Recovery Brands, LLC
📍 44 E. Cozza Drive, Spokane Valley, WA 99208
📞 5093256800 Full profile & reviews Claim this listing
Reviewers frequently praised the counseling staff, structured 12-step programming, and the facility's effectiveness in helping them achieve sobriety. However, others criticized the quality of the food, a perceived lack of individualized care, and an environment that felt overly punitive or focused on education rather than healing. Some family members also reported feeling excluded from the recovery process.
AI-generated summary of 20 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT AMERICAN BEHAVIORAL HEALTH SYSTEM</strong></p> <p>American Behavioral Health System (ABHS) is a <strong>non-medical substance abuse residential treatment facility</strong> with multiple locations in the state of Washington. The Spokane Valley, Wa. location offers comprehensive treatment for adult men and women, including <strong>detoxification and outpatient services.</strong></p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Chemical dependency assessments may be provided to clients upon intake. ABHS is also one of the <a href="https://wwwdasis.samhsa.gov/webt/state_data/WA17.pdf" target="_blank">68.2 percent of facilities in Washington</a> that include a comprehensive mental health assessment as well. This lets the staff develop a more personalized and effective health plan. </p> <p>During treatment, clients are expected to have a positive outlook on recovery, fully participate in scheduled activities, and agree to follow the rules of the program. The treatment modalities used are <strong>evidence-based</strong> and include <strong>emotional interviewing and cognitive behavioral therapy (CBT)</strong> in the form of group and individual counseling, psycho-education, and case management. Treatment is available as <strong>individual or group</strong> therapies. <strong>Medically-assisted treatment (MAT)</strong> is available. Nearly <a href="https://wwwdasis.samhsa.gov/webt/state_data/WA17.pdf" target="_blank">three percent of the clients in Washington recovery facilities</a> participated in MAT treatments throughout 2017.</p> <p><strong>Crisis stabilization</strong> involves 24-hour supervision over the period of two to three days. It is available on an urgent basis for clients who do not need clinical services. An assessment is part of the discharge process. </p> <p>Detox for clients who are not in need of medically-managed services lasts approximately five to 14 days and <strong>the residential program's length of stay is 15 to 180 days</strong> with five to 20 hours a week of programming. It includes <strong>24-hour support</strong> and focuses on developing skills to manage symptoms. The intensive outpatient program (IOP) can last from three months to a year. Treatment takes five to 20 hours a week and is available as a day or night program. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team includes <strong>chemical dependency professionals, licensed medical practitioners, and advanced registered nurse practitioners.</strong></p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Throughout the three residential facilities offered by ABHS, there are <strong>60 supervised beds</strong> for detox available. Though detoxification services are available at the Spokane location, subacute detox is available at the <a href="https://www.rehabs.com/listings/american-behavioral-health-systems-2822193640/" target="_blank">Chehalis</a> and Port Angeles locations. <strong>539 beds</strong> are available in the residential program. The crisis stabilization unit has <strong>20 beds</strong>. Electronic cigarettes, tampons, cars, and electronic devices are prohibited. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing, 11 alumni provided feedback to Rehabs.com about their experience at the Spokane Valley of American Behavioral Health System. Their feedback was <strong>mixed</strong>.</p> <p><strong>Several alumni felt the program successfully got to the root issues of their substance abuse.</strong> “This facility broke down my behaviors and helped me address them in a safe environment," alum Kyra wrote in a representative review. <strong>Alumni also provided positive feedback about the quality of staff</strong>. "They are very supportive and treat us all fairly and give us a lot of help with bad situations," wrote alum Candyce.</p> <p>Despite the positive comments, <strong>various weaknesses were mentioned as well</strong>. Alum T.M. indicated that the program lacked therapeutic support. “It should have been more about healing and less about educating," T.M. wrote. In addition, an anonymous alum wrote about not receiving their medications.