this listing
Reviewers frequently praised the quality of counseling, group therapy, and specific therapeutic activities like music and art. Some also commended the clean environment, food, and attentive staff, particularly in supporting veterans. However, others criticized inattentive or unprofessional staff, long wait times for psychiatric evaluations, and difficulties in obtaining necessary medications or paperwork. Additional concerns included limited one-on-one counseling, insufficient attention to preexisting medical conditions, and a perceived overemphasis on billing.
AI-generated summary of 22 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT LAUREL RIDGE TREATMENT CENTER</strong></p> <p>Located in San Antonio, Texas, Laurel Ridge Treatment Center is a psychiatric treatment facility dedicated to treating <strong>children, teens, and adults</strong> with mental and behavioral health concerns. The center offers many programs, including <strong>age-specific residential, <a href="https://www.recovery.org/topics/partial-hospitalization-day-treatment/" target="_blank">day/partial hospitalization (PHP)</a> treatment, and outpatient care options</strong>. Additionally, Laurel RIdge provides numerous specialized services including for active duty military as well as <strong>physician-led medical detoxification</strong>.</p> <p>According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">2017 SAMHSA survey</a>, 53.9 percent of treatment facilities in Texas offer IOP, 15.1 percent offer PHP, and 13.5 percent offer programs specifically tailored to active duty military.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Programs at Laurel Ridge are organized by age and level of treatment intensity. Programs feature <strong>individual and group therapy</strong>, <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family</a> education and involvement, and <strong>recreational activities</strong>.</p> <p><strong>Acute care treatment</strong> assists youth requiring immediate stabilization from a crisis and those unable to function independently, while residential treatment makes use of various therapeutic approaches, skill-oriented therapy, and daily academic programming. <strong>PHP</strong> is offered on weekdays to help teens develop <strong>time management and coping skills</strong>, stress reduction techniques, and more.</p> <p>For adults 18 and older struggling with addiction, Laurel Ridge’s <strong>chemical dependency treatment programs</strong> follow a <a href="https://www.recovery.org/pro/articles/how-a-non-religious-journalist-makes-a-case-for-aa-in-2017/" target="_blank">12-step</a> model. Some clients may begin with a brief time in <strong>detoxification</strong> before beginning treatment. PHP and <a href="https://www.recovery.org/forums/categories/iop-outpatient-alcohol-treatment" target="_blank">intensive outpatient (IOP)</a> is for more independent adults. <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">Aftercare</a> consists of free weekly chemical dependency support groups and meetings.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The center’s large staff of clinical, educational, and medical professionals include psychiatrists, psychologists, registered nurses, physician assistants, master’s-level therapists, and special education teachers.</p> <p>Laurel Ridge is licensed by the state of Texas and is one of 119 (27.6 percent) <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">treatment facilities in the state</a> to be certified by the Joint Commission.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The <strong>250-bed</strong> campus houses its clients in shared rooms within <strong>securely locked units</strong>. In addition to having access to a library, computer lab, swimming pool, and gym, there is also an<strong>on-site ROPES (Reality Oriented Physical Experiential Services) course</strong>.</p> <p>Laurel Ridge features an <strong>on-site charter school</strong> that provides a K-12 education curriculum. GED preparation and testing as well as <strong>vocational training</strong> are also offered. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">2017 SAMHSA survey</a>, 37.8 percent of treatment facilities in Texas offer employment counseling or training.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Feedback provided by 15 alumni polled by Rehabs.com to date was <strong>mixed but skewed positive</strong>. Collectively, a group of nine alumni reported above-average ratings for the facility’s level of cleanliness, counseling options, and staff experience and training. "Some staff were very wonderful!" one alum wrote.</p> <blockquote> <p>Staff Experience and Training: 3.6/5<br /> Facility Cleanliness and Upkeep: 3.4/5<br /> Counseling Options: 3.3/5</p> </blockquote> <p>While alumni also offered above-average ratings for family participation, they provided below-average ratings for the connectivity policies and the <a href="https://www.recovery.org/forums/discussion/7265/what-is-holistic-treatment-and-how-can-it-help" target="_blank">holistic offerings</a>. “Not what I expected, very skimpy on services offered,” an anonymous reviewer wrote.</p> <blockquote> <p>Family Participation: 3.2/5<br /> Connectivity and Visitor Policy: 2.3/5<br /> Holistic Offerings: 2.2/5</p> </blockquote> <p>Feedback on secondary review sites were similarly mixed. On Facebook, where staff can manage reviews, over 100 individuals contributed to an average rating of 3.4 out of five stars<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> On Google, however, over 100 individuals contributed to an average 2.3 out of five stars.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Though more than half a dozen family and friends surveyed by Rehabs.com to date reported above-average ratings across these areas—such as the cleanliness and the staff’s’ level of training and experience—<strong>written feedback was similarly mixed</strong>.</p> <p>As one anonymous reviewer reported, their child “received no treatment for her problem” which was “geared to a higher level of drug addicts using hard drugs.” And P.R. wrote: “This place has completely messed up my husband’s care through two different detox times now…”</p> <blockquote> <p>Facility Cleanliness and Upkeep: 3.7/5<br /> Staff Experience and Training: 3.7/5 <br /> Family Participation: 3.3/5</p> </blockquote> <p>Yet other loved ones shared much more positive feedback. In particular, several wrote about personalized care. "The staff are attentive, its a bit busy. They are awesome and help veterens," one alum wrote.</p> <p><strong>FINANCING</strong></p> <p>Laurel Ridge accepts TRICARE, Medicaid, Medicare, and most insurance plans. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">2017 SAMHSA survey</a>, 17.9 percent of rehabs in Texas accept Medicaid while 57.1 percent accept Medicare. Overall, the 16 individuals polled on the matter felt the facility was moderately affordable.</p> <blockquote> <p>Afforability: 3.3/5</p> </blockquote> <p><strong>CONCLUSION</strong></p> <p>Prospective clients should know that Laurel Ridge’s PR problems stretch beyond negative online reviews. Laurel Ridge was <a href="http://www.kens5.com/story/news/2016/01/29/laurel-ridge-treatment-center-lawsuit-teen-alexander-williams/79500786/" target="_blank">sued in January 2016</a> by a local family for failing to protect their daughter after she was sexually assaulted by a former counselor. The center also faced a lawsuit by a patient for the treatment she received in 2007, but the <a href="http://caselaw.findlaw.com/tx-court-of-appeals/1605355.html" target="_blank">case was dismissed in 2012</a>. Among the claims made were negligence, fraud, and violation of the patient’s bill of rights.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.facebook.com/pg/Laurel-Ridge-Treatment-Center-120338164644643/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/Laurel-Ridge-Treatment-Center-120338164644643/reviews/?ref=page_internal</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.google.com/search?q=laurel+ridge+treatment+center&oq=laurel+ridge+treatment+center&aqs=chrome..69i57j69i60l3j69i59j0.8783j0j1&sourceid=chrome&ie=UTF-8#lrd=0x865c8bd2f193c63b:0xe5968f05c567840c,1,,," target="_blank">GoogleReviews</a></small></p>
— Kevin Schwartzbach · 2018-12-26 09:03:57 PST
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