Avenues Recovery Centers
📍 81 Hall St., Concord, NH 03301
📞 8555000167 Full profile & reviews Claim this listing
Reviewers frequently praised the caring, passionate, and knowledgeable staff, with many crediting the facility for saving their lives and providing a supportive environment. The facility's amenities, weekend activities, and therapy options were also highlighted as positive aspects. However, one reviewer criticized the program's structure, citing issues with housing distance, lack of privacy, poor food quality, and a chaotic atmosphere.
AI-generated summary of 20 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Substance Abuse Treatment |
| Services | Inpatient, Outpatient Services, Intensive Outpatient Services, Behavioral Disorder Treatment, Dual-Diagnosis Treatment, Residential Treatment |
| Setting | Luxury, Private/Secluded, Mountains |
| Gender | Offers Co-ed Programs, Exceptionally LGBT Friendly, No Gender Restrictions |
| Age ranges | Senior/Elderly, Adult Age |
| Insurance accepted | WellPoint, Kaiser Permanente, UnitedHealthcare, Magellan Behavioral Health, Humana, Highmark, Health Net, Health Care Corporation, Coventry, Cigna, Blue Cross and Blue Shield, Anthem, Private Insurance |
| Financing | Available |
<p><strong>ABOUT NEW ENGLAND RECOVERY AND WELLNESS</strong></p> <p>Located in Concord, N.H., New England Recovery and Wellness (RAW) offers <strong>a full continuum of care for adults</strong> struggling with chemical dependency and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. Services include <strong>residential treatment</strong>, a partial hospitalization program (PHP), an intensive outpatient program (IOP), as well as sober living. As of 2016, the center was one of only two substance abuse treatment facilities throughout the state <a href="https://wwwdasis.samhsa.gov/webt/state_data/NH16.pdf" target="_blank">accredited by The Joint Commission</a>. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to its website, RAW highlights its commitment to “helping individuals learn how to live an alcohol-and-drug-free life while creating new possibilities for a positive future.” The center’s programs are rooted in <strong>evidence-based practices</strong> and the <strong>12-step model of recovery</strong>.</p> <p>The professional team collaborates with each patient to create a <strong>customized plan</strong>. Treatment encompasses <strong>individual and group counseling</strong>, life skills education, an introduction to 12-Step, and educational groups. </p> <p>In addition to traditional approaches, the center incorporates <strong>holistic and experiential therapy</strong> to improve mindfulness, self-esteem, and lifestyle choices. It advocates a healthy lifestyle by incorporating nutritious food, <strong>daily fitness sessions</strong>, yoga, meditation, as well as Native American and Eastern spirituality approaches into treatment. </p> <p>RAW’s <strong>family program</strong> helps bridge the gap between the client and their loved ones while in early recovery. According to its website, the family program is designed to build an understanding of addiction for loved ones while supplying families with the skills necessary to confront problems.</p> <p><strong>PHP typically lasts 28 to 40 days</strong> and focuses on helping clients achieve recovery in a holistic manner. IOP treatment offers educational classes and counseling sessions on a range of topics related to relapse prevention and improving life skills, supporting clients while they transition back into daily life.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>RAW's treatment team is led by a medical and clinical director and includes a staff doctor, nurse, therapists, counselors, integrative facilitator, behavioral health techs, and case managers. Of the 19 individual polled by Rehabs.com to date, the five individuals numerically surveyed on the matter praised the facility's staff.</p> <blockquote> <p>Staff Experience and Training: 4.8/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>RAW’s residence is a house-like facility with shared bedrooms and shared living spaces. On weekends, clients go on recreational outings. The individuals polled by Rehabs.com to date concerning the facility's accommodations and amenities felt the facility was clean and well-maintained.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 5/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing, 16 alumni submitted <strong>largely positive feedback</strong> about RAW to Rehabs.com. <br /> Alumni repeatedly praised the <strong>caring, helpful, and knowledgeable staff</strong> and reported they'd recommend the facility. The three alumni polled extensively all awarded high four- or five-star ratings for the facility's holistic offerings, counseling options, and level of family participation. </p> <p>Numerous reviewers attributed the program with saving their life. In a representative review, one alum wrote: “From the therapy, Amenities, and awesome weekend activities this place has shown me how to live sober and happy finally. Thank you so so much!” </p> <p>In an isolated comment about weaknesses of the facility, one former client felt that the program phases were too long, while another offered a negative review after a one-day stay.</p> <p>On secondary sites, reviewers provided <strong>highly favorable impressions of the facility</strong> to date: 5 out of five stars based on 26 reviews on Google; and 4.9 stars based on 103 reviews on Facebook, which the organization can manage. <small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> </p> <p>Almost all reviewers <strong>echoed the positive comments of alumni polled by Rehabs.com</strong>, particularly concerning the dedicated and genuine staff, effective therapy and counseling, and life-changing experiences. </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The sole loved polled by Rehabs.com to date also offered highly favorable feedback for RAW. This individual rated all major categories of a Rehabs.com survey – treatment effectiveness, accommodations and amenities, and meals and nutrition – with perfect five stars. They wrote: “I highly recommend this treatment center as an option for anyone who has dual diagnosis with mental health and substance abuse.”</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Two staff members offered mainly positive reviews to Rehabs.com to date. One cited family services as a strength and lack of withdrawal management as a weakness. Both offered two-star ratings for the incorporation of 12-Step.</p> <p><strong>FINANCING</strong></p> <p>RAW <strong>accepts most major insurances</strong>. Private pay options also are available. The five individuals polled on the matter appreciated the cost of the facility.</p> <blockquote> <p>Affordability: 5/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=new+england+recovery+and+wellness&oq=New+England+Recovery+and+Wellness&aqs=chrome.0.0l3.403j0j7&sourceid=chrome&ie=UTF-8#lrd=0x89e26a7e2e2be7c5:0xbdc108053c9fbd38,1,,," target="_blank">GoogleReviews</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/NewEnglandRAW/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/NewEnglandRAW/reviews/?ref=page_internal</a></small></p>
— Sherry Adler · 2018-06-06 13:29:25 EDT
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