Recovery Brands, LLC
📍 34700 Valley Road, Oconomowoc, WI 53066
📞 8007674411 Full profile & reviews Claim this listing
Reviewers frequently praised the knowledgeable, caring, and professional staff, with many crediting the facility with saving their or their loved one's life. The comfortable, clean environment and private rooms were also highlighted as significant strengths. However, some reviewers criticized the high cost of treatment and reported negative experiences with staff members they described as dismissive, punitive, or condescending.
AI-generated summary of 53 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Detox Services, Substance Abuse Treatment |
| Program types | Outpatient Services, Intensive Outpatient, Residential Treatment |
| Services | Outpatient Services, Detox Services, Dual-Diagnosis Treatment, Residential Treatment |
| Setting | Lakeside, Private/Secluded |
| Gender | None |
| Age ranges | Adult Age |
| Insurance accepted | Private Insurance |
<p><strong>ABOUT ROGERS MEMORIAL HOSPITAL – HERRINGTON RECOVERY CENTER</strong></p> <p>Set on the eastern edge of Rogers Memorial Hospital’s 50 acres of tranquil, wooded grounds, Herrington Recovery Center provides <strong>residential substance abuse and <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorder treatment</a> for men and women</strong>. Detox services are offered on-site. Herrington also offers dedicated intensive outpatient programs (IOP) for addiction, co-occurring substance abuse and mental health disorders, and adolescents.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to Herrington Recovery Center's website, admission begins with a free telephone screening, followed by a clinical review by one of the medical staff who will recommend the most appropriate level of care. Herrington also offers a <strong>comprehensive five-day evaluation for professionals</strong> referred by licensure boards, regulatory agencies, or other supervisory organizations.</p> <p>Treatment combines <strong>12-step principles with evidence-based modalities</strong> including cognitive behavioral therapy (CBT) and motivational enhancement therapy (MET). Clients attend group, individual, and family therapy, and participate in a range of <strong>experiential therapy groups</strong> such as psychodrama, art therapy, and recreation therapy, several times per week. The residential program typically lasts 30 days.</p> <p><strong>Medication management</strong> and <strong>pharmacotherapy</strong> are also provided, as are full medical examinations, nutrition and health education classes, daily living skills workshops, community outings, spiritual care, and <strong>12-step support groups six days a week.</strong></p> <p><strong>The Herrington McBride Alumni Association</strong> helps program alumni connect with <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">ongoing treatment</a> and support groups and provides support for all adults who successfully complete the program. The facility also offers a <strong>weekly Friends and Family program</strong> for loved ones.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Herrington Recovery Center's website notes a <strong>board-certified psychiatrist</strong> oversees the multidisciplinary staff. The treatment team includes a licensed clinical psychologist, a registered nurse, a master’s level marriage and family therapist, master’s level substance abuse counselors, behavioral specialists, experiential therapists, and a registered dietician.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Photos on the <strong>20-bed</strong> facility’s website show <strong>spacious, shared bedrooms</strong>, a cozy library and lounge, and a variety of spaces for quiet rest and recreation, including a <strong>game room and rooftop garden,</strong> which provides panoramic views of the forest and Upper Nashotah Lake. Clients can also access a ropes course, gym, art studio, and hiking trails.</p> <p>The 26 individuals surveyed on the facility's cleanliness gave the category an average rating of 4.5 out of five stars. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The more than 20 alumni surveyed by Rehabs.com at the time of this writing provided <strong>mostly positive feedback</strong>. Reviews indicate Herrington offers <strong>a solid treatment program</strong> (including effective detox), <strong>compassionate staff</strong>, and <strong>a clean, safe environment for recovery</strong>. "I can’t say enough about this facility," an alum wrote in a representative review. "They saved my life! It works if you work it!" "This place is beyond amazing," another alum wrote. "The staff is beyond wonderful! They are so caring. All the staff really works with you to succeed."</p> <p>The small amount of alumni who left negative reviews complained about the staff and called them rude and lazy. Other alumni wrote they were treated like a criminal, talked about the high price of treatment, and the lack of holistic offerings. "the staff was lazy and didn't want to help me with any of my needs even though I asked on a daily basis," an alum wrote. </p> <p>The seven alumni polled in multiple metrics gave an average of 3.71 out of five stars when asked if they would recommend the facility. Alumni rated holistic offerings, affordability, and counseling options the worst with 2.71, 2.63, and 2.5 stars respectively. </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The more than two dozen loved ones surveyed by Rehabs.com at the time of this writing provided <strong>mostly positive reviews.</strong> The 19 loved ones who were polled in multiple metrics gave 4.56 out of five stars when asked if they would recommend Herrington Recovery Center. They also gave an average of <strong>above four stars in multiple categories including the staff's level of training and experience, counseling options</strong>, cleanliness, and family participation.</p> <p>T.N. credited the facility with saving their daughter’s life. “My son liked the group sessions and got more out of them at this facility rather than the out patient therapy he received else where,” an anonymous parent wrote. "I cannot express how much gratitude I have for the doctors and staff who helped my son to gain his life back," another parent wrote in a representative review. </p> <p><strong>Only a small number of individuals voiced complaints</strong>, the most significant of which came from C.A.H., who told Rehabs.com: “My husband was a patient and we were both treated atrociously from day one.” Other criticisms included cost and lack of holistic activities, although loved ones surveyed gave an average rating of 3.21 for holistic offerings.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>To date, the one staff member polled by Rehabs.com gave five out of five stars treatment effectiveness, but three stars when asked if they would recommend Herrington Recovery Center. </p> <p><strong>FINANCING</strong></p> <p>According to the facility’s website, many national health insurance plans are accepted, including Aetna, Blue Cross and Blue Shield, Cigna, Humana, and United. The facility <strong>does not acceopt Medicare and Medicaid</strong>.</p> <p>The 28 Rehabs.com survey respondents polled on the program’s affordability rated it an average of 3.54 stars.</p>
— Saige Driver · 2018-01-25 08:46:11 PST
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