Recovery Brands, LLC
📍 601 Roxbury Road, Shippensburg, PA 17257
📞 8006484673 Full profile & reviews Claim this listing
Reviewers frequently praised the facility for saving their lives and providing effective counseling that led to long-term sobriety. However, many others criticized the facility for being filthy, having rude and inconsistent staff, and providing inadequate medical care and supervision. Some reviewers also described the environment as prison-like, citing strict rules, limited communication with family, and safety concerns.
AI-generated summary of 39 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Detox Services, Substance Abuse Treatment |
| Program types | Inpatient, Residential Treatment |
| Services | Detox Services, Dual-Diagnosis Treatment, Residential Treatment |
| Setting | Hospital |
| Gender | None |
| Age ranges | Adult Age |
| Insurance accepted | Private Insurance |
| Financing | Available |
<p><strong>ABOUT ROXBURY TREATMENT CENTER</strong></p> <p>Located in the south-central Pennsylvania town of Shippensburg, Roxbury Treatment Center specializes in treatment for substance use, psychiatric disorders, and co-occurring disorders. It is one of just <a href="https://wwwdasis.samhsa.gov/webt/state_data/PA16.pdf" target="_blank">43 (8.1 percent) substance abuse treatment centers in the state where inpatient detox and short-term rehabilitation services are available for adults</a>. An <strong><a href="https://www.recovery.org/pro/articles/is-my-child-just-experimenting/" target="_blank">inpatient adolescent psychiatric program</a></strong>, an offering at only <a href="https://wwwdasis.samhsa.gov/webt/state_data/PA16.pdf" target="_blank">123 (23.3 percent) Pennsylvania facilities</a>, is offered here, in addition to two levels of outpatient care for both youth and adults. </p> <p>The treatment center prioritizes individualized treatment for families and for clients struggling with addiction. Particular mention is made on the facility’s website of the honor of treating former and current <strong>military members</strong> and a dedicated treatment track is offered.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Admission to inpatient treatment is available 24/7 and begins with an evaluation of symptom and treatment histories and current circumstances. Clients may begin treatment with <strong>medically supervised detoxification</strong> or enter residential rehabilitation directly. A typical drug or alcohol rehab stay at Roxbury is 14 to 28 days and treatment is group-based.</p> <p>Structured treatment programs also incorporate individual counseling, education, an introduction to 12-step concepts, medication management, psychiatric evaluation, <strong>music and art therapies</strong>, and extensive discharge planning with referrals for ongoing care.</p> <p>The <strong>adolescent inpatient treatment program for youth ages 13 to 17</strong> follows a similar structure that emphasizes individualized treatment plans and the incorporation of individual, group, and family counseling sessions along with recreational and relaxation therapies. As of 2016, <a href="https://www.samhsa.gov/data/sites/default/files/NSDUHsaePercents2016/NSDUHsaePercents2016.pdf" target="_blank">12.33 percent of adolescents ages 12 to 17 in Pennsylvania exhibited a major depressive episode that year</a>.</p> <p>Outpatient treatment programs are individualized for clients and typically last eight to 12 weeks, with once-a-week group sessions. The more intensive track lasts six weeks, with group therapy meetings three days a week. <strong>Random drug screenings are conducted during outpatient programs</strong>. All levels of care integrate <a href="http://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring treatment</a> for clients who have received a dual diagnosis.</p> <p>Special <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family education sessions,</a> which are separate from visitation with rehab residents, are offered monthly.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment staff includes a board certified psychiatrist and mental health nurse, social workers, and master’s level therapists. In the state of Pennsylvania, <a href="https://www.samhsa.gov/data/sites/default/files/report_3059/ShortReport-3059.pdf" target="_blank">98.7 percent of substance abuse treatment centers have higher education requirements for staff</a>. Additionally, the 12 Rehabs.com survey respondents at the time of this writing felt satisfied with the level of care.</p> <blockquote> <p>Facility staff are experienced and well-trained: 4/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Photographs on the facility’s website present a somewhat clinical indoor environment with <strong>simple furnishings</strong> and hospital-style nursing stations. However, many spaces, including the cafeteria, have bright windows and the building grounds provide several inviting-looking <strong>areas for reflection, conversation, and physical activity</strong>. A gazebo and benches occupy one courtyard, and both basketball and volleyball courts are on-site. The facility also has an indoor gym. Accommodations were rated highly amongst the 12 Rehabs.com survey respondents to date.</p> <blockquote> <p>The facility is clean and well maintained: 4.2/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Alumni reviews submitted to Rehabs.com at the time of this writing were largely positive, and many individuals, including the six directly polled in this category, indicated that <strong>they would recommend this facility to others.