Recovery Brands, LLC
📍 199 South Central Avenue, Columbus, OH 43223
📞 6142749500 Full profile & reviews Claim this listing
<p><strong>ABOUT NETCARE ACCESS</strong></p> <p>Netcare Access in Columbus, Ohio, provides crisis stabilization and assessment services for <strong>individuals faced with mental health and substance abuse disorders</strong> in Franklin County. Founded in 1972, the nonprofit organization operates from four facilities in Columbus, including its main site on Central Avenue.</p> <p>In addition to its <strong>27-bed crisis stabilization unit (CSU)</strong> at Central, Netcare offers legal and forensic services, a respite program, one of the state's <a href="https://wwwdasis.samhsa.gov/webt/state_data/OH17.pdf" target="_blank">140 (34.2 percent)</a> trauma response services, and referrals to other needed services. It is also one of the just <a href="https://wwwdasis.samhsa.gov/webt/state_data/OH17.pdf" target="_blank">39 (9.5 percent)</a> centers in Ohio that provides in-home mental health and addiction assessments for older adults</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Netcare Access emphasizes individualized care and treatment. Clients receive compassion, prompt service, effective treatment, and respect for their dignity, according to the program’s philosophy as articulated on its website.</p> <p>Treatment begins with an assessment to determine the level of care needed. Some clients are referred to a crisis center, like the separate Netcare-affiliated ones for adults and youth. Designed as an <strong>alternative to psychiatric hospitalization</strong>, the 27-bed CSU offers those experiencing crisis’ stays <strong>up to seven days</strong>. They then transition to continued treatment which involves individual and group counseling, <strong>physical and psychiatric assessment, education, and medication management</strong>.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The Netcare Access staff includes master’s level social workers, registered nurses, addiction and mental health clinicians, and forensic medical professionals. A <a href="https://www.google.com/maps/place/199+S+Central+Ave,+Columbus,+OH+43223/@39.9535789,-83.0400433,17z/data=!3m1!4b1!4m5!3m4!1s0x88388f9e45dcbadb:0x8863c2ef35bad8a0!8m2!3d39.9535789!4d-83.0378546" target="_blank">Google location</a> summary of the Central Avenue facility shows seven M.D.s on-site.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently no information provided by the facility regarding the living arrangements of its 27-bed CSU, nor regarding other Netcare treatment settings. However, the two Rehabs.com survey responses to date indicated that the facility is well-maintained and clean, with a four- and a five-star rating out of five.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The single alum to provide feedback to Rehabs.com to date was generally positive, although the former client did provide <strong>only two starts when surveyed on how likely they would be to recommend the program to others.</strong></p> <p>While staff experience and affordability received higher ratings of four out of five stars, counseling and holistic treatment options were noted weaknesses, each receiving just a two-star rating.. “The people were kind and meant well,” the alum wrote positively. However, they added, “The step down program did not offer a lot of support or guidance. I think there needs to be some kind of support for when you get out-it was pretty much non-existent.” Moderate ratings of three stars went to the level of family inclusion, and whether or not the treatment was worth the cost.</p> <p>To date, 20 Google reviews shared an average rating of 3.3 stars out of five.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> One reviewer referred to the staff as “very nice.” C.G., a former user of heroin, contributed, “This place saved my life.” Contrastingly, a few former clients <strong>commented upon feeling unsafe and not properly cared for,</strong> and one representative negative reviewer wrote, "It deserve to be shut down because they take advantage by lying to and disenfranchising patients for money." </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The sole family member polled by Rehabs.com indicated that they would recommend Netcare, despite highlighting a few facility weaknesses. This loved one felt that staff “need to listen to the parents” even when the client is a young adult. Nevertheless, this parent rated metrics measuring staff quality, such as counseling options and level of staff support, four stars out of five. Moderate, three-star ratings went to exercise and leisure activities.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Though Rehabs.com had yet to receive feedback from staff as of this writing, 21 former and current employees noted various strengths and weakness on Indeed, averaging an overall rating of 3.6 out of five stars.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Many reported low salaries, safety concerns, and a “Very intense” and busy work environment. Giving some balance to these were positive reviews of supportive co-workers and the opportunity to do meaningful work.</p> <p><strong>FINANCING</strong></p> <p>According to its website, Netcare Access receives government funding and maintains that no client will be denied services due to an inability to pay.</p> <p><strong>CONCLUSION</strong></p> <p>Netcare Access prides itself on "Helping people in crisis with prompt, compassionate, effective, and respectful care," and holds many events in order to <a href="http://www.netcareaccess.org/news-events/" target="_blank">raise funds and spread advocacy.</a></p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.ca/search?q=netcare+access+columbus+oh&lrd=0x88388f9e380f337b:0x4eee4828782968cb,1,&cad=h" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.indeed.com/cmp/Netcare-Access/reviews" target="_blank">https://www.indeed.com/cmp/Netcare-Access/reviews</a></small></p>
— Samantha Harper · 2018-12-19 08:20:28 PST
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