Recovery Brands, LLC
📍 930 Chestnut Ridge Road, Morgantown, WV 26505
📞 3045986400 Full profile & reviews Claim this listing
Reviewers frequently praised the facility's staff, counselors, and doctors, though some found the staff unfriendly. While some appreciated the treatment program and holistic offerings, others criticized the treatment's effectiveness, the use of polygraph tests, and a perceived lack of one-on-one counseling. Concerns were also raised regarding overcrowding, high costs, difficult admission, poor meals, and unsatisfactory accommodations.
AI-generated summary of 15 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT WVU MEDICINE – CHESTNUT RIDGE CENTER</strong></p> <p>WVU Medicine Chestnut Ridge Center, part of the West Virginia University School of Medicine, offers a <strong>continuum of hospital- and outpatient-based care</strong> for adults and children struggling with mental illness, chemical dependency, and/or co-occurring disorders. </p> <p>The facility is <a href="https://wwwdasis.samhsa.gov/webt/state_data/WV17.pdf" target="_blank">one of just 12</a> in the state to provide <strong>hospital-based inpatient detox services</strong>, and one of 21 (20.6 percent of 102 total West Virginia facilities) where pregnant women can receive specialized addiction treatment. Chestnut Ridge also operates a <a href="https://www.recovery.org/treatment-medication/opioid/" target="_blank">medication-assisted</a> opioid recovery program.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Two main programs comprise the substance abuse treatment services available at WVU Medicine Chestnut Ridge Center: short-term inpatient, typically <a href="https://www.recovery.org/co-occurring-disorders/recovery/" target="_blank">dual diagnosis treatment</a> designed to help clients to stabilize; and group-based outpatient treatment offered through several outlets in the region. <a href="https://store.samhsa.gov/system/files/sma16-4989.pdf" target="_blank">Telebehavioral health services</a> are also available.</p> <p>Inpatient programming follows the <a href="https://www.recovery.org/drug-treatment/guide/#disease-model" target="_blank">disease model</a> of addiction treatment and includes <strong>medical care, individual therapy, group counseling, 12-step support group attendance</strong>, and educational sessions covering life skills and relapse prevention. Experiential and art therapies are also incorporated.</p> <p>The Comprehensive Opioid Addiction Treatment (COAT) program <strong>combines Suboxone</strong> (available at <a href="https://wwwdasis.samhsa.gov/webt/state_data/WV17.pdf" target="_blank">34.3 percent</a> of West Virginia facilities) with both <strong>medical and psycho-educational therapy groups</strong>.</p> <p>To treat primary mental health disorders, Chestnut Ridge Center offers intensive outpatient, partial hospitalization, and inpatient programs. Psychiatric programming may include counseling, therapeutic workshops and recreation, as well as medication management.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Treatment teams at Chestnut Ridge Center include psychiatrists, nurses, psychologists, and master’s-level therapists.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Inpatient units at WVU Medicine Chestnut Ridge Center are secured, separated by age, and smoke-free. Transportation and lunch are provided for clients enrolled in the partial hospitalization program, according to the facility's website. The 12 individuals polled by Rehabs.com on the matter felt the facility was clean.</p> <blockquote> <p>Cleanliness and Upkeep:4/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Feedback for Chestnut Ridge Center at the time of this writing tended to focus on treatment staff. The five alumni polled to date by Rehabs.com gave low to moderate ratings for most of 15 metrics evaluated, with the <strong>highest ratings given to staff</strong>. Overall, alumni gave moderate ratings concerning the likelihood they'd recommend the facility to other.</p> <blockquote> <p>Staff Experience and Training: 4/5<br /> Likelihood to Recommend: 3/5</p> </blockquote> <p>In a review representative of feedback trends, one anonymous alum cited two weaknesses as “to many group sessions <strong>not enough one on one</strong>,” and insufficient opportunity to “unwind..relax.”</p> <blockquote> <p>Counseling Options: 2.4/5<br /> Exercise and Leisure Activities: 1.4/5</p> </blockquote> <p>On Google, reviews of staff training were mixed, split between those who praised specific staffers, such as one doctor who “really understood ptsd and depression wo judgement,” and others who described treatment staff as “poorly trained.” Multiple reviewers also noted that the building was “old.” The facility received an average rating of 3.7 out of five stars based on 12 reviews.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small></p> <p>Likewise, the opinions of 22 people were incorporated in a rating of 3.4 out of five stars for Chestnut Ridge on Facebook, which the facility may manage.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Written comments included praise for the staff as supportive and reports that treatment was inconsistent or not helpful.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Nine loved ones polled by Rehabs.com to date tended to agree on positive reviews of treatment team members as well as on the concern that <strong>treatment was too short or not individualized enough</strong>.</p> <blockquote> <p>Staff Experience and Training: 3.8/5<br /> Counseling Options: 3.1/5</p> </blockquote> <p>Some expressed disappointment in lack of opportunity to be involved in their relative’s treatment, poor follow-up, and difficulty arranging visitation or communication with patients in the hospital.</p> <blockquote> <p>Connectivity and Visitor Policy: 3.1/5<br /> Family Participation: 3/5</p> </blockquote> <p><strong>WHAT STAFF SAY</strong></p> <p>The one former employee polled to date by Rehabs.com touted a “successful program” at Chestnut Ridge Center and gave four or five stars for all 15 metrics measured, including counseling options and staff experience.</p> <p><strong>FINANCING</strong></p> <p>According to the WVU Medicine website, the facility accepts numerous insurance plans, including <strong>Medicaid and Medicare</strong>. Financial assistance, including a 50 percent discount, is available to clients without insurance, and interest-free payment plans may be arranged. </p> <p>Reviewers representing alumni, affiliated friends and family members, and a staff member identified cost of treatment as a facility weakness. Fourteen individuals were polled specifically on the topic by Rehabs.com.</p> <blockquote> <p>Affordability: 2.8/5</p> </blockquote> <p><strong>CONCLUSION</strong></p> <p>WVU Medicine has recently developed a new, 28-day residential rehab center for substance use disorder treatment. The 42-bed facility (including 12 detox beds) is scheduled to open in March 2019, <a href="https://wajr.com/new-addiction-treatment-center-to-house-30-residential-12-detox-beds/" target="_blank">according to a November 2018 WAJR</a> local news radio story, with Chestnut Ridge Center slated to operate, <a href="http://wvmetronews.com/2017/12/04/more-than-20-million-provided-to-drug-addiction-programs/" target="_blank">as reported in a December 2017</a> West Virginia MetroNews story.</p> <p>The facility is also expanding telebehavioral health services particularly designed to address opioid addiction, per a WVU November 2018 press release.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?rlz=1C1CHBF_enUS725US725&biw=1422&bih=644&ei=oVJCXJCaIc3EswXbtZWABQ&q=wvu+medicine+chestnut+ridge+center+&oq=wvu+medicine+chestnut+ridge+center+&gs_l=psy-ab.3..35i39j0j0i22i30.22506.22506..22849...0.0..0.75.75.1......0....1..gws-wiz.......0i71.88eOhDNX70o#lrd=0x88357b1436ad2927:0x259cf77148b96f40,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pages/Chestnut-Ridge-Hospital/122220901167484" target="_blank">https://www.facebook.com/pages/Chestnut-Ridge-Hospital/122220901167484</a></small></p>
— Rini Cobbey · 2019-01-26 08:45:08 PST
Editorials are written by independent human writers under our editorial policy. No AI-generated editorial content.
Verified reviews help others find the right treatment. Your review is verified by email and moderated before publication.
Write a verified review