Recovery Brands, LLC
📍 2026 West University Drive, Denton, TX 76201
📞 9403208100 Full profile & reviews Claim this listing
Reviewers frequently praised the counseling, group therapy, and the facility's ability to involve and support family members. However, many criticized the quality of the food, and some reported issues with staff attentiveness, judgmental attitudes, and administrative errors regarding patient files and billing. While some found the admission process and insurance acceptance helpful, others noted limitations with visiting hours and post-discharge access for those without insurance.
AI-generated summary of 13 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT UNIVERSITY BEHAVIORAL HEALTH OF DENTON</strong></p> <p>The University Behavioral Health (UBH) of Denton, Texas, is a private, freestanding psychiatric hospital offering <strong>residential, partial hospitalization programs (PHP), outpatient services, and <a href="https://www.recovery.org/forums/categories/iop-outpatient-alcohol-treatment" target="_blank">intensive outpatient (IOP)</a></strong> to treat substance misuse, <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>, and other mental health issues. </p> <p>Founded in 2005, the facility treats <strong>children (under aged seven), adolescents (ages seven to 13), and adults</strong>. Additionally, UBH of Denton offers specialized women’s-only, military, and senior programs. The facility is one of <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">41 (9.5 percent)</a> of treatment facilities in Texas to offer <strong>medically-managed detox</strong>. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Upon admission, clients undergo a psychiatric and substance misuse assessment to determine an appropriate level of care. The facility also handles 24/7 crisis interventions. </p> <p>UBH Denton uses a combination of counseling and <strong>evidence-based</strong> treatment methods to addresses addiction behaviors. The adult, child, adolescent, and senior programs offer similar services with each tailored to a specific age group. The programs use <strong>individual and group counseling, medical detox if needed</strong>, and <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family support</a> counseling, along with <strong><a href="https://www.recovery.org/pro/articles/how-a-non-religious-journalist-makes-a-case-for-aa-in-2017/" target="_blank">12-step</a></strong> meetings. Additionally, clients can engage in therapeutic activities, and attend educational sessions on addiction and relapse prevention.</p> <p>UBH Denton treats a range of <strong>mental health conditions and co-occurring disorders</strong>, including depression, anxiety, compulsive disorders, mood disorders, schizophrenia, and issues related to sexual trauma. Along with counseling and education, the facility provides <strong>ongoing medication management</strong>. According to a <a href="https://wwwdasis.samhsa.gov/webt/state_data/TX17.pdf" target="_blank">2017 SAMHSA survey</a>, 53.8 percent of treatment facilities in Texas offer mental health services.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team at UBH Denton consists of psychiatrists, registered nurses, master’s-level counselors, recreational therapists, mental health technicians, child psychologists, and case managers. The counseling staff is specially trained in stress, co-occurring behavioral health disorders, and other gender and age-specific concerns. To date, the 10 individuals polled by Rehabs.com on the matter gave moderately positive opinions concerning the staff.</p> <blockquote> <p>Staff Experience and Training: 3.4/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>As a private, <strong>104-bed</strong> psychiatric hospital, UBH Denton offers a therapeutic, safe, and structured environment, with <strong>separate units for specialized groups</strong> and various ages. Clients are not allowed to have electronic devices, such as cell phones or iPods. Visitation hours are offered daily from 6:30 p.m. to 7:30 p.m. The nine individuals polled on the matter generally appreciated the quality of the facility.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 3.7/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Of eight alumni surveyed by Rehabs.com to date, <strong>half gave positive feedback, three neutral, and one negative feedback</strong>. Several alumni praised individual staff members and counseling options. One anonymous alum reported in a representative review: “The care shown by the professionals there was exemplary. My time spent at UBH was well spent.”</p> <p><strong>Food was frequently listed as a weakness</strong>, while the overall rating of holistic options were low. However, alumni gave moderately positive opinions concerning counseling options and the level of family participation.</p> <blockquote> <p>Family Participation: 3.6/5<br /> Counseling Options: 3.2/5<br /> Holistic Offerings: 2.2/5</p> </blockquote> <p><strong>Reviews on third-part sites were mostly negative</strong>, though most were not specific to any of the substance misuse treatment programs. On Google, the facility received an average of 2.2 out of five stars based on 79 to date.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> On Yelp, it received an average of 1.5 out of five stars based on 14 reviews, with most reviewers providing extremely negative feedback.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Twelve unrecommended reviews on Yelp were also mostly negative.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> Many reviewers on both sites were extremely <strong>critical of clinical staff members</strong> and treatment focus, though several disagreed. Echoing alumni surveyed by Rehabs.com, many individuals on both sites criticized the food.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Four loved ones surveyed by Rehabs.com to date expressed <strong>mixed opinions</strong>, though loved ones generally approved of the level of family participation and expressed a moderate likeliness to recommend the facility to others. The two categories on which the loved ones agreed were treatment effectiveness, which was rated positively, and holistic offerings, which were rated negatively. "It is one of the few choices we have in this area, and it was not the best and not the worst place," one parent wrote. </p> <blockquote> <p>Family Participation: 3.8/5<br /> Counseling Options: 3.5/5 <br /> Holistic Offerings: 1.7/5</p> </blockquote> <p><strong>WHAT STAFF SAY</strong></p> <p>The lone review from a staff member received by Rehabs.com to date was highly positive. The anonymous reviewer gave four- or five-star ratings to nearly every metric evaluated, including affordability, the staff's level of training and experience, treatment of co-occurring disorders, and exercise and leisure options. “Helps family and friends cope with their loved ones addiction,” they wrote. However, the staff member gave only two stars for holistic treatment options.</p> <p><strong>FINANCING</strong></p> <p>There is currently no information regarding costs provided on the facility's website. However, nine individuals surveyed by Rehabs.com to date gave mixed ratings of UBH Denton's overall cost. </p> <blockquote> <p>Affordability: 3.1/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/fTLuiG" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/ubh-denton-denton" target="_blank">https://www.yelp.com/biz/ubh-denton-denton</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.yelp.com/not_recommended_reviews/ubh-denton-denton" target="_blank">https://www.yelp.com/not<em>recommended</em>reviews/ubh-denton-denton</a></small></p>
— Kevin Schwartzbach · 2018-12-05 12:56:51 PST
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