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📍 209 W. Orchard St., Milwaukee, WI 53204
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<p><strong>ABOUT HOPE HOUSE</strong></p> <p>Hope House is an emergency homeless shelter, rehousing facility, and community center in Milwaukee, Wis. Founded in 1987, Hope House provides a broad range of educational, residential, and <strong>outreach services to homeless and low-income individuals and families</strong>.</p> <p>In addition to many other services, Hope House offers substance misuse counseling primarily through two programs: the Shining Stars Youth Education program, an <strong>afterschool outpatient program for teens</strong>, and at the Surgeon's Quarters Single Room Occupancy (SRO), a <strong>residential facility</strong> for adults that connects residents with <strong>substance misuse counseling</strong> as well as mental health services, educational opportunities, healthcare, transportation assistance, and emergency food distribution.</p> <p>Hope House works in partnership with the Housing Authority of the City of Milwaukee, the Department of Veterans Affairs, and Friends of Housing. Hope House is a nonprofit organization, which make up 42.9 percent of treatment facilities in Wisconsin, according to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/WI17.pdf" target="_blank">2017 SAMHSA survey</a>.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to Hope House's website, the Surgeon's Quarters SRO provides each client with a <strong>case worker</strong> who is responsible for coordinating the appropriate care and support services. In a <a href="https://wwwdasis.samhsa.gov/webt/state_data/WI17.pdf" target="_blank">2017 survey</a>, SAMHSA found that 70 percent of treatment facilities in Wisconsin offer case management services.</p> <p>While there is no further information regarding addiction treatment provided by the website, the two individuals polled by Rehabs.com to date both gave Hope House four out of five stars for counseling options. Substance abuse treatment may involved <strong>educational classes, counseling sessions, and coping skills workshops</strong>. In addition, clients may be introduced to community-based support networks, such as 12-Step. In Wisconsin, Hope House is also among the <a href="https://wwwdasis.samhsa.gov/webt/state_data/WI17.pdf" target="_blank">19.8 percent of facilities</a> to provide specialized programming for adolescents.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>There is currently no information provided by the facility regarding treatment staff. However, the two individuals polled by Rehabs.com to date gave an average of four out of five stars the staff's level and training and experience.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The SRO has <strong>13 bedrooms</strong>, along with shared kitchen, living, and bathroom space. The two individuals surveyed by Rehabs.com at the time of this writing both gave Hope House four out of five stars for its accommodations and amenities. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>While Rehabs.com has not yet received any reviews from alumni, former clients who reviewed Hope House on third-party sites left <strong>mixed feedback that skewed positive</strong>. However, reviews were of the organization as a whole and may not reflect opinions regarding addiction treatment.</p> <p>On Google, Hope House received an average rating of <strong>3.7 stars out of five based on 27 reviews</strong>.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> On Hope House's Facebook page, which the facility has the ability to edit, the organization similarly received an average rating of <strong>3.7 out of five stars based on 25 reviews</strong>.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p>Negative reviews on both sites tended to characterize facility staff as unhelpful and the services as inadequate. Most positive reviews credited Hop House with <strong>saving them from homelessness</strong>. An anonymous Google alum wrote in a representative review: "Without the help they provided me homelessness may have been a permanent fixture in my life. They offer many services and as long as you do what the program entails they will provide you a new start at life."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The two loved ones surveyed by Rehabs.com to date gave Hope House mostly positive feedback. Both reviewers rated most evaluated categories four or five stars out of five, including for treatment effectiveness, family participation, and whether or not they would recommend the facility to others. "The treatment is coheasive and eventually makes sense," wrote one anonymous loved one in a representative review.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>To date, Rehabs.com has not yet received any reviews from staff. <strong>Feedback from staff on third-party sites was mixed</strong>, though reviews were of the organization as a whole and may not reflect opinions regarding addiction treatment. Though one staff member on Google gave a five-star review<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small>, two employees on Glassdoor offered more critical feedback.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> "Some company policies are not fair to guest, company...does not handle complaints from guest in a good manner," wrote one anonymous former employee in a representative comment.</p> <p><strong>FINANCING</strong></p> <p>Because services are designed for low-income individuals, all fees are offered on <strong>a sliding scale based</strong> on income. The two individuals surveyed by Rehabs.com to date gave an average rating of four and five stars for the program's affordability.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/6SLWsM" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pg/hopehouseofmilwaukee/reviews/" target="_blank">https://www.facebook.com/pg/hopehouseofmilwaukee/reviews/</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.glassdoor.com/Reviews/Hope-House-WI-Milwaukee-Reviews-EI_IE1152250.0,13_IL.14,23_IM564.htm" target="_blank">https://www.glassdoor.com/Reviews/Hope-House-WI-Milwaukee-Reviews-EI<em>IE1152250.0,13</em>IL.14,23_IM564.htm</a></small></p>
— Kevin Schwartzbach · 2018-12-11 17:42:04 PST
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