Recovery Brands, LLC
📍 1131 Ionia NW, Grand Rapids, MI 49503
📞 6162597900 Full profile & reviews Claim this listing
<p><strong>ABOUT INTERACT- GRAND RAPIDS, MI</strong></p> <p>InterAct in Grand Rapids, Mich., offers <strong>outpatient treatment and support to adult men and women struggling with mental illness</strong>. The Kalamazoo facility treats clients with substance abuse and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. InterAct also offers services in community locations to better accommodate clients. Note: the agency’s Substance Abuse Services received a 2010 Science and Service Award from the Substance Abuse and Mental Health Services Administration (SAMHSA) for “cutting-edge effective services” for treatment of co-occurring disorders. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>InterAct’s programs follow <strong>evidence-based treatment methods</strong>. The agency offers a continuum of mental health, substance abuse, and community outreach services, including: </p> <p><strong>Assertive Community Treatment (ACT)</strong> uses a team approach to treat individuals experiencing difficulty in managing their serious mental illness and need more intensive support in the community. Available 24/7, services include <strong>medication assistance and monitoring</strong>, assistance with daily living needs, case management, nursing, and social activities. </p> <p><strong>Dialectical behavior therapy (DBT)</strong> is available through The Center for DBT Services at the Grand Rapids site. Treatment applies to clients experiencing intense emotions, self-harm urges, and difficulty with interpersonal relationships. Services may be accessed by <strong>adolescents and adults</strong> and incorporate individual therapy. </p> <p><strong>Navigate</strong> is designed to detect and treat individuals following a first episode of psychosis. The program targets clients who are 15 to 30 years old with a goal of improving symptoms, reducing relapses, and enhancing functioning in the community. <strong>Community Payee Services</strong> helps clients budget and better manage their money. </p> <p>Clients suffering from co-occurring mental illness and substance abuse receive <strong>individual therapy and group skills training</strong> at the Kalamazoo location. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>InterAct is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). The treatment team includes psychiatrists, nurse practitioners, registered nurses, social workers, therapists, and case managers. </p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>InterAct in Grand Rapids is conveniently located with bus stops outside the door. The Kalamazoo facility is downtown with easy public transit access, parking lot, and safe bike rack. Both are open Monday through Friday from 8 a.m. to 5 p.m. and offer other hours by appointment. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>On secondary sites, reviewers offered <strong>mixed opinions</strong> about InterAct to date: two reviewers on Google for the Grand Rapids facility gave a one and two out of five-star rating; seven reviewers on Google gave an average rating of four stars for the Kalamazoo facility; and 18 reviewers gave an average rating of 3.8 out of five stars on the unofficial Facebook page for Kalamzaoo. <small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> </p> <p>Reviewers (alumni, loved ones) who left commentary referenced services for case management and mental health services rather than substance abuse; some commended the programs and staff whereas others criticized the payment and telephone systems. On Facebook, two-star reviewer S.C. wrote: “The DBT coaching line is so unreliable that when A person needs help they can't get it when they are needing it. The truth is interact doesn't love me anymore or anyone to help aid them with a crisis.” One-star reviewer J.H. agreed it was difficult to access services: “This organization rakes in 4-7 Million from Medicaid every year. And yet if a client calls, straight to voicemail. Avoid.”</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong> </p> <p>At the time of this writing, the one loved one polled by Rehabs.com submitted favorable feedback about InterAct, awarding four out of five stars for treatment effectiveness. The loved one also gave five stars for the facility's affordability and level of family participation, as well as four stars for counseling options, likelihood they'd recommend the facility to others, and level of staff experience and training. "The doctors are genuinely concerned with your improvement and consider a variety of treatment methods with the absolute goal of complete recovery, the loved one wrote.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Staff reviews on secondary sites revealed <strong>mixed reviews</strong> of the agency to date: from an average rating of 4.3 out of five stars based on 12 reviews on Indeed to a low of 2.4 out of five stars based on five reviews on Glassdoor. <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-5"><sup>[5]</sup></a></small> Positive comments concerned flexible schedules, supportive co-workers, <strong>person-centered environment</strong>, and excellent mental care services. Negatives critiques referenced heavy caseloads and more emphasis on case management than therapy. In a representative review, a DBT therapist wrote: “Quality staff with sincere care for clients and team members. Great CEO who is very personable with staff and with clients.” </p> <p><strong>FINANCING</strong></p> <p>InterAct does not publish information online about the cost of treatment. The center <strong>accepts Medicaid and private insurance plans</strong>. For clients who live in Kalamazoo, InterAct also bills the Kalamazoo Community Mental Health and Substance Abuse Services (KCMHSAS) for additional financial assistance. The organization offers other private pay options and encourages clients to inquire directly for additional information.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?ei=ch2dW67WO661ggeahbfABw&q=interact+grand+rapids+mi&oq=interact+grand+&gs_l=psy-ab.1.0.0.42146.42814..43926...0.0..0.176.571.5j1......0....1..gws-wiz.......0i71j0i22i30.eovQSIokt_k#lrd=0x8819ac3132329b81:0xe3fe01a64abe6486,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.google.com/search?q=interact+kalamazoo&oq=InterAct+ka&aqs=chrome.1.69i57j0l5.3299j0j7&sourceid=chrome&ie=UTF-8#lrd=0x88179d6b3db2b20b:0x3d3ab11ca364f3bc,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.facebook.com/pages/Interact-of-Michigan/111489425580995" target="_blank">https://www.facebook.com/pages/Interact-of-Michigan/111489425580995</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.indeed.com/cmp/Interact-of-Michigan-reviews" target="_blank">https://www.indeed.com/cmp/Interact-of-Michigan-reviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-5"><sup>[5]</sup></a> <a href="https://www.glassdoor.com/Reviews/InterAct-of-Michigan-Reviews-E408035.htm" target="_blank">https://www.glassdoor.com/Reviews/InterAct-of-Michigan-Reviews-E408035.htm</a></small></p>
— Sherry Adler · 2018-09-15 07:58:24 PDT
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