Recovery Brands, LLC
📍 700 Walter Reed Drive, Greensboro, NC 27403
📞 3368329700 Full profile & reviews Claim this listing
Reviewers frequently praised the counseling groups, patient education, and the caring, well-trained staff, noting the treatment was effective for some. However, many criticized the lack of follow-up and discharge planning, as well as issues with housekeeping and facility cleanliness.
AI-generated summary of 8 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT CONE HEALTH BEHAVIORAL HEALTH HOSPITAL</strong></p> <p>Part of the integrated not-for-profit Cone Health network in North Carolina, Cone Health Behavioral Health Hospital is located two miles from downtown Greensboro. The facility offers <strong>inpatient crisis stabilization services for individuals struggling with mental illness, emotional disorders, and substance abuse</strong> and takes both voluntary and involuntary admissions. The organization also provides <strong>outpatient services</strong> in Greensboro, Kernersville, and Reidsville. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Cone Health Behavioral Health Hospital offers a 24-hour helpline and walk-in assessments. <strong>Inpatient care is intended as a short-term measure</strong> that lasts, on average, four to five days for children and five to six days for adults. When patients achieve stability, they typically transition to outpatient care. </p> <p><strong>Inpatient treatment provides individual, group, and family therapy;</strong> an opportunity for clients to learn about their condition; medication, when necessary; and biofeedback. It also offers <strong>pet therapy, recreational therapy, and music therapy</strong>. </p> <p>Comprehensive outpatient services include a <strong>day treatment/partial hospitalization program (PHP), intensive outpatient program (IOP), and general outpatient counseling.</strong> Clients benefits from <strong>evidence-based care</strong>, which spans individual, group, and family therapy; medication management services; and life skills education. </p> <p>A <strong>specialized IOP treats individuals struggling with substance abuse.</strong> Clients meet three times per week from 1 to 4 p.m. for six to 10 weeks to develop relapse prevention skills and learn about chemical dependency, mental illness and co-occurring disorders. Participants are encouraged to attend Alcoholics Anonymous (AA) and Narcotics Anonymous (NA) meetings in the evenings . </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The center employs psychologists, physicians, nurses, and licensed therapists. </p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Located in the leafy neighborhood of Friendly Homes, the main facility has <strong>80 beds, with 50 reserved for adults</strong>. An accredited school for children and adolescents operates on-site. Visitors are welcome at designated hours. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Of the three alumni polled by Rehabs.com to date, <strong>two gave positive reviews</strong> while the third was mixed. For the major categories of the survey, they awarded an average of 3.66 out of five stars for treatment effectiveness and accommodations/amenities, and four stars for meals and nutrition. They gave three- and four-star ratings for other metrics, including exercise and leisure, counseling options, co-occurring disorders treatment, and holistic offerings. The few comments former clients submitted include: “Counseling groups were a strength. Free time needs to be revised. Very effective” and “Fair facility, good accommodations.” </p> <p>On Google, Cone Health Behavioral Health Hospital received an average of 3.1 out of five stars based on 16 reviews (alumni, loved ones, others) to date. <small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <strong>Ratings were polarized</strong> – nine were four and five stars, and seven were one and two stars. None of the reviewers referenced services for substance abuse. Some <strong>praised the supportive staff and the food</strong>. “When i went there after an incident everyone was really nice made me understand everything,” alum Aminata wrote. Others complained of being kept there against their will and lack of care. “Horrible, they absolutely do not care for patients,” alum Lexi wrote.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Of the five loved ones polled by Rehabs.com to date, <strong>most offered positive feedback</strong>. Although ratings varied for treatment effectiveness (average 3.75 out of five stars), they agreed on the merits of accommodations/amenities (average four stars) and meals and nutrition (average 4.2 stars). They awarded an average 4.25 stars for counseling options, four stars for family participation, and 2.25 stars for holistic offerings. </p> <p>Particular praise was directed at the staff. “The dr.s and nurses are well trained the staff for the most part seem to genuinely care about their patients,” one reviewer wrote. Another underscored the benefit of treatment their relative received: “I believe without this treatment facility she would be in much worse shape or even dead had they not showed her a different path in life.”</p> <p>However, two reported that <strong>aftercare and follow-up were lacking:</strong> “There was no follow-up! The discharge planning team failed to create a back-up plan even though they were aware my brother has mental health issues himself,” Jeanne wrote. Several cited <strong>unclean conditions and lack of housekeeping services</strong>.</p> <p><strong>FINANCING</strong></p> <p>Cone Health accepts insurance, such as Aetna, Blue Cross Blue Shield, and Cigna; those for behavioral health include Beacon Health Options, Inc., Cardinal Innovations Healthcare Solutions, and Carolina Behavioral Health Alliance LLS. </p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/TWAkyy" target="_blank">https://goo.gl/TWAkyy</a></small></p>
— Sherry Adler · 2017-11-08 13:11:47 PST
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