Recovery Brands, LLC
📍 10-42 Mitchell Avenue, Binghamton, NY 13903
📞 6077622255 Full profile & reviews Claim this listing
Reviewers frequently praised the knowledgeable and kind staff, effective group therapy, and quality food. However, many criticized the long waiting lists, crowded conditions, and limited one-on-one time with counselors due to other obligations. Some also mentioned outdated materials and inconsistent implementation of 12-step programs.
AI-generated summary of 11 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT UHS NEW HORIZONS ALCOHOL & CHEMICAL DEPENDENCY TREATMENT CENTER</strong></p> <p>United Health Services (UHS) is a hospital system that operates more than 60 locations throughout southern New York State. UHS Binghamton General Hospital, one of the organization’s locations, runs the UHS New Horizons Alcohol & Chemical Dependency Treatment Center. </p> <p>It offers a variety of <strong>outpatient services for clients seeking treatment for substance abuse</strong> and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. Programming includes assessment services, 24-hour crisis intervention, <strong>standard outpatient care, an intensive outpatient program (IOP)</strong>, and an <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare program</a>. Specialized services are available for adolescents and individuals who are also involved in the criminal justice system. Detox is not available on-site. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>The treatment process at UHS New Horizons begins with a <strong>comprehensive health and wellness assessment</strong>. This assessment is used to develop an individualized treatment plan for each client. Based on evaluation findings, the clinical team provides referrals and recommendations for the most appropriate course of treatment. </p> <p>New Horizons’ outpatient programming is flexible and can be catered to each client’s needs. Clients receive individual counseling and participate in groups that cover a variety of topics, including <strong>relapse prevention, codependency, the criminal justice system</strong>, and coping with co-occurring mental health disorders. </p> <p>Clients in the criminal justice system often have special requirements for treatment, and just over <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">40 percent of New York’s facilities</a> provide specialized treatment for criminal justice clients.</p> <p>Education and support are available for clients’ loved ones. It is a part of the <a href="https://www.samhsa.gov/data/sites/default/files/cbhsq-reports/2017_NSSATS.pdf" target="_blank">66 percent of facilities in the U.S.</a> that provide family counseling services. By addressing the needs of clients’ families, the facility is able to help repair relationships and create a stronger support network for clients.</p> <p>The center also provides <strong>specialized treatment tracks for adolescents, older adults, and women</strong>. The options for seniors in treatment are limited, as only <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">22.3 percent of New York’s facilities</a> have treatment options for seniors. </p> <p>Clients enrolled in the clinic’s intensive outpatient <strong>(IOP) program</strong> typically attend four three-hour sessions a week, completing treatment in <strong>four weeks</strong>. Continuing care options, including step-down tracks, <strong>aftercare</strong>, and individual counseling, are available to program graduates. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team includes board-certified addictionologists, physicians, psychologists, nurses, and social workers. It is also a part of the <a href="https://www.samhsa.gov/data/sites/default/files/cbhsq-reports/2017_NSSATS.pdf" target="_blank">20 percent of U.S. facilities</a> accredited by the Joint Commission.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing, six alumni provided feedback about UHS New Horizons. Four of the reviews were positive and two were negative. Alumni were overall neutral concerning the facility’s holistic offerings. However, one anonymous alum liked the “variety of options for treatment,” but also felt that the facility’s educational materials and videos were outdated. Alumni were particularly <strong>impressed with the staff’s level of training and experience</strong>.</p> <blockquote> <p>Staff Experience and Training: 4.3/5<br /> Counseling Options: 3.5/5 <br /> Holistic Offerings: 3/5 </p> </blockquote> <p>On Google, UHS New Horizons Alcohol & Chemical Dependency Treatment Center has three five out of five-star reviews to date.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> In the only review with written commentary, alum Shaun wrote: “Excellent staff and great service provided to those in need of help.”</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>At the time of this writing, three loved ones provided feedback about UHS New Horizons. Most of the feedback was positive and indicated that they were <strong>generally satisfied with the care their loved ones received</strong>.</p> <p>Loved ones specifically praised the staff, noting “a lot of one on one interaction” and “a good bunch of staff, that really understand the patients needs.” However, two survey respondents noted the small size of the facility, describing it as “crowded” and “unable to take in a lot of patients.” One loved one was disappointed in the center’s lack of faith-based treatment. </p> <p>Loved ones identified that the treatment was affordable, with two loved ones giving five out of five star for its cost, and two indicated they would recommend the facility to others. Despite these high ratings, holistic offerings were rated poorly, with all of the loved ones giving three stars or lower for this category.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>The one former staff member polled by Rehabs.com about UHS New Horizons at the time of this writing noted that they would recommend the facility, providing five out of five star ratings for both the medical staff’s level of training and experience, as well as the center’s loyalty to clients. This respondent praised the use of 12-step programming, but felt that counselors were given “minimal” one-on-one time with clients, as they were too busy attending to “case management obligations.” </p> <p><strong>FINANCING</strong></p> <p>New Horizons accepts most private insurance plans and works closely with managed care companies to provide financial assistance to clients who are under or uninsured. Some financial assistance is available for qualifying individuals. </p> <p><strong>CONCLUSION</strong></p> <p>The team at UHS helps to provide education and preventative care to the community through Its <a href="https://www.facebook.com/uhshospitals" target="_blank">Facebook page</a> by promoting information about seasonal, common, and dangerous circumstances that may affect the recovery community.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://tinyurl.com/y72bneku" target="_blank">GoogleReviews</a></small></p>
— Melanie Green · 2018-12-16 19:54:54 PST
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