Recovery Brands, LLC
📍 500 Whitesboro Street, Utica, NY 13502
📞 3157245168 Full profile & reviews Claim this listing
Reviewers frequently praised the staff for their compassion, empathy, and professionalism, with some noting the facility's willingness to work with clients regardless of their ability to pay. However, some reviewers criticized the facility for being understaffed, disorganized, and having a lack of funding. While some felt the program was effective, others mentioned a high rate of repeat treatments.
AI-generated summary of 8 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT INSIGHT HOUSE CHEMICAL DEPENDENCY SERVICES, INC.</strong></p> <p>Located in Utica, N.Y., Insight House is a private, nonprofit organization that serves <strong>adults and teens faced with substance abuse and co-occurring mental health issues</strong>. Treatment programs include <strong>long-term residential, day treatment, and outpatient care</strong>. Education and prevention programs are also on offer, though detox services are not.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p><strong>Walk-in assessments</strong> are available Monday and Friday morning. Prospective clients generally require two visits to help clinicians form a customized treatment plan. Individuals requiring detoxification or methadone treatment may be referred to a nearby is necessary, though <strong>medication-assisted therapy (MAT) and psychiatric assessments</strong> are both provided on-site.</p> <p>Those in need of a structured, supervised environment for rehabilitation may be referred for <strong>residential treatment, typically completed in six to nine months</strong>. The program is organized around group therapy sessions to address any underlying thinking patterns contributing to addictive behavior, wellness groups, and <strong>life skills training</strong>. Along with these core therapeutic and educational programs, Insight House runs <strong>G.E.D. classes</strong> and provides referrals for vocational training.</p> <p>The intensive day treatment program meets <strong>four hours a day, five days a week</strong> in the beginning, with decreasing frequency as clients progress. The program consists of individual and group counseling and offers <strong>women-only treatment</strong> with sessions that address trauma, parenting, self-esteem, and health issues.</p> <p>For those in the early stages of recovery and those who’ve completed more intensive treatment, <strong>outpatient counseling</strong> offers opportunity for ongoing care. A <strong>free support group for families</strong> meets each Tuesday evening.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team includes medical doctors, registered nurses, master’s level mental health and substance abuse counselors, licensed social workers, and case managers.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The residential facility at Insight House can accommodate <strong>up to 44 men and women at a time</strong>. Residents have access to a gym and opportunity for other recreational activities.</p> <p>The seven Rehabs.com survey respondents gave Insight House average ratings of 4.28 out of five for its accommodations and meals and 4.71 for its cleanliness.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The two alumni surveyed by Rehabs.com as of this writing agreed on several areas of strength, such as the opportunities for family participation, the staff’s experience and training, and program affordability. Both gave a perfect five-star ratings when indicating how strongly they’d recommend treatment and both described the staff as caring, though one found the facility disorganized. “I have never felt so understood in my life,” the other told Rehabs.com on a more positive note.</p> <p>To date, all seven Facebook users gave Insight House a perfect five stars, one of whom called it “an amazing place to go to if you need help with your addiction.”<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The majority of the five Rehabs.com survey respondents gave positive feedback about their loved one’s treatment experiences. All but one highlighted the <strong>staff's professionalism, empathy, and experience</strong>. “Staff is phenomenal,” one wrote.</p> <p>Collectively, these reviewers gave Insight House average ratings of at least 4.5 stars out of five for metrics measuring program affordability, policies concerning connectivity outside of the facility, and family participation.</p> <p><strong>FINANCING</strong></p> <p>An initial evaluation costs $120 while other services are assessed on a sliding fee scale. <strong>Private insurance, HMO plans, Medicaid, and self-payment</strong> are also accepted forms of payment. The state-funded facility maintains that persons “will not be denied treatment due to inability to pay."</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.facebook.com/pages/Insight-House-Chemical-Dependency-Services/166845723327266" target="_blank">https://www.facebook.com/pages/Insight-House-Chemical-Dependency-Services/166845723327266</a></small></p>
— Jordon Kosoffsky · 2017-11-28 13:49:27 PST
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