Recovery Brands, LLC
📍 1263 Delaware Avenue, Buffalo, NY 14209
📞 7168868200 Full profile & reviews Claim this listing
Reviewers frequently praised the compassionate and knowledgeable staff, effective therapy programs, and the facility's ability to handle immediate stabilization. However, many criticized the aging and sometimes crowded building, limited amenities, and a perceived focus on financial considerations that led to early discharges based on insurance coverage. Opinions were mixed regarding the level of family involvement and the overall cleanliness of the environment.
AI-generated summary of 16 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT BRYLIN HOSPITAL</strong></p> <p>BryLin Hospital is a family-owned, acute psychiatric facility that is part of the BryLin Behavioral Health System serving Western New York. Located in Buffalo, N.Y., BryLin Hospital offers specialized <strong>inpatient treatment</strong> for individuals who have received a <strong><a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis</a> of substance use and other mental health disorders</strong>. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">2017 SAMHSA survey</a>, there are 72 (8.6 percent) hospital-based inpatient programs in New York State. Outpatient treatment is available about 10 miles east of the Buffalo Hospital, at the <a href="http://www.rehabs.com/listings/brylin-behavioral-health-center-127158511/" target="_blank">BryLin Behavioral Health Center</a> in Williamsville.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>In addition to a program for adults, BryLin Hospital is one of 214 <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">treatment centers in New York</a> (25.4 of all rehabs in the state) to offer a program specifically tailored to adolescents.</p> <p>Admission to BryLin Hospital is on a <strong>voluntary basis</strong> and begins with an initial phone-based screening with a psychiatric nurse, who will recommend an appropriate level of care and assist in scheduling an admissions appointment. <strong>No referrals are required</strong>. After intake, each patient undergoes comprehensive psychiatric and medical assessments.</p> <p>Treatment at the hospital is <strong>trauma-sensitive</strong> and involves multiple approaches designed to support <a href="https://www.recovery.org/forums/discussion/7265/what-is-holistic-treatment-and-how-can-it-help" target="_blank">holistic</a> recovery. In addition to <strong>medication management</strong>, individual and group therapy, and educational sessions, patients may choose to participate in such complementary practices as <strong>yoga, Tai-Chi, drumming, pastoral care, and art, pet, and nutritional therapies</strong>.</p> <p>Gender-specific groups and activities are available. Families are encouraged to be involved in the treatment process, which gives priority attention to each individual's anticipated and ongoing life circumstances following acute inpatient care. For some patients, <strong>electroconvulsive therapy (ECT)</strong> is offered, both in the hospital and on an outpatient basis.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Along with psychiatric nurses and licensed clinical social workers, BryLin Hospital employs 13 board-certified psychiatrists.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>BryLin Hospital has a <strong>68-bed unit for adults and a 20-bed unit for adolescents and children</strong>. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">2017 SAMHSA survey</a>, the average number of beds at rehab inpatient Hospital facilities is 26. The ten individuals surveyed by Rehabs.com to date gave mostly positive ratings to relevant categories such as exercise and leisure options and the cleanliness of the facilities.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 4.1/5 <br /> Exercise and Leisure Offerings: 3.1/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Feedback submitted to Rehabs.com from three alumni to date was <strong>mixed but skewed positive</strong>. The three alumni gave most positive ratings, four or five stars, for the staff's experience and training and the likelihood that they would recommend the facility to others. Other categories such as family participation, holistic offerings, and connectivity with loved ones received more neutral ratings.</p> <p>Several survey respondents criticized the facilities and amenities. "Old facility. Not to many amenities Building updates needed," an anonymous alum wrote in a representative review. However, one alum added: "They are about your healing and getting you well."</p> <p><strong>Reviews on third-party sites were mixed</strong>. On Google, 24 individuals contributed to an average rating of 2.9 out of five stars.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Feedback on BryLin's official Facebook page, which hospital staff can manage, was more positive, with an average rating of 4.3 stars based on 37 reviews.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Feedback submitted to Rehabs.com by 11 loved ones revealed <strong>several differing opinions that mostly skewed positive</strong>. Two respondents rated the effectiveness of treatment poorly, but the vast majority awarded four or five stars. Loved ones also tended to concur with alumni that the staff's experience was a strength and that they would recommend the facility to others. They also had generally favorable ratings of the facility's cleanliness and counseling options.</p> <blockquote> <p>Staff Experience & Training: 4.3/5<br /> Likelihood to Recommend: 4.3/5<br /> Counseling Options: 3.9/5</p> </blockquote> <p>"Has different types of programs which is good since some people have more than one type of problem," one anonymous loved one wrote in a representative review.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>In contrast to feedback from friends and family members of former clients, 20 employee reviews on Glassdoor tended to be <strong>critical of aspects directly relating to client experience</strong>, indicated by a 2.3 out of five-star average rating.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> "Upper management is concerned primarily with their monetary gain at the expense of employee well-being and patients' recovery," one anonymous former employee wrote in a representative review.</p> <p><strong>FINANCING</strong></p> <p>Though specific costs are not provided on the facility's website, BryLin Hospital <strong>accepts Medicare and most commercial insurance plans</strong> as well as private pay. Nine individuals polled by Rehabs.com to date mostly had favorable opinions about the facility's affordability.</p> <blockquote> <p>Affordability: 4.1/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/osXyUV" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pg/mentalhealthcarebuffalo/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/mentalhealthcarebuffalo/reviews/?ref=page_internal</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.glassdoor.com/Reviews/BryLin-Behavioral-Health-System-Reviews-E506152.htm" target="_blank">https://www.glassdoor.com/Reviews/BryLin-Behavioral-Health-System-Reviews-E506152.htm</a></small></p>
— Kevin Schwartzbach · 2018-12-30 11:26:53 PST
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