</strong></p> <blockquote> <p>I would recommend this facility to a friend or family member who was considering treatment: 3.5/5 </p> </blockquote> <p>One former client who would not recommend this center gave favorable ratings for treatment effectiveness and staff qualifications, but wrote that “the place was filthy.” Another alum who noted that he would not recommend the facility did not cite a specific reason, but gave low, one-star ratings to holistic offerings and the level of family participation. In fact, these categories did not yield favorable results amongst the six alumni polled, either.</p> <blockquote> <p>The facility has high quality holistic offerings: 2/5 stars</p> <p>Family/loved ones are able to participate in treatment through facility programming: 3.2/5</p> </blockquote> <p>Still, those who would recommend this facility left glowing commentary regarding their experiences. Alum S.G., upon noting that he has continued to maintain a positive relationship with his counselors post-treatment, exclaimed, "I've already recommended it to several... clean, structured and zero tolerance to error." Others listed "Staff experience," the "Good counselors," and "Alot of groups to keep you busy" as facility highlights. Indeed, counseling options did receive above-average ratings from the six alumni polled on this metric.</p> <blockquote> <p>There are many counseling options to choose from depending on the client's preference: 3.5/5 stars</p> </blockquote> <p>Reviews on secondary sites revealed <strong>extremely mixed feedback,</strong> such as on Google, where 28 users generated a 2.7-star average to date.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Negative comments referred to the staff as "lazy" and noted that counselors were unable to maintain authority. Positive comments, contrastingly, called the staff "kind" and "helpful." Citehealth yielded similarly opposite opinions from three individuals who provided three out of five stars, on average.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> "The staff really cared about me and my personal situation. I was able to treat both my alcohol issues and depression issues here," one satisfied user wrote, while another felt "the over all medical care part is almost nonexistent."</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Family members and friends at the time of this writing also provided mostly favorable feedback to Rehabs.com, and six surveyed loved ones indicated that they would recommend this facility.</p> <blockquote> <p>I would recommend this facility to a friend or family member who was considering treatment: 4.3/5 </p> </blockquote> <p>While two reviewers complained about the reception staff and two others commented on short-staffing, another loved one described intake procedures as “quick” and wrote that it “was easy to get treatment.” Many respondents commented <strong>favorably upon the counseling staff in particular</strong>, one writing, "good Dr's on staff" and another noting, "good councelling." </p> <p><strong>Opportunities for family participation</strong> received mixed feedback, with one friend of a former client critiquing, "I was left out of the loop as to treatment progress because I wasn't a blood relation," and another loved one citing "Far away and limited access" as a facility weakness. Despite these written comments, the six loved ones polled in this category awarded a high rating.</p> <blockquote> <p>Family/loved ones are able to participate in treatment through facility programming: 3.8/5</p> </blockquote> <p><strong>WHAT STAFF SAY</strong></p> <p>At the time of this writing, the sole staff member polled by Rehabs.com indicated a strong belief in the value of the facility and identified individual counseling as a strength, while also suggesting that more should be available.</p> <p>Feedback from employees on secondary sites similarly noted the value of the treatment center. Three Glassdoor users gave an average 2.5-star rating, noting the high client-to-staff ratio.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> On Indeed, where the average rating was three stars, 17 reviewers shared mixed commentary about enjoying their coworkers and the nature of their work, but not always feeling appreciated by management.<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small></p> <p><strong>FINANCING</strong></p> <p>Roxbury Treatment Center accepts self-pay, most commercial insurance plans, <strong>TRICARE, and Pennsylvania Managed Care</strong>. Additionally, financing is available through a partnership with M-Lend Financial. The 12 individuals polled by Rehabs.com to date felt the center was affordable.</p> <blockquote> <p>Treatment is affordable and/or payment plans, scholarships, or financial assistance are available: 4.1/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/maps/place/Roxbury+Treatment+Center/@40.0559272,-77.5392937,17z/data=!3m1!4b1!4m7!3m6!1s0x0:0xca9cde3fa1e87e56!8m2!3d40.0559272!4d-77.537105!9m1!1b1" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="http://citehealth.com/rehab-centers/pennsylvania/cities/shippensburg-borough-in-cumberland-county/roxbury-treatment-center" target="_blank">http://citehealth.com/rehab-centers/pennsylvania/cities/shippensburg-borough-in-cumberland-county/roxbury-treatment-center</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.glassdoor.com/Overview/Working-at-Roxbury-Treatment-Center-EI_IE1086591.11,35.htm" target="_blank">https://www.glassdoor.com/Overview/Working-at-Roxbury-Treatment-Center-EI_IE1086591.11,35.htm</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.indeed.com/cmp/Roxbury-Treatment-Center/reviews" target="_blank">https://www.indeed.com/cmp/Roxbury-Treatment-Center/reviews</a></small></p>
— Samantha Harper · 2018-04-24 09:02:56 PDT
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