Recovery Brands, LLC
📍 475 Spring Lane, Philadelphia, PA 19128
📞 8007363739 Full profile & reviews Claim this listing
Reviewers frequently praised the experienced staff, quality of group therapy, and the specific programming for eating disorders. However, many criticized the high cost and difficulties with insurance coverage, which sometimes led to shortened treatment stays. Some reviewers also mentioned concerns regarding staff attentiveness, high staff turnover, and a need for more individual therapy.
AI-generated summary of 8 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT THE RENFREW CENTER</strong></p> <p>Located in Philadelphia, Pa., The Renfrew Center provides <strong>residential treatment for adolescent and adult women struggling with eating disorders</strong>. The facility opened its doors in 1985 and now consists of 18 locations throughout the United States. The facility is one of the <a href="https://www.samhsa.gov/data/sites/default/files/2016_NSSATS.pdf" target="_blank">45.4% of U.S. facilities</a> that provides specialized treatment for women.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to the facility's website, The Renfrew Center operates under the belief that eating disorders have "biological, genetic, psychological, social and developmental roots." As such, treatment aims to address each of these areas through a *<em>holistic focus</em>. </p> <p>Programming is largely evidence-based and uses the <strong>Unified Treatment Model for Eating Disorders</strong>. Treatment may include mindfulness training, motivation enhancement, <strong>experiential therapy</strong>, psychoeducation, and cognitive appraisal-