Recovery Brands, LLC
📍 The Jerome Center 16 Bank Street, Batavia, NY 14020
📞 5857237766 Full profile & reviews Claim this listing
<p><strong>ABOUT ROCHESTER REGIONAL HEALTH - HOPE HAVEN</strong></p> <p>Hope Haven is an alcohol and substance misuse rehabilitation facility located at Rochester Regional Health's United Memorial Center in Batavia, N.Y. The only facility of its kind in the Rochester region, Hope Haven provides <strong>inpatient treatment</strong> to adults struggling with addiction.</p> <p>Formed in 2014, Rochester Regional Health offers a broad range of medical services at hospitals and medical centers throughout the greater Rochester area. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">2017 SAMHSA survey</a>, 8.6 percent of treatment programs in New York State are provided in a hospital setting.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>All clients receive a <strong>comprehensive assessment</strong> before admission to determine the appropriate level of care. Treatment at Hope Haven is individualized and typically lasts <strong>28 days</strong>; however clients may stay longer if needed. According to the facility's website, the multidisciplinary program utilizes both <strong>12-step methodology</strong> and <strong>alternative approaches</strong> to sobriety and recovery.</p> <p>Services at Hope Haven include <strong>24-hour medical monitoring</strong>, addiction education, relapse prevention, spirituality in recovery groups, recreational therapy, self-help groups, and <strong>life skills workshops</strong> such as anger and stress management. <strong>Referrals for continuing care</strong> are provided to all clients upon discharge.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>All of Hope Haven's program activities are facilitated by a physician certified in addiction medicine. In addition to a <strong>24-hour staff of nurses</strong>, the treatment team includes <strong>licensed counselors</strong>, chemical dependency aides, and a recreational therapist. According to Rochester Regional's website, Hope Haven is fully licensed by the New York State Office for Alcohol and Substance Abuse Services (OASAS).</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The <strong>20-bed facility</strong> is set in a secure unit on the second floor of the hospital's Jerome Center. In addition to client bedrooms, the space consists of group rooms, staff offices, nurses stations, and comfortable lounge areas.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>M.G., the single alum polled by Rehabs.com to date, gave a mostly positive review. M.G. awarded the facility four or five stars out of five to nearly all evaluated metrics, including treatment effectiveness, cleanliness, counseling options, <a href="https://www.recovery.org/pro/articles/how-a-non-religious-journalist-makes-a-case-for-aa-in-2017/" target="_blank">12-step</a> incorporation, and treatment of <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. "Have been sober for 26 years now," M.G. wrote.</p> <p>On Google, two alumni gave opposing accounts of the facility.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> While one alum, Larry, gave a one-star review, the other, Chevon, gave a five-star review and wrote: "This place saved my life! The staff are cool and they are very understanding. Its a great place to get help." On the organization's Facebook page, where staff can manage reviews, Rochester Regional Health earned an average of 4.2 out of five stars base on nearly 1,400 reviews.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> However, reviews were for Rochester Regional Health as a whole and not necessarily about the Hope Haven facility, in particular.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The two loved ones surveyed by Rehabs.com at the time of this writing gave Hope Haven mostly positive feedback. Both loved ones gave high ratings to the program's treatment effectiveness, accommodations and amenities, affordability, and the experience and training of the staff. However, they both rated Hope Haven's holistic offerings and counseling options negatively. T.H. wrote in a representative review: "They should offer atheistic/agnostic programs for those with different beliefs!"</p> <p>On Google, a single loved one, Edward, gave a one-star review.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> In his commentary, Edward primarily criticized the treatment effectiveness and indicated that his loved one later died of an overdose.</p> <p><strong>FINANCING</strong></p> <p>There is currently no information provided on the Rochester Regional Health's website regarding costs specific to Hope Haven. However the website does indicate that United Memorial Medical Center accepts a wide range of <strong>private insurance</strong> plans, as well as <strong>Medicaid and Medicare</strong>.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?ei=TZmqW4qdJ4mxgge2wJ7ADQ&q=Rochester+Regional+Health+-+Hope+Haven+new+york&oq=Rochester+Regional+Health+-+Hope+Haven+new+york&gs_l=psy-ab.3...7676.8884..8990...0.0..0.120.830.6j3......0....1..gws-wiz.......0i71j33i21j33i160.Llx5z_3-KwU#lrd=0x89d3ee69ae8a85db:0x5b828be365056b2,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/RochesterRegionalHealth/" target="_blank">https://www.facebook.com/RochesterRegionalHealth/</a></small></p>
— Kevin Schwartzbach · 2018-12-11 18:27:33 PST
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