Recovery Brands, LLC
📍 1175 Carondelet Drive, Richland, WA 99354
📞 5099439104 Full profile & reviews Claim this listing
<p><strong>ABOUT LOURDES COUNSELING CENTER</strong></p> <p>Located in Richland, Washington, Lourdes Counseling Center has both <strong>residential</strong> and <strong>outpatient</strong> programs for adults and adolescents struggling with substance use disorder, mental illness, and <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. It's also <a href="https://wwwdasis.samhsa.gov/webt/state_data/WA16.pdf" target="_blank">one of 20 non-hospital-based treatment facilities</a> in the state of Washington to offer <strong>medically monitored detox</strong> services.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>All clients receive an initial screening and assessment for referral to appropriate services. <strong>Short-term inpatient options</strong> include a 32-bed psychiatric program offering both voluntary and involuntary care, as well as a less intensive, 16-bed voluntary residential program called “Transitions." </p> <p><strong>Longer-term care</strong> is offered at the Cullum House, which is a 10-bed residential program that treats clients for up to <a href="https://www.recovery.org/topics/choosing-a-90-day-addiction-recovery-program/" target="_blank">90 days</a>. There are also 10 <strong>supported living homes</strong> that house up to 22 clients total for up to 12 months.</p> <p>Outpatient options include <strong>individual and group therapy</strong>, medication management, and case management services. <strong>Discharge planning</strong> is provided to ensure that clients are set up for <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare</a> once they complete treatment.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team includes <strong>board-certified psychiatrists</strong>, psychiatric nurse practitioners, and physician assistants, along with <strong>mental health professionals</strong> and counselors.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently no detailed information provided by the facility regarding its living arrangements and related offerings. However, the three individuals polled by Rehabs.com at the time of this writing each gave Lourdes a rating of four out of five stars for its cleanliness and upkeep, and three out of five stars for its accommodations and amenities.</p> <p><strong>WHAT ALUMNI SAY</strong> </p> <p>The one alumni surveyed by Rehabs.com at the time of this writing, an anonymous female between the ages of 26 and 39, gave Lourdes Counseling Center mostly negative feedback. She awarded the facility just one out of five stars for its staff's level of training and experience, and criticized the treatment team for its lack of compassion. "Many of those on the staff seemed to lack the character one should working in such a place; such as patience, kindness, and sympathy," she wrote.</p> <p>The alum also gave Lourdes low ratings of one out of five stars for its counseling options, its holistic offerings, its administrative and discharge procedures, and its treatment of co-occurring disorders. However, she did note that the "schedule of regular meetings was well facilitated."</p> <p>On secondary sites, Lourdes Counseling Center received mixed reviews. It earned average ratings of <strong>2.8 out of five stars</strong> based on 39 Google reviews<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> and <strong>two out of five stars</strong> based on eight Yelp reviews <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> (three of which were "unrecommended"). </p> <p>Complaints included a lack of individualized treatment, poor customer service, and difficulty scheduling appointments. "Worst counseling center !!! Receptionists are horrible and rude !" Diane told Google in a review representative of negative feedback. "I waited one month never got attended, they kept canceling my appointments."</p> <p>There were some positive comments, which mostly came from clients who had been using Lourdes' services for a long period of time, or who felt that its problems were a result of the state of mental health care in general. In a review representative of positive feedback, Kerrie told Yelp: "Considering the sheer volume of patients they are trying to service in an area of severe mental health treatment shortage I think they are pretty good...Lourdes can be a bit of a tricky place to navigate, but once you know how they work it's pretty simple."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong> </p> <p>The two loved ones polled by Rehabs.com to date gave Lourdes Counseling Center mostly negative feedback. Both complained about disorganization and understaffing, and awarded the facility just one or two out of five stars for its counseling options, its treatment of co-occurring disorders, its holistic offerings, and its administrative and discharge procedures. </p> <p>"It takes on more than it can handle by massing clients and not employing enough staff that are trained very well," one of the anonymous reviewers wrote. "The level of care the provide is minimal to the amount they could provide."</p> <p><strong>FINANCING</strong></p> <p>According to the facility's website, Lourdes offers <strong>some financial assistance</strong> to clients who qualify. The facility earned its highest ratings for its costs — the three individuals polled by Rehabs.com to date all gave the facility five out of five stars for its affordability.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small>: <a href="https://www.google.com/search?q=Lourdes+Counseling+Center+in+Richland%2C+WA&oq=Lourdes+Counseling+Center+in+Richland%2C+WA&aqs=chrome..69i57j69i59j0l4.164j0j7&sourceid=chrome&ie=UTF-8#lrd=0x54987ac5dc264c8d:0xfb330d6886f2740e,1,,," target="_blank">GoogleReviews</a><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small>: <a href="https://www.yelp.com/biz/lourdes-counseling-center-richland" target="_blank">https://www.yelp.com/biz/lourdes-counseling-center-richland</a></p>
— Susan Linney · 2018-11-26 10:25:56 PST
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