Recovery Brands, LLC
📍 3020 Bailey Avenue, Buffalo, NY 14215
📞 7168311800 Full profile & reviews Claim this listing
Reviewers frequently praised the staff, describing them as caring, knowledgeable, and supportive, and also spoke positively about the quality of treatment and programs. Some individuals commended the facility's cleanliness and the promptness of the intake process. However, others criticized the facility's condition, describing it as bare minimum or second-rate, and mentioned issues with high costs, administrative delays, and a lack of control in a busy environment.
AI-generated summary of 12 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT HORIZON HEALTH SERVICES – BUFFALO</strong></p> <p>With more than 20 facilities in Western N.Y., Horizon Health Services provides a range of treatment programs for clients dealing with chemical dependency, psychiatric disorders, and <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. In Buffalo, Horizon Health Services operates its corporate office, as well as a <strong>residential treatment program</strong>, <strong>outpatient programs</strong>, and <strong>medically-monitored detox</strong>.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Treatment at Horizon Health Services begins with a ** comprehensive psychiatric and behavioral assessment** to determine the most appropriate level of care. Adults in need of stabilization may be referred to <strong>detox and residential rehab</strong> at the facility’s Terrace House, which can last from seven to 28 days. Once stabilized, clients may then be referred to residential treatment at <a href="http://www.rehabs.com/listings/horizon-health-services-horizon-village-1857339429/" target="_blank">Horizon Village</a>, Freedom Village for Veterans, or an outpatient program. There is also a <strong>residential program for adolescents</strong> called Delta Village. All three residential facilities are in nearby Sanborn, which is 10 miles west of Niagara Falls.</p> <p>Treatment programs focus on establishing safe, family-centric, and community-centered environments where clients can explore their treatment options. The treatment facilities are separated by age groups and tailor the treatment options accordingly. Clients receive counseling, educational, activity therapy, and care planning support from a team of specialists that are trained in working with different age groups.</p> <p>All of the treatment programs use counseling as their main component. Aside from counseling, clients participate in educational coursework to learn more about addiction and coping methods. Family support and counseling is also encouraged.</p> <p>Specialized programs are available for women and veterans. These programs are housed in different facilities and employ a team of specially trained staff members. Pregnant clients can also receive specialized medical and rehab care through the facility’s programming.</p> <p>Ongoing <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare is available</a> for all successful graduates and includes medication-assisted treatment, relapse prevention, recovery coaches, and an online behavioral health program. Clients are encouraged to reconnect with family members and support groups within their communities.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Horizon Health Services employs a large, multidisciplinary team of nurses, psychiatrists, psychologists, substance abuse and mental health counselors, family counselors, and residential aids. Staff members are highly trained and encouraged to pursue continued education and training in their fields.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The Terrace House offers <strong>68 beds for detox and stabilization</strong>. Located about a half hour away on three acres of peaceful land, Horizon Village is a one-story, 50-bed facility set in two residential wings with 24-double-occupancy rooms and two single-occupancy rooms. Amenities include a dining hall, a fitness center, gardens, a picnic area, a softball diamond, and a basketball court.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Reviews from the three alumni surveyed by Rehabs.com to date about Horizon Health Services were mixed. Many of the complaints were minor and included slow check-in and payment procedures.</p> <p>Alumni gave four out of five stars or higher for treatment effectiveness, and two five out of five star and one one-star review for the experience level of the staff. Accommodations received three out of five stars or higher. Meals and nutrition earned two five out of five star reviews and one two star review.</p> <p>Though the reviews indicate that the facility offers a <strong>solid treatment program with a knowledgeable and understanding staff,</strong> two of the three alumni gave only one out of five stars for affordability and available counseling options.“The group sessions were inspiring and calming,” wrote one anonymous alum in a representative review. “Meeting with casacs on a regular basis was beneficial for recovery...the quality of treatment was definitely a benefit.”</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Of the five loved ones polled by Rehabs.com about Horizon Health Services at the time of this writing, four gave the facility positive reviews, while one gave the rehab a negative review. </p> <p>The facility received average ratings of four out of five stars for its cleanliness, 3.6 out of five stars for its staff’s level of training and experience, 3.4 stars for its family participation, its counseling options, and its exercise, leisure, and holistic offerings, and 3.2 stars for its affordability.</p> <p>The sole negative reviewer gave the facility just one star for its treatment effectiveness and noted that the facility was busy and out of control. They recommend picking another facility. However, the positive reviews frequently praised the “caring” staff that consisted of “good workers” One loved one specifically complimented the “good food”.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>The two staffers surveyed by Rehabs.com to date gave Horizon Health Services <strong>mostly positive reviews</strong>, awarding the facility four or five out of five stars for its treatment effectiveness, its family participation, its counseling options, its treatment of co-occurring disorders, and its staff’s level of training and experience.</p> <p>One noted that the program was “a bit expensive,” while the other indicated that it could use more one-on-one counseling.</p> <p>One current employee wrote on Glassdoor that managers did a lot of “Micro managing” and that it was difficult to grow with the company in their two out of five star review. <small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> On Indeed, a current Health Home Care Manager described the Buffalo management team as “rude and nasty” in their one out of five star review. <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> A former employee wrote that there was a “Lack of support.”</p> <p><strong>FINANCING</strong></p> <p>Horizon Health Services accepts public and private insurance including Medicaid and Medicare. Credit cards, checks, and cash are also expected. Two of the five loved ones surveyed by Rehabs.com at the time of this writing gave the facility four and five out of five stars for its affordability, while one of the two staff members surveyed gave the Center five out of five stars for its affordability.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.glassdoor.com/Reviews/Horizon-Health-Services-Reviews-E788132.htm" target="_blank">https://www.glassdoor.com/Reviews/Horizon-Health-Services-Reviews-E788132.htm</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.indeed.com/cmp/Horizon-Health-Services/reviews" target="_blank">https://www.indeed.com/cmp/Horizon-Health-Services/reviews</a></small></p>
— Melanie Green · 2017-12-06 13:41:44 PST
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