</p> <blockquote> <p>Affordability: 4.3/5 stars<br /> Staff Experience and Training: 4.5/5 stars<br /> Holistic Offerings: 1.8/5 stars<br /> Family Participation: 2.7/5 stars<br /> Facility Cleanliness: 4.2/5 stars</p> </blockquote> <p>On Google, American Behavioral Health Systems has a <strong>2.5 out of five star rating</strong> from 49 reviews to date.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> While alumni noted that they were able to “learn new skills that will help me in my recovery” and several noted long-term sobriety after treatment, several reviewers provided negative feedback about management and “rude and unprofessional” staff.</p> <p>On its unofficial Facebook page, American Behavioral Health Systems has a <strong>three out of five star rating from 23 public reviews.</strong><small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Several reviewers gave negative feedback about the facility’s policy to hire “counselors that have current drug programs” and fights between patients.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>At the time of this writing, six loved ones provided feedback to Rehabs.com about their experience at the Spokane Valley of American Behavioral Health System to date. The feedback was <strong>negative</strong>.</p> <blockquote> <p>Family Participation: 1/5<br /> Facility Cleanliness: 2.75/5</p> </blockquote> <p><strong>Criticism from loved ones of alumni centered around a lack of treatment effectiveness.</strong> Reviewer Terri wrote to Rehabs.com: “Did not help my son wuth addiction at all. Did not teach coping skills at all or how to deal with relapse, just that you are bad if you relapse!” Another loved one, J.T., whose son attended the program gave a low rating and wrote: “He relapsed after just 55 days after finishing the program. It was not helpful.” </p> <p>Loved one C.P., whose spouse was a client, gave just two out of five stars for treatment effectiveness and wrote: “They treat the people in the facility like they are criminals and their ‘professional staff’ disregards the family members and makes no effort to include the family members to participate in their loved ones recovery…”</p> <p><strong>WHAT STAFF SAY</strong></p> <p>The <strong>three reviews from staff members of American Behavioral Health Systems were also mixed.</strong> One staffer, R.M., shared positive feedback in a Rehabs.com survey while two anonymous staffers disagreed. "The overall program is very good at meeting patients individual needs," R.M wrote in addition to recommending the program to others. However, an anonymous staffer rated their likeliness of recommending the program only two out of five and suggesting the facility is overly focused on money. </p> <p>On Indeed, American Behavioral Health Systems has an average rating of <strong>2.8 out of five stars from 75 reviews</strong> to date.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> Employees described an environment with little room for advancement, payroll problems, and feeling like “just a number.”</p> <p>On Glassdoor, the feedback is even worse, with the facility having an average rating of <strong>1.7 out of five stars from nine reviews</strong>.<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> Although some staff members noted how they enjoyed helping clients, employees provided negative feedback about the “Poor leadership” and communication, low staffing, and a “super filthy environment.”</p> <p><strong>FINANCING</strong></p> <p>Private pay and private health insurance are accepted and they work with the Department of Corrections and the Washington State Department of Social & Health Services. It is also one of the <a href="https://wwwdasis.samhsa.gov/webt/state_data/WA17.pdf" target="_blank">267 (67.4 percent) of treatment facilities in Washington</a> that accept Medicaid.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=American+Behavioral+Health+Systems+in+Spokane+Valley,+WA&rlz=1C1OPRA_enUS578US578&ei=Ii1GXOSYIsjq_AbIqoXIDQ&start=0&sa=N&ved=0ahUKEwjksdLx3P_fAhVINd8KHUhVAdk4FBDy0wMIaw&biw=1002&bih=1002#lrd=0x549e200eb6f34db3:0x10653fe3edfd69ea,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pages/American-Behavioral-Health-Systems/103337193067375" target="_blank">https://www.facebook.com/pages/American-Behavioral-Health-Systems/103337193067375</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.indeed.com/cmp/American-Behavioral-Health-Systems/reviews" target="_blank">https://www.indeed.com/cmp/American-Behavioral-Health-Systems/reviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.glassdoor.com/Reviews/American-Behavioral-Health-Systems-Reviews-E329828.htm" target="_blank">https://www.glassdoor.com/Reviews/American-Behavioral-Health-Systems-Reviews-E329828.htm</a> </small></p>
— Melanie Green · 2019-01-23 14:33:24 PST
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