Recovery Brands, LLC
📍 199 S. Herlong Avenue, Rock Hill, SC 29732
📞 8033241800 Full profile & reviews Claim this listing
Reviewers frequently praised the compassionate and approachable nature of the counseling staff, often crediting them with providing hope and essential tools for recovery. Many patients valued the variety of programs and the positive, encouraging environment. However, some criticism was directed at the facility's aging infrastructure, perceived high costs for the uninsured, and issues with insurance acceptance.
AI-generated summary of 25 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Substance Abuse Treatment, Detox Services |
| Program types | Residential Treatment, Intensive Outpatient, Outpatient Services |
| Services | Intensive Outpatient Services, Residential Treatment, Behavioral Disorder Treatment, Dual-Diagnosis Treatment, Detox Services, Outpatient Services |
| Setting | Private/Secluded, Residential Neighborhood |
| Gender | Exceptionally LGBT Friendly, Women Only, Men Only |
| Age ranges | Adult Age, Senior/Elderly, Teen/Adolescent |
| Insurance accepted | Private Insurance, Blue Cross and Blue Shield, UnitedHealthcare, Public Insurance, Medicaid |
| Financing | Available |
<p><strong>ABOUT KEYSTONE SUBSTANCE ABUSE SERVICES</strong></p> <p>Located in Rock Hill, S.C., Keystone Substance Abuse Services is a nonprofit organization that offers a full continuum of care options for <strong>adult men and women struggling with addiction and</strong> <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank"><strong>co-occurring disorders</strong></a>. These include intervention, day treatment for women, gender-specific treatment for both men and women, intensive outpatient (IOP) programming for youth., as well as on-site medical detox.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Upon admission, clients go through <strong>biopsychosocial and nursing assessments</strong> to develop an individual plan of care (IPOC). Priority space is reserved for pregnant women, IV drug users, and HIV-positive individuals.</p> <p>There are <strong>two inpatient options</strong> available: a detox unit and a residential program for pregnant women. Though length of stay depends on the substance and clinical need, clients in either medical or social level detox receive <strong>24-hour staff supervision</strong>. The residential program for pregnant women provides <strong>prenatal care</strong>, and the facility’s website notes that over 100 drug-free babies have been born since the program’s inception in 1998.</p> <p><strong>Outpatient options at Keystone are extensive</strong>. There is a DUI program, an IOP for individuals with co-occurring disorders called Compass, gender-specific and co-ed IOPs, general outpatient programs, treatment services for gambling addiction, and an <strong>IOP for teens between the ages of 12 to 17</strong>, which is typically completed in 15 to 18 weeks. Adult IOPs generally last 16 to 20 weeks.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The facility’s treatment director is a master’s level addiction counselor who also has training in educational counseling psychology. There are <strong>three physicians</strong> on staff, one of whom is a board-certified addictionologist, as well as a 24-hour nursing staff. Keystone maintains a <strong>staff-to-client ratio of 1:12</strong>.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Keystone is a <strong>14-bed facility</strong>. Special dietary requests can be met upon request.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Alumni reviews were mixed. Of the <strong>17 former clients polled by Rehabs.com to date, 13 shared mostly positive feedback</strong> while four did not. Collectively, satisfied alumni described the staff as compassionate, encouraging, and readily available. Two alumni, Jennifer and S.H., credited Keystone with saving their lives. “I feel like I owe my life to Keystone. I was a resident at the facility for 3 months....Keystone gave me tools to deal with life on life terms,” wrote S.H. in a representative statement. “Keystone provided me the tools needed to live a life of sobriety,” added R.D.T.</p> <p>Critiques from the disgruntled included ineffective treatment, high costs, and misleading information on insurance coverage. “I was highly disappointed with the effectiveness of the youth program,” S.J. told Rehabs.com. “It is based solely on time, not on progress.”</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p><strong>Three of the four loved ones surveyed by Rehabs.com to date also shared positive feedback</strong>. While B.W.J. found the women’s program “exceptional,” others told of a caring and respectful staff. C.T., much in contrast, reported encountering a staff member who was “very judgmental and had ‘poor’ people skills.”</p> <p><strong>WHAT STAFF SAY</strong></p> <p>In their surveys for Rehabs.com, <strong>two of the facility’s employees described their colleagues as compassionate, caring, and well-trained individuals</strong>. Yet they also noted an inability to serve more to people (“due to regulations”) and a need for some physical repairs and updates.</p> <p><strong>FINANCING</strong></p> <p>Fees start at <strong>$99 a day for IOP care</strong> and <strong>$500 for medical detox</strong>. A 20% discount is offered for clients who pay in advance. Keystone also accepts private insurance and Medicaid.</p>
— Jordon Kosoffsky · 2018-01-05 14:50:08 PST
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