Recovery Brands, LLC
📍 3400 Lutheran Parkway, Wheat Ridge, CO 80033
📞 3034674080 Full profile & reviews Claim this listing
Reviewers frequently praised the caring and supportive nature of the therapists, counselors, and nursing staff, as well as the quality of the facility and the helpfulness of the group therapy and educational classes. However, many reviewers criticized significant communication issues, including a lack of follow-up care after discharge and difficulties during the admission process. Other concerns included the practice of mixing substance abuse and psychiatric patients, limited food options, and perceived unprofessional behavior from some staff members.
AI-generated summary of 11 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Substance Abuse Treatment, Detox Services |
| Program types | Residential Treatment, Intensive Outpatient, Outpatient Services |
| Services | Residential Treatment, Behavioral Disorder Treatment, Dual-Diagnosis Treatment, Detox Services, Outpatient Services |
| Setting | Hospital, Average Location/Amenities |
| Gender | None |
| Age ranges | Adult Age |
| Insurance accepted | Private Insurance, Blue Cross and Blue Shield, Cigna, Anthem, Humana, UnitedHealthcare, Public Insurance |
<p><strong>ABOUT WEST PINES BEHAVIORAL HEALTH – THE RECOVERY CENTER</strong></p> <p>Located in Wheat Ridge, Colo., a suburb of Denver, The Recovery Center (TRC) is a <strong>residential program that provides short-term treatment for adults</strong> struggling with chemical dependency and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring mental health disorders.</a>. Operated by West Pines Behavioral Health, the facility also has medically monitored detoxification.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to West Pine's website, clients undergo an initial evaluation before admission. The results are used to determine an appropriate level of care. Its treatment curriculum blends <strong>evidence-based treatment</strong> methods, <strong>12-step fellowship</strong>, and holistic programming to help clients acquire and sustain sobriety. The minimum length of stay at The Recovery Center <strong>is 14 days</strong>, and family participation is encouraged throughout.</p> <p>TRC utilizes <strong>motivational interviewing</strong> and <strong>cognitive behavioral therapy (CBT)</strong>. Residents participate in a structured schedule of <strong>individual therapy, group therapy sessions, and psychoeducational classes</strong>. Clients also attend 12-step meetings and are introduced to the fellowship’s practices. To curb cravings and minimize withdrawal symptoms, <strong>medication-assisted therapy</strong> may also be recommended (e.g. Antabuse, Suboxone, or Naltrexone).</p> <p>In addition to traditional treatment methods, clients may also participate in <strong>acupuncture</strong> and daily exercise, which may include <strong>rock climbing, strength training, and aerobic activity</strong>. Before completion of the Recovery Center’s program, case managers help form individual discharge plans for alumni.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>TRC's website indicates it employs a team of addiction psychiatrists and therapists. Case managers also help to guide patients through treatment and assist with <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare planning.</a> At least one member of the staff is bilingual. The six individuals polled by Rehabs.com to date provided four out of five stars when asked about the staff's level of training and experience. </p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>According to the facility's website, with a <strong>20-bed facility,</strong> TRC provides a <strong>structured, therapeutic environment</strong> with comfortable communal spaces, private bathrooms, and <strong>shared bedrooms</strong>. Emphasizing physical health as an important component of treatment, the program partners with Phoenix Multisport, a nonprofit organization that provides physical fitness programs for individuals in recovery. During treatment, residents also have access to an on-site fitness facility and a ropes course.</p> <p>To date, the eight individuals surveyed about accommodations and amenities provided an average of four out of five stars. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The seven alumni to leave user reviews on Rehabs.com at time of writing <strong>provided mixed feedback</strong>. The five alumni polled in multiple metrics gave ratings from two to four out of five stars when asked if they would recommend treatment at TRC, indicating <strong>polarized opinions about West Pines Behavioral Health</strong>. While the facility was rated an average four stars or above in categories such as cleanliness, family participation, and the staff's level of training and experience, TRC received three stars or lower in holistic treatment options and the visitor policy.</p> <p>Two alumni criticized the facility for <strong>intermixing psychiatric clients with clients seeking recovery from substance abuse</strong>: “That was somewhat uncomfortable,” an anonymous alum wrote. Another alum wrote that the staff was odd and "practiced a 'gotcha' type approach with patients." But other alumni wrote positive remarks about the facility’s staff. “The counselors were friendly and very knowledgeable,” alum Kevin wrote. “Absolutely no follow up care with any medical Doctors.”</p> <p>On Google, 16 reviewers to date rated TRC an average <strong>3.5 out of five stars</strong>, with reviewers leaving <strong>mixed remarks about staff’s performance</strong>.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Generally, is appears that individuals who interacted with the staff in person found them to be "helpful, patient, and understanding," whereas those who attempted to contact the facility remotely were met with "rude" reception staff.</p> <p>On Yelp, seven reviewers left three one-star reviews, one two-star, one three-star, and two five-star, for an <strong>average 2.57 out of five star rating</strong>.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Reviewers had mixed experiences with the treatment center. "was incredibly impressed with the doctors and staff," Martha wrote. Conversely, Jonathan wrote, "Horrible experience at this facility. Would not recommend to anyone to go there or send someone there.....BEWARE."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Two loved ones polled by Rehabs.com to date left TRC contrasting reviews, with one rating the facility a four out of five star recommendation and the other not recommending the facility at all. The positive reviewer gave five-star ratings in connectivity and family participation and two-star reviews holistic treatment and counseling options. They wrote that the staff was friendly, albeit gossipy, and that the facility accommodated religious differences better than special diets and needs.</p> <p>Negative reviewer R.F. left few ratings in her review, rating the facility’s pricing only three stars. In a comment, she wrote at length describing an episode where she felt she received condescension from a staff member during a phone call.</p> <p><strong>FINANCING</strong></p> <p>Currently, the <strong>private pay rate</strong> for the 14-day residential program is $9,030. Although the facility does not offer financial assistance, West Pines Behavioral Health accepts most major insurance plans including Anthem Blue Cross, Aetna, United, Cigna, Humana, and <strong>Tri-Care</strong>. The six people surveyed by Rehabs.com at the time of this writing gave four out of five stars for affordability. </p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/ZcCILF" target="_blank">https://goo.gl/ZcCILF</a> </small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/west-pines-behavioral-health-wheat-ridge" target="_blank">https://www.yelp.com/biz/west-pines-behavioral-health-wheat-ridge</a></small></p>
— Saige Driver · 2018-01-25 09:34:45 PST
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