Recovery Brands, LLC
📍 500 Hospital Drive, Madison, TN 37115
📞 8773421450 Full profile & reviews Claim this listing
Reviewers frequently praised the group counseling and educational programs, with some describing the staff as compassionate and the detox program as effective. However, many criticized the lack of one-on-one therapy and reported that staff could be unsympathetic, undereducated, or unavailable. Additional concerns were raised regarding poor food quality, inadequate accommodations including uncomfortable beds, and discrepancies between advertised and actual room conditions.
AI-generated summary of 8 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Setting | Hospital |
<p><strong>ABOUT TRISTAR SKYLINE MADISON CAMPUS</strong></p> <p>Located in Madison, Tenn., Tristar Skyline Madison Campus offers <strong>residential, intensive outpatient program, partial hospitalization, and detoxification</strong> treatment to people struggling with substance abuse or co-occurring disorders.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to the facility's website, treatment at Tristar Skyline Madison Campus is designed to help individuals learn coping mechanisms, manage symptoms, and promote healthy living along with relapse prevention skills. </p> <p>The first step of treatment is usually a <strong>comprehensive assessment, which is used to create a personalized treatment plan.</strong> Both outpatient tracks <strong>require daily programming</strong>. The IOP program offers morning and afternoon sessions for three hours at a time while the PHP program runs for about six hours each day. </p> <p>The center's treatment model includes <strong>assessments, individual therapy, group therapy, psychiatric evaluations,</strong> family therapy, and <a href="http://www.recovery.org/topics/extended-recovery-programs/" target="_blank">continuing care planning</a>. Treatment for <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occuring mental health disorders</a> are available as well.</p> <p>An <strong>adolescent residential program</strong> is available for teens aged 13 to 17. Family involvement is a key part of the adolescent program, because the center's <strong>specialists work with families to achieve the same goal</strong>. The center provides academic education to children and teens on this track. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Tristar Skyline Madison Campus staffs nine psychiatrists, according to its website. The treatment team includes board certified child and adolescent psychiatrists, licensed therapists, registered nurses, and other professionals.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>According to the facility's website, the adolescent track at the Mental Health Center in Madison has "<strong>21 private rooms</strong> that are designed to provide a calm, safe environment with <strong>beautiful views of the Nashville skyline.</strong>"</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The six alumni surveyed by Rehabs.com at the time of this writing provided <strong>mixed reviews</strong>. Alumni reported <strong>low ratings for holistic offerings</strong> and complained about the staff, but <strong>praised the counseling options</strong>. “Other than the food this facility has excellent counciling as well as rehab programs to help you with your addiction. They are compassionate and kind. It's a good program,” one alum wrote. “If you're looking for a 14 day (or less) detox/rehab to simply satisfy the courts or obtain certificate, then this is it. If you want some real help, go elsewhere,” another alum wrote. </p> <p>Additional ratings found elsewhere online to date were just as mixed. The 26 reviewers who left ratings on Google at the time of this writing provided an <strong>average 2.3 out of five stars.</strong><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> "They are incredibly rude to patients and "professionals" making fun of patients is not a good thing. I experienced a disgusting room," Hope wrote on Google in a representative review</p> <p>Additionally, there were <strong>31 ratings on the facility's unofficial Facebook page that averaged 3.9 out of five stars</strong>.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> While the reviews leaned positive, feedback was sharply polarized, with many reviewers lodging serious accusations against the facility. Others referred to is as a hospice and warned against sending loved ones there. More positive reviews praised the respectful attitudes of the facility. </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The two loved ones questioned by Rehabs.com at the time of this writing provided mostly positive reviews. One loved one mentioned that the availability was a strength of the facility and responded “its a start but not the end.” Another noted that it was a “good facility.” </p> <p><strong>FINANCING</strong></p> <p>The center's website indicates that Tristar Skyline Madison accepts Blue Cross, Blue Shield, Cigna Behavioral Health, United Healthcare, Aetna, among other plans.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/CV6o8x" target="_blank">https://goo.gl/CV6o8x</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pages/Skyline-Madison-Campus/111568115548296" target="_blank">https://www.facebook.com/pages/Skyline-Madison-Campus/111568115548296</a></small></p>
— Lizz Crozier · 2018-02-07 07:52:45 PST
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