Recovery Brands, LLC
📍 10200 NE 132nd St., Kirkland, WA 98034
📞 4258212000 Full profile & reviews Claim this listing
Reviewers frequently praised the facility's experienced and caring staff, as well as its effectiveness in treating dual diagnosis and trauma, with some appreciating the evidence-based treatment model. However, many reviewers criticized the lack of individual counseling sessions, limited family involvement, and poor communication. Additional concerns were raised regarding the facility's cleanliness, food quality, and chaotic environment, with some describing the staff as rude.
AI-generated summary of 8 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT FAIRFAX BEHAVIORAL HEALTH</strong></p> <p>Founded in the 1930s, Fairfax Behavioral Health is a <strong>freestanding psychiatric hospital</strong> owned by Universal Health Services, one of the largest hospital management companies in the United States. Located in Kirkland, Wash., on a quiet, tree-lined residential street, the facility offers <strong>medical detox, short-term residential treatment, and outpatient care</strong> for adults and adolescents who are struggling with mental health disorders and dual diagnosis.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>The goal of treatment is to stabilize clients as rapidly as possible, so that they can return to daily functioning and life in the community. To do this, Fairfax Behavioral Health aims to address each client’s cognitive, social, physical, behavioral, and emotional needs. Clients are accepted after an <strong>initial, free assessment</strong>. Treatment typically lasts between <strong>seven and 10 days</strong>, according to the facility's website.</p> <p>The hospital offers <strong>three separate residential units</strong> for adults — an acute residential unit for clients struggling with severe mental health disorders, a general adult psychiatric unit for individuals needing stabilization for anxiety and other mood disorders, and the <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders unit</a>.</p> <p>The <strong>inpatient program for adolescents</strong> includes a psychiatric evaluation and medication management, as well as group therapy, psychoeducational groups, and experiential activities such as <strong>yoga, drama, music appreciation,</strong> and art therapy. Family members are strongly encouraged to participate in their loved one’s treatment, and staff can also reach out to clients’ schools, doctors, and outpatient therapists to coordinate a complete plan for care.</p> <p>The <strong>co-occurring disorders program</strong> treats the substance abuse and the mental health disorder concurrently, and consists of evaluation, <strong>psychiatric care, medication management,</strong> individual and group therapy, relapse prevention, and recreational therapy. Families are encouraged to visit residents and participate in family support groups.</p> <p><strong>Partial hospitalization programs (PHP)</strong> are offered to both adults and adolescents as either <a href="https://www.recovery.org/topics/extended-recovery-programs/" target="_blank">aftercare</a> or entry-level treatment. <strong>Clients attend 30 hours of treatment per week</strong>, and participate in evidence-based practices such as cognitive behavioral therapy (CBT) and dialectical behavior therapy (DBT).</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team includes a 24-hour nursing staff, along with psychiatrists, advanced registered psychiatric nurse practitioners, master’s-level mental health therapists, mental health technicians, and recreational therapists.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The <strong>157-bed facility</strong> has a fairly standard hospital environment. Bedrooms are shared and sharp objects are prohibited, as are shoelaces, belts, and any clothing with drawstrings or long ties.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Of the four alumni polled by Rehabs.com to date, <strong>two would strongly recommend treatment at this facility, one would not recommend it</strong>, and one remained neutral. The four reviewers gave the facility average ratings of 3.75 out of five stars, three stars, and 2.5 stars respectively for its exercise and leisure offerings, counseling options, and holistic offerings. In their comments, the <strong>reviewers repeatedly praised the staff but cited a lack of individual counseling as a weakness.</strong> “Staff very friendly and appear to be caring. Information sharing needs to be improved. Little if any one on one counseling,” one anonymous reviewer wrote in a representative review.</p> <p>At the time of this writing, <strong>secondary review sites yielded mixed feedback:</strong> the center had an average rating of 2.9 out of five stars based on 49 reviews on Google.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Though some reviewers described the center and its staff as very caring, <strong>others wrote of overmedication and being held at the facility against their will.</strong> “Patients who are voluntary are so drugged up that they aren't even aware of their release date or if they are ever getting out at all… The staff there is incompetent, rude, and condescending. You lose your sense of humanity if you spend too much time with them. The conditions are terrible,” Julia wrote in a representative review.</p> <p>A majority of <strong>low ratings also appear on Yelp</strong> to date where 38 ratings averaged 1.61 out of five stars.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Many reviewers reported negative experiences with this program, citing everything from <strong>poor living conditions and food to inappropriate staff</strong>. "This place is a by definition a trash can," wrote Kajia in a one-star review. "The conditions are hardly worth living in. Patients are neglected and treated poorly. Staff is very overworked."</p> <p>Also giving just one star, Alvin added, "The staff is great but the discharge planing is horrendous i could do a better job when came to places to stay they were clueless...when I was discharged...i had no where to go basically!"</p> <p>Offering more positive feedback, David wrote: "The staff are all experienced, professional and compassionate. The setting is safe and almost comfortable (not TOO comfortable, mind you, you definitely want to leave,) and the programs are incredibly insightful and helpful."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Of the four loved ones polled by Rehabs.com to date provided <strong>polarized reviews</strong>, with two loved ones recommending the facilty and the other two deriding it. The four reviewers gave the facility average ratings of 2.5 stars for its family participation, exercise/leisure offerings, and counseling options, and two stars for its holistic options. There was little overlap between the reviews: one reviewer described staff as caring, but another wrote: “They were very rude to us as family members visiting or in counseling sessions.” In isolated comments, one reviewer was impressed by the range of disorders the center was able to accommodate, but another wrote: “It has a funny smell.”</p> <p><strong>FINANCING</strong></p> <p>According to its website, Fairfax Behavioral Health accepts both HMO and PPO insurance policies, as well as <strong>Medicare (for adults only) and Medicaid (for adults and adolescents)</strong>.</p> <p>In December 2016, <a href="https://www.buzzfeed.com/rosalindadams/intake?utm_term=.efepwrxJ7D" target="_blank">Buzzfeed ran an expose</a> of Fairfax’s parent company Universal Health Systems, writing: “Lock them in. Bill their insurer. Kick them out. How scores of employees and patients say America’s largest psychiatric chain turns patients into profits.” The piece noted: “The company <a href="https://www.documentcloud.org/documents/3225243-BuzzFeed-Statement-3-4-16-Govt-Matters.html" target="_blank">has said</a> it strongly disputes the allegations of civil or criminal fraud and is cooperating with the investigation. It has not been charged with any wrongdoing.”</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/RhWLxP" target="_blank">https://goo.gl/RhWLxP</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/fairfax-hospital-kirkland" target="_blank">https://www.yelp.com/biz/fairfax-hospital-kirkland</a></small></p>
— Lizz Crozier · 2017-12-06 08:55:07 PST
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