Recovery Brands, LLC
📍 17750 Cali Drive, Houston, TX 77090
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<p><strong>ABOUT CYPRESS CREEK HOSPITAL</strong></p> <p>Cypress Creek Hospital, located in Houston, Texas, offers <strong>residential, partial hospitalization (PHP), and outpatient treatment to adolescents and adults seeking treatment for psychiatric care and treatment for substance abuse</strong>. The facility is open 24 hours per day, 7 days per week. Detox is not available.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>The facility’s treatment programs focus on a complete person method of care, where clients are treated in every aspect of their recovery. To be admitted, clients may contact the facility by phone for an admissions assessment at any hour of the day. Treatment is available for adolescents as young as thirteen years old, making it <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">one of the 115 (26.7 percent) of Texas facilities</a> to have programs for adolescents. </p> <p>Throughout treatment, clients receive <strong>individual, group, and family therapy</strong>. Cypress Creek Hospital’s adult offerings include an intensive care unit, a residential hospitalization program, and a specialized <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis</a> care unit. For adults who do not require overnight care, the facility offers day treatment through their partial hospitalization program (PHP) and evening treatment through an intensive outpatient program (IOP).</p> <p>The facility also offers electroconvulsive therapy and chemical dependency services. Medically-Assisted Treatment (MAT) is available so that clients can receive assistance medications to lessen withdrawal and other effects. <strong>Families are included</strong> in programming through counseling sessions and ongoing support groups.</p> <p>Treatment in the adolescent program involves <strong>individual, group, and family therapy, as well as addiction education and therapeutic recreation</strong>. Treatment tracks offered include residential inpatient care, day treatment, and chemical dependency care. Parents of adolescent clients are included in treatment through <strong>parent’s education classes and parent support group meetings</strong>. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team at Cypress Creek Hospital includes <strong>registered nurses, social workers, therapists, mental health technicians, and certified alcohol and drug abuse counselors</strong>. It is one of the <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">119 (27.6 percent) of Texas facilities</a> that are accredited by the Joint Commission. </p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Cypress Creek Hospital is an acute care facility that offers <strong>96 beds for adolescents and adult clients in a hospital-like setting</strong>. Photos on the Cypress Creek Hospital website show <strong>simple, dorm-like, shared rooms</strong>, a modern dining hall, sitting area, garden, gymnasium, and large lawn. Clients at this facility are not allowed the use of cell phones or other corded devices, including hair dryers. Residents are prohibited from bringing razors, glass, mirrors, wire, or metal to the facility, and female residents may not pack underwire bras.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Rehabs.com has not yet received any reviews from this facility’s alumni. On Google, the facility has an <strong>overall rating of 2.4 out of five stars based on 76 total reviews</strong> at the time of this writing. <small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> The reviews are divided, with many alumni stating they had bad experiences, but several others expressed that they were happy with their time at Cypress Creek Hospital. Reviewers expressed dissatisfaction with the treatment they or their loved ones received. Loved one P.I. wrote in a representative one-star review, “Would give zero stars if I could. My wife is currently in this terrible excuse for a hospital. The staff is rude. And the walls and cove base are filthy.” Alum G.E. did not agree with that viewpoint. He wrote in a representative five-star review, “I can't put into words how much you all have helped me the better person that I am today thank you thank you thank you and God bless you all.”</p> <p>On Yelp, four of five reviews were extremely negative. <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Reviewers describe an environment where money is put before patient care, “rude and hostile” intake staff, “unorganized” and “horrible” management, and billing issues.</p> <p>On Facebook, where the facility can manage its page, the facility has a 3.4 out of five star rating based on five reviews. <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> However, two of three of the written reviews are negative. Rosalia described it as the “most disorganized facility” while another alum wrote how “They lie to much.” </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>At the time of this writing, there has been one friend or family member of a client polled by Rehabs.com. The reviewer gave Cypress Creek Hospital four out of five stars or higher for its holistic offerings, family participation, affordability, and cleanliness, and indicated that he would recommend it to others. He indicated that a strength of the facility was the friendliness of the staff. When asked about weaknesses of the facility, he stated that staff “sometimes neglect people in need.” He also added that “The staff operations are not up to par, but they are getting better."</p> <p><strong>WHAT STAFF SAY</strong></p> <p>On Indeed, Cypress Creek Hospital has an average rating of <strong>3.3 out of five stars from 40 reviews</strong> to date.<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> While feedback about fellow staff members is positive, feedback about executive management and staff doctors is negative. One current employee wrote how “the hospital on a whole has fallen into decline.”</p> <p>On Glassdoor, the facility has a 2.4 out of five star rating from seven reviews. <small class="footnote"><a target="_blank" href="#footnote-5"><sup>[5]</sup></a></small> Like on Indeed, staff members indicate poor management and that it is a “revolving door” for new staff members that leave.</p> <p><strong>FINANCING</strong></p> <p>Cypress Creek Hospital <strong>accepts insurance</strong> including TRICARE, is one of the <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">77 facilities that accept Medicare</a>, and Medicaid. Clients are encouraged to contact the facility directly for additional information regarding the cost of treatment.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/1wwXNf" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/cypress-creek-hospital-houston" target="_blank">https://www.yelp.com/biz/cypress-creek-hospital-houston</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.facebook.com/pg/CYPRESSCREEKHOSPITAL/reviews/" target="_blank">https://www.facebook.com/pg/CYPRESSCREEKHOSPITAL/reviews/</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.indeed.com/cmp/Cypress-Creek-Hospital/reviews" target="_blank">https://www.indeed.com/cmp/Cypress-Creek-Hospital/reviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-5"><sup>[5]</sup></a> <a href="https://www.glassdoor.com/Reviews/Employee-Review-Cypress-Creek-Hospital-RVW12413938.htm" target="_blank">https://www.glassdoor.com/Reviews/Employee-Review-Cypress-Creek-Hospital-RVW12413938.htm</a></small></p>
— Melanie Green · 2018-12-18 14:40:16 PST
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