Recovery Brands, LLC
📍 108 North Front Street, New Bedford, MA 02740
📞 7746281000 Full profile & reviews Claim this listing
Reviewers frequently praised the compassion and shared experience of the counseling staff, as well as the structured daily programs. However, many criticized the facility's cleanliness, the quality of the food, and a perceived lack of sufficient outdoor or exercise time. Additional concerns were raised regarding inadequate staffing levels, particularly for medical professionals, and the facility's ability to treat individuals with co-occurring mental health conditions.
AI-generated summary of 12 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Services | Outpatient Services, Detox Services, Behavioral Disorder Treatment |
| Setting | Average Location/Amenities, Private/Secluded |
| Gender | Women Only |
| Insurance accepted | Public Insurance, Private Insurance |
<p><strong>ABOUT HIGH POINT NEW BEDFORD COMPLEX — WOMEN’S ADDICTION TREATMENT CENTER</strong></p> <p>Located approximately 60 miles from Boston, the New Bedford Complex Women's Addiction Treatment Center (WATC) <strong>provides detoxification,</strong> clinical support, and transitional support services <strong>to women who have been involuntarily committed to treatment,</strong> by court order, under Massachusetts law Section 35, for up to 90 days. This is one of the only <a href="https://wwwdasis.samhsa.gov/webt/state_data/MA17.pdf" target="_blank">eight (2.3 percent)</a> treatment facilities in the state with detox services available, along with being one of <a href="https://wwwdasis.samhsa.gov/webt/state_data/MA17.pdf" target="_blank">186 (53 percent)</a> centers with <a href="ttps://www.recovery.org/pro/articles/reclaiming-the-feminine-in-recovery/" target="_blank">female-specific programming.</a></p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to the center’s website, after an initial assessment by a nurse, followed by a physical exam by a staff doctor, <strong>women are admitted to a 24-bed acute treatment facility for what is typically five to seven days.</strong> Clients are assigned a primary care clinician with whom they meet one-on-one, daily.</p> <p>Once medically stabilized, women are sent to Tranquility Inn, a 42-bed unit, or a smaller 16-bed unit for 24-hour-a-day supervision, where they are also treated for co-occurring disorders. According to the facility’s website, WATC utilizes individual and group counseling, 12-step education, and workshops focusing on relapse prevention and coping skills. <strong>Attendance at daily AA/NA meetings is required</strong> and WATC staff “strongly advocate” for the involvement of supportive <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family members.</a></p> <p>While receiving transitional support services, clients continue psychoeducational programming. In addition, aftercare coordinators assist placement in an off-site halfway or sober residence.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>High Point Treatment Center’s website indicates the treatment team includes a medical director, nurse manager, RNs, LPNs, a clinical director, bachelors or master’s level clinicians and “recovery specialists,” and a nutritionist. Eight Rehabs.com survey respondents to date provided above average ratings for the quality of care.</p> <blockquote> <p>Staff's Level of Training and Experience: 3.5/5 stars</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>According to the center’s website, the inpatient facility is a 24-bed unit, and Tranquility Inn is a 42-bed unit. The center also operates a smaller 16-bed unit. The eight individuals who were surveyed by Rehabs.com at the time of this writing rated the center’s accommodations slightly-above average. </p> <blockquote> <p>Cleanliness: 3.9/5 stars</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The five alumni who were polled by Rehabs.com at the time of this writing <strong>provided mixed reviews.</strong> </p> <blockquote> <p><strong>Would Recommend: 3.2/5 stars</strong></p> </blockquote> <p>Perhaps unsurprisingly, since the facility holds clients involuntarily, the alumni reviews reflected a highly regimented program with little exercise or outdoor activities. One anonymous alum wrote, “The programs are strictly 12 step with no room for interpretation!!” The six respondents gave the facility’s counseling options a below-average rating.</p> <blockquote> <p>Counseling Options: 2.4/5 stars</p> </blockquote> <p>Its connectivity and visitor policies as well as its family participation were similarly rated:</p> <blockquote> <p>Connectivity: 2.4/5 stars<br /> Family Participation: 2.6/5 stars</p> </blockquote> <p>"Need more outside time," alum S.G. noted. "No exercise," another former client added.</p> <blockquote> <p>Exercise and Leisure Options: 2.4/5 stars</p> </blockquote> <p>Seven former clients on Google produced a <strong>4.4-star average rating at the time of this writing</strong>.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> All written comments noted that this was a good place to start the recovery process.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Of the four loved ones polled by Rehabs.com at the time of this writing, only two responded to questions regarding the facility’s treatment effectiveness, but both gave this measure the highest possible rating: five out of five stars.</p> <p>These two individuals also gave near-perfect ratings for the facility’s family participation, its counseling options, and its treatment of co-occurring disorders. In addition, <strong>all agreed that they would recommend the facility to others</strong>.</p> <p>One loved one, Michelle, remarked that the center lacked outside activities providing just two stars out of five for holistic offerings, and another anonymous loved one wrote the center needed more beds.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>One of two former staffer, S.G., surveyed by Rehabs.com at the time of this writing was highly critical of the facility's management. “There were not as many medical professionals as there should be … The frustration should be directed where it belongs—the higher ups who are pushing these girls in and out of detox like they are cattle,” she wrote in a lengthy review fully published below.</p> <p>The other reviewer, C.S., provided five-star ratings for connectivity policy, counseling options, staff level of experience, and treatment of co-occurring disorders. He listed, "Staff, commitment, experience, caring, cleanliness, meals, client safety and dignity, complete continuum of care," as facility strengths. </p> <p><strong>CONCLUSION</strong></p> <p>Treatment costs are not available online. The center does offer an array of resources for individuals interested in learning more about <a href="http://www.hptc.org/Content/resources_for_recovery.pdf" target="_blank">recovery and how to begin the process.</a></p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/maps/place/watc/@41.6526784,-70.9268578,17z/data=!3m1!4b1!4m7!3m6!1s0x0:0x8a906a299bfd21c2!8m2!3d41.6526784!4d-70.9246691!9m1!1b1" target="_blank">GoogleReviews</a></small></p>
— Samantha Harper · 2018-12-27 08:03:59 PST
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