Recovery Brands, LLC
📍 777 Penn Center Blvd. Suite 111, Pittsburgh, PA 15235
📞 4123732234 Full profile & reviews Claim this listing
Reviewers frequently praised the compassionate and knowledgeable staff, the quality of the food, and the facility's cleanliness. However, many criticized the high costs, issues with insurance coverage, and a perceived lack of staff, leading to some feeling the facility was overbooked. While some appreciated the variety of treatments and family involvement, others noted a lack of extracurricular activities and expressed concerns about the facility's effectiveness due to instances of relapse.
AI-generated summary of 31 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT GATEWAY REHAB – PITTSBURGH</strong></p> <p>Gateway Rehab is a nonprofit agency that provides a full continuum of addiction treatment services in Ohio and Western Pennsylvania. The organization operates three detox and residential centers (including locations in <a href="http://www.rehabs.com/listings/gateway-rehab-3926175655/" target="_blank">Youngstown</a> and <a href="http://www.rehabs.com/listings/gateway-rehab-3926200997/" target="_blank">Aliquippa</a>), 11 outpatient facilities, and four centers that provide <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">extended care</a>.</p> <p>Located in a business park in the Monroeville region east of the city center, the Pittsburgh facility provides <strong>outpatient treatment.</strong></p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to Gateway Rehab’s website, outpatient treatment is individualized and offered five days per week, during the day or evenings. The program imparts "addiction recovery skills" through <strong>gender- and age-specific treatments offered in individual and group settings.</strong> In particular, there are dedicated services for individuals aged 13 to 25, those aged 40+, and for men and women. Gateway Rehab provides little further information about treatment specifics, however, reviews submitted to Rehabs.com painted a picture of a solid program with few extracurricular activities.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>There is currently no information provided by the facility regarding its treatment staff; however, the 25 individuals polled by Rehabs.com to date on the staff's level of training and experience gave it an average rating of 4.16 stars.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Of the eight alumni reviews submitted to Rehabs.com to date, <strong>four were mostly positive, three mixed, and one negative.</strong></p> <p>The positive reviewers repeatedly noted that Gateway Rehab had <strong>helped them to achieve sobriety</strong> and otherwise move forward in their lives. "This place did help me become the person I want to be. It wasn't easy, but their staff was there for me," one anonymous reviewer wrote in a representative review. Isolated praise was also offered to the center's counselors and its treatment for dual diagnosis.</p> <p>Criticism was scattered: one alum noted a lack of staff while another complained, vaguely, of "bad people.""The program itself is more than adequate and effective but there aren't any extras and the meals are institutional," was one anonymous reviewer's appraisal. Only one reviewer gave outright bad feedback, describing treatment as "horrendous" and complaining particularly of a lack of aftercare.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Of the 22 reviews submitted to Rehabs.com to date, <strong>15 were positive, four mixed, and three negative.</strong> The 21 individuals polled on the facility's holistic offerings and family program gave them average ratings of three stars and 4.05 stars, respectively, and the 22 individuals polled on the center's counseling options gave them a 3.77-star average rating.</p> <p>The positive reviewers <strong>repeatedly praised the staff, who were described as experienced, knowledgeable, and caring.</strong> Recurring praise was also awarded to the family program: "Spent time with family to help them also," one anonymous reviewer wrote in a representative review. And more generally, the reviewers repeatedly noted that treatment had been successful for their loved ones: "My mom was there and came out a lot better than before she went in," was the representative appraisal of one anonymous reviewer.</p> <p>However, negative reviewers repeatedly cited <strong>overcrowding</strong> and — echoing one alum polled by Rehabs.com — <strong>a lack of extracurricular activities.</strong> "The staff is very friendly and compassionate, but seems stretched pretty thin with patients. I know sometimes it was hard for my brother to track someone down when he needed staff assistance," one anonymous reviewer wrote; "Need more activities and support," another added.</p> <p><strong>FINANCING</strong></p> <p>While there is currently no information provided on the facility's website regarding its costs, the 26 individuals polled by Rehabs.com to date on the facility's affordability gave it an average rating of 3.5 stars.</p>
— Ellie Robins · 2018-01-05 12:23:46 PST
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