Recovery Brands, LLC
📍 221 W. Main Street, Medford, OR 97501
📞 5417721777 Full profile & reviews Claim this listing
<p><strong>ABOUT ONTRACK, INC. – MEDFORD</strong></p> <p>OnTrack, Inc. is an Oregon-based organization offering a <strong>wide variety of addiction treatment services</strong>, including residential and outpatient programs for adults and adolescents, treatment for gambling addiction, DUI education programs, family therapy programs, a healthy babies program, housing for low-income individuals or clients with HIV, and <strong>gender-specific residential programs for parents and their children</strong>. </p> <p>According to <a href="http://treatment-facilities.healthgrove.com/l/9160/Ontrack-Inc" target="_blank">HealthGrove</a>, the facility in Medford offers <strong>hospital-based residential and outpatient substance abuse treatment</strong>, and provides <strong>medication-assisted treatment</strong> with buprenorphine or Vivitrol.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to the center’s website, OnTrack offers two highly specialized residential programs, both of which allow parents to bring their children with them to treatment. <strong>The HOME Program accommodates both parenting and pregnant women</strong>, and begins with comprehensive health management. Residents are <strong>screened for health risks</strong> such as HIV and hepatitis C, treated for any minor physical issues, and <strong>connected to primary health care providers</strong>, dentists, and pediatricians. A staff nurse is in charge of making sure each client attends their scheduled appointments and follows through with doctor's orders.</p> <p>Residents also participate in <strong>individual and group therapy sessions</strong>, along with <strong>daily life skills classes</strong> that teach clients how to find and maintain employment, manage money, maintain healthy relationships, resolve conflicts, and parent lovingly and effectively. There are also <strong>nicotine cessation groups, exercise programs</strong>, and preventative education courses for infectious diseases.</p> <p>Young female clients who have not completed their high school education may participate in a local education program. <strong>Weekly family groups are offered</strong> for spouses, partners, and other loved ones.</p> <p>Less information is available about OnTrack’s <strong>DADS Program</strong>, which <strong>caters to both custodial fathers and fathers seeking to regain custody of their children</strong>. Clients receive intensive addiction treatment services, as well as <strong>fatherhood coaching</strong>, domestic violence education, and anger management workshops. The DADS program can <strong>accommodate up to eight fathers</strong>, with one or two children each.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>There is currently no information provided on the facility's website or otherwise regarding its treatment staff. However, the four individuals who were polled on the subject by Rehabs.com at the time of this writing gave the staff’s level of experience and training three out of five stars.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently no information provided on the facility's website or otherwise regarding its living arrangements and related offerings. The four reviewers questioned by Rehabs.com at the time of this writing gave the center 2.1 out of five stars for accommodations and amenities.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The three alumni polled by Rehabs.com at the time of this writing gave the Medford facility <strong>mostly negative feedback</strong>, particularly when it came to the staff. The three former clients who evaluated the staff’s level of experience and training gave it an average rating of 2.7 out of five stars. “No one on staff has enough training,” an alum wrote. “Too much politics and not enough personal attention to each individual.” Alumni rated the center’s holistic offerings and exercise and leisure the worst with 1.7 stars.</p> <p>At time of writing, there were five ratings on Google that averaged 1.6 out of five stars.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Not all reviewers left commentary, and one reviewer was confused about the service offered by this business. Still, Aaron gave four out of five stars and wrote: "Very helpful recovery counseling, anybody who doesn't get helped from these people obviously didn't want help in the first place."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The one loved one surveyed by Rehabs.com at the time of this writing gave the Medford facility much <strong>more positive feedback</strong>. They gave the center five out of five stars when asked if they would recommend the treatment there.</p> <p>While the reviewer noted that the program was expensive, they ultimately felt it was <strong>worth the cost</strong> and wrote that the program “meets the needs of people regardless of background… I would recommend to other people wanting to be free of drug and alcohol abuse.”</p> <p><strong>WHAT STAFF SAY</strong></p> <p>To date, the one anonymous staffer surveyed by Rehabs.com gave the facility high marks including <strong>five out of five stars for overall quality of care and client loyalty</strong>. The reviewer described the staff as compassionate but noted that “public support & funding are the weaknesses.”</p> <p><strong>FINANCING</strong></p> <p>According to OnTrack’s website, the organization is devoted to offering services to individuals regardless of their ability to pay. Fees are offered on a sliding scale, and <strong>most private insurance plans — as well as the Oregon Health Plan — are accepted</strong>.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/u2FhBc" target="_blank">https://goo.gl/u2FhBc</a></small></p>
— Lizz Crozier · 2017-12-06 09:01:40 PST
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