Recovery Brands, LLC
📍 9001 Tamiami Trail East, Naples, FL 34113
📞 8007220100 Full profile & reviews Claim this listing
Reviewers frequently mentioned the quality of group therapy and the supportive nature of the staff. However, some criticized the facility's security, staffing levels, and the effectiveness of the detox program. There were also mixed opinions regarding the facility's structure and the quality of the meals.
AI-generated summary of 15 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT THE WILLOUGH AT NAPLES</strong></p> <p>The Willough at Naples, in Naples, Fla, is a residential drug and alcohol rehabilitation center that offers an array of treatment options including services for clients in acute crisis who require immediate, secure treatment. The facility offers both <strong>residential care and a partial hospitalization program (PHP)</strong> for adults struggling with substance abuse. Additionally, it is one of Florida's <a href="https://wwwdasis.samhsa.gov/webt/state_data/FL16.pdf" target="_blank">362 (50.6 percent)</a> treatment centers with a specialized track for individuals suffering from <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Upon admission, all clients undergo <strong>a comprehensive assessment</strong> of their physical, mental, emotional, and social health. This allows the clients and staff to develop an <strong>individualized treatment plan</strong> and determine the level of services needed. </p> <p>Based on the assessment findings, the clinical team creates a treatment plan that incorporates a variety of modalities including <strong>medication management</strong>, psychological testing and treatment, group therapy, and individual therapy. <br /> Residential treatment typically <strong>ranges in length from 21 to 28 days</strong>.</p> <p>Alternative treatment methods are also encouraged, including recreational therapy, family education, <strong>nutritional consultation</strong>, and relapse prevention to help clients establish a healthy living lifestyle.</p> <p>While PHP treats substance abuse, it is also targeted at other co-occurring concerns. Clients can seek treatment for <strong>bipolar disorder, PTSD, depression, and psychotic disturbances</strong> among other issues. PHP uses a range of therapy treatments to address how these co-occurring concerns may interrelate with substance abuse disorders. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team, according to the center’s website, consists of psychiatrists, nurses, social workers, and mental health therapists. Additional staff members may be available to help with specific therapies including recreational therapists, activity leaders, and administrative staff. To date, the nine Rehabs.com survey respondents polled on the matter provided moderate ratings for the center's staff.</p> <blockquote> <p>Staff Experience and Training: 3.2/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Few photographs of the <strong>87-bed facility</strong> and its amenities are available online. Through the recreation therapy program, clients have access to a pool, board games, arts and crafts, and a beach volleyball court. The nine Rehabs.com survey respondents polled on the matter provided above-average ratings for the center's accommodations, though more moderate ratings for amenities.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 3.8/5<br /> Leisure, Exercise, and Extracurricular Options: 2.8/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p><strong>Alumni opinions were mostly</strong>, based on the feedback from eight alumni to date. Most alumni gave the facility four or five stars for overall effectiveness, though cited various aspects as strengths. Among these alumni was K.H., who believed the center uncovered and addressed some of the issues at the root of their addiction. K.H. gave treatment effectiveness four stars and wrote, “It was very informative. Found out about other problems that I had.”</p> <p>Multiple alumni who reported successful experiences warned potential clients that <strong>treatment efficacy directly correlated with each client’s attitude.</strong> P.J.M. praised everything from classes to the meal plan, writing, “This place is fantastic, very clean made service, the food is an A+, and they offer many many educational courses, of course if you're there and don't want to be you'll think it sucks, but that's your loss.” An anonymous alum noted similar things in their review, “Don't go to any rehab until you know you are ready and go for your self, no one else.”</p> <p>Conversely, two alumni gave The Willough ratings of one out of five stars for its accommodations, treatment effectiveness, and the staff's level of training and experience. These alumni had particularly negative things to share about the facility. Alum Angela claimed that she was held in a psychiatric unit against her will for refusing medication and wrote, “It was based on feeding the clients meds to keep them so knocked out they had no idea what was going on, psych meds were pushed on clients nonstop.”</p> <p>On its official Facebook page, which the facility may manage, the facility earned <strong>4.5 out of five stars</strong> from 17 reviews.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Many alumni praise the facility’s treatment effectiveness and the quality of the staff. In a representative review, alum M.G. wrote, “This place save my life," adding: "There 100% dedicated on helping those that want to be helped.”</p> <p>On Google, the facility received four out of five stars from 21 reviews to date.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> The alumni praised the program, though had a few minor drawbacks about the quality of the facility. In a representative review, an anonymous alum wrote, “Most of the people were supportive and friendly. Its obviously not the Ritz but then again I've never stayed at a Ritz Carlton.”</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The nine reviews of The Willough sourced by Rehabs.com to date from friends and family were mixed; though, when polled on a scale from one to five if they would recommend the facility to others, the majority of respondents moderately agreed. Loved ones also generally appreciated the amount of family participation, though felt holistic offerings were lacking. </p> <blockquote> <p>Family Participation: 3.7/5<br /> Likelihood to Recommend: 3.5/5<br /> Holistic Offerings: 1.5/5</p> </blockquote> <p>One anonymous family member did note that family visitation seemed a bit short at only 30 minutes, and that the program could have incorporated more activities that promoted relaxation; however, this reviewer still awarded treatment effectiveness five out stars and wrote, “This facility helped my husband alot. Treatment was effective.”</p> <p>One concerning review alleged that the facility pushed prescription drugs on a patient, with the reviewer, loved one Missy, writing “Don't care about the clients only the money.” </p> <p><strong>FINANCING</strong></p> <p>The Willough accepts a range of insurance plans, and monthly payment plans may be available at the facility’s discretion. Counselors can help you apply for state and locally-funded payment programs as well. </p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.facebook.com/pg/willoughatnaples/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/willoughatnaples/reviews/?ref=page_internal</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://goo.gl/QcTEUo" target="_blank">GoogleReviews</a></small></p> <p><strong>CONCLUSION</strong></p> <p>According to the <a href="https://www.naplesnews.com/story/news/health/2018/07/26/patient-safety-falls-short-willough-naples-state-records-show/843085002/" target="_blank">Naples Daily News</a>, The Willough of Naples was cited in June of 2018 for several infractions that affected patient well-being during an unannounced risk assessment. In October of 2018, the the state approved of a submitted plan to correct this infractions.</p>
— Samantha Harper · 2018-11-17 16:42:03 PST
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