Recovery Brands, LLC
📍 1207 East Fruit Street, Santa Ana, CA 92701
📞 8886719392 Full profile & reviews Claim this listing
<p><strong>ABOUT PHOENIX HOUSE RESIDENTIAL PROGRAM AND OUTPATIENT SERVICES — SANTA ANA</strong></p> <p>Phoenix House is a nonprofit addiction treatment organization with locations in 11 states across the country. The Orange County facility in Santa Ana, Calif. facility offers <strong>residential and outpatient treatment for adults</strong> struggling with addiction and co-occurring mental health disorders. Medical detox is not available at this location, though other facilities in the Phoenix House network do offer it.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to the facility’s website, <strong>treatment is evidence-based and trauma-informed,</strong> and subscribes to the view that addiction is a chronic disease. The length of stay varies according to the client’s needs.</p> <p>Programs use individual, group, and family therapies alongside <strong>cognitive behavioral therapy (CBT), motivational enhancement therapy (MET),</strong> and addiction education. This facility also offers veteran community services and a separate trauma-informed residential program for women aged 18 and older. This particular program is informed by the work of Stephanie Covington and the <a href="http://www.rehabs.com/pro-talk-articles/seeking-safety-an-evidence-based-model-to-address-trauma-and-addiction-together/" target="_blank">Seeking Safety</a> program. </p> <p>Clients at Phoenix House are taught relapse prevention techniques. The center also offers a range of life skills classes, including vocational and job readiness services, parenting classes, literacy improvement, and health education. The center’s website does not detail the outpatient options available at this facility in particular, but Phoenix House facilities typically offer <strong>intensive outpatient programs (IOP)</strong> consisting of nine or more hours of programming a week, and general outpatient treatment up to nine hours a week.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Staff includes a licensed clinical social worker and substance abuse counselors. To date, the four individuals polled by Rehabs.com gave the staff’s level of training and experience an average rating of 4.25 out of five stars.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>According to the facility’s website, Phoenix House Orange County is in a “historic, Mission-style building on park-like grounds.” The center offers a number of leisure activities including a creative writing program and a fitness program, which includes yoga and shadow boxing. The four individuals who evaluated its accommodations gave high marks, rating them four and five out of five stars, and 4.5 stars for cleanliness.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The sole alum to submit a review to Rehabs.com at the time of this writing gave mostly positive ratings. The reviewer gave the facility five out of five stars for its overall effectiveness and its family program. The client also praised the staff and the facility. On the more negative side, the alum gave ust two stars for its holistic and exercise/leisure offerings. </p> <p>Secondary review sites yielded mixed feedback. Twelve Facebook reviewers rated the facility very highly with 4.8 out of five stars.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Twenty-two Google reviewers gave the facility 3.9 stars,<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> and eight Yelp reviewers gave an average rating of two stars.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small></p> <p>Across these sites, many reviewers credited the facility with saving or changing their lives. A majority praised the staff and long-term treatment effectiveness. Some reviewers, however, complained about a lack of proper care and attention.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p><strong>Both of the loved one reviews received by Rehabs.com at the time of this writing were positive.</strong> Both reviewers gave the facility four or five out of five stars for its counseling options, co-occurring disorders treatment, and family program. One anonymous reviewer praised the treatment and the price, but suggested that the facility needed more staff.</p> <p>Reviews from family members on secondary websites were mixed. Nickie, whose son attended, wrote that the facility was helpful on Yelp, and credited the staff for helping. However, an anonymous reviewer on Yelp wrote her nephew was not helped by the staff.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Two staff members submitted mixed reviews to Rehabs.com Both gave the facility four or five stars for the honesty of its marketing materials, its willingness to put clients’ interests first, and the fairness of its pricing. They also praised fellow staff members. Echoing the sentiments of a loved one, one of the employees said that they were short-staffed.</p> <p><strong>FINANCING</strong></p> <p>According to the facility’s website, Phoenix House accepts Medicaid and is in-network with most major insurance providers and managed care programs. Clients may also pay privately, and government assistance and sliding fee scales are available for qualifying clients. It is one of <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA16.pdf" target="_blank">873 facilities in California</a> that offers sliding fee scales.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.facebook.com/pg/PHOC-Recovery-Center-219693018082647/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/PHOC-Recovery-Center-219693018082647/reviews/?ref=page_internal</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://goo.gl/RzPZg4" target="_blank">https://goo.gl/RzPZg4</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.yelp.com/biz/phoenix-house-orange-county-santa-ana-3" target="_blank">https://www.yelp.com/biz/phoenix-house-orange-county-santa-ana-3</a></small></p>
— Sarah Sicard · 2018-03-16 10:14:43 PDT
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