Recovery Brands, LLC
📍 782 Park Avenue, Suite 1, San Jose, CA 95126
📞 8668946572 Full profile & reviews Claim this listing
Reviewers frequently praised the caring and professional staff, many of whom were noted to be in recovery themselves, and the effective tools provided for sobriety. Positive comments also highlighted the quality of the food, the supportive atmosphere, and the family therapy program. However, some reviewers criticized the lack of sufficient staff for one-on-one care and reported negative experiences with administrative communication regarding resident housing.
AI-generated summary of 11 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Services | Outpatient Services, Sober Living Home, Detox Services |
| Setting | Average Location/Amenities, Residential Neighborhood |
| Gender | None, Exceptionally LGBT Friendly |
| Insurance accepted | Private Insurance |
<p><strong>ABOUT NEW LIFE RECOVERY CENTERS, INC.</strong></p> <p>New Life Recovery Centers, Inc. operates several addiction treatment facilities in and around San Jose, Calif. At each location, individuals seeking to overcome their substance dependency can choose from a range of services including <strong>non-medical detox, day, intensive outpatient (IOP), and one of the state's just <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">440 (33.6 percent</a> residential treatment</strong> programs. The program also holds <strong>weekly groups for families</strong> and runs several sober living units in northern California, as well as hosting amongst the <a href="https://wwwdasis.samhsa.gov/webt/state_data/CA17.pdf" target="_blank">54.5 percent of</a> gender-specific treatment tracks. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to its website, the center incorporates <strong>12-Step principles</strong> into its broad program of recovery and all graduates receive “free lifetime <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare</a>”. Program lengths vary based on personal need and progress.</p> <p>Residents take part in a customized treatment plan that consists of <strong>individual counseling and group therapy</strong>, educational lectures and workshops, relapse prevention, and <strong>12-step meetings both on- and off-site</strong>. Over the course of four Saturdays, <strong><a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help" target="_blank">families are invited to learn about addiction</a></strong> and practice effective communication and other important skills central to recovery.</p> <p>Featuring similar treatment modalities, the center’s <strong>day treatment track offers six hours of programing up to six days a week</strong>. Intensive outpatient (IOP) and general outpatient programs draw from the same selection of services. Additional services include gender-specific groups, <strong>educational activities</strong>, and court liaison services.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Treatment staff at New Life Recovery Center include <strong>psychologists and certified addiction counselors</strong>. There are no medical professionals on staff, but the facility “regularly consults with trained and credentialed medical professionals to develop health screenings, detoxification protocols treatment plans, and medical advice based on client need.” The nine Rehabs.com survey respondents to date gave excellent feedback for staff.</p> <blockquote> <p>Staff's Level of Training and Experience: 4.6/5 stars</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Photographs published on the center’s website depict <strong>modest bedrooms with bunk beds</strong> and common rooms with simple furniture. Despite the lack of on-site amenities, nine Rehabs.com survey respondents collectively gave the center excellent average ratings.</p> <blockquote> <p>Cleanliness: 4.8/5 stars</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Alumni surveyed by Rehabs.com left <strong>mostly positive reviews</strong>. All four celebrated the “great customer service” one of whom, Dre, added, “New Life Recovery Center (literally) saved my life.”</p> <p>Another described their experience as “inspirational,” while a third wrote, “They really made me feel at home as if it was my home.” However, these last two alumni also reported a <strong>lack of one-on-one care</strong>. Still, the two former clients to report on specific survey metrics both gave four stars for counseling options, four stars for exercise and leisure opportunities, five stars for treatment of co-occurring disorders, and four or five stars for whether or not they would recommend the center to others.</p> <p>An extremely high rating of 4.9 stars was averaged from 80 Google reviews at the time of this writing.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Written feedback repeatedly praised the <strong>high-quality staff</strong> and refers to the <strong>programming as life-saving.</strong> In a representative review, J.S. contributed, "Good experience and nice environment . Classes and information was very helpful. Really enjoyed Gary's groups and the staff was good. I would highly would recommend this program."</p> <p>Fifteen Yelp users also generated a high average rating of 4.5 out of five stars to date.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Most comments held the counselors and programming in extremely high regard, and several former clients noted that this is the best facility they have ever attended.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The seven loved ones surveyed by Rehabs.com as of this writing provided <strong>similarly positive reviews</strong>. </p> <blockquote> <p><strong>Would Recommend: 4.9/5 stars</strong></p> </blockquote> <p>“I reccommend new life recovery center for all who are struggling with addictions and are looking for a fresh start to a new life,” one wrote in a representative statement.</p> <p>Loved ones also unanimously praised the treatment at this facility. One individual was a fan of the "Family Therapy," another listed "Treatment and Atmosphere," as a facility strength, and a third remarked, The professionalisim of the staff was great and they were also kind & understanding."</p> <blockquote> <p>Family Participation: 4.7/5 stars<br /> Counseling Options: 4.3/5 stars</p> </blockquote> <p><strong>FINANCING</strong></p> <p>According to its website, New Life Recovery Centers contracts with “nearly all major private insurance carriers.” It also provides <strong>financing options</strong> for the under- and uninsured through its partnership with American HealthCare Lending. The center's affordability earned above-average ratings from the nine responses to date.</p> <blockquote> <p>Affordability: 3.8/5 stars</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/maps/place/New+Life+Recovery+Centers/@37.3254951,-121.9071298,17z/data=!3m1!4b1!4m7!3m6!1s0x0:0x625ea06bb056207c!8m2!3d37.3254951!4d-121.9049411!9m1!1b1" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/new-life-recovery-centers-san-jose" target="_blank">https://www.yelp.com/biz/new-life-recovery-centers-san-jose</a></small></p>
— Samantha Harper · 2018-12-19 13:15:06 PST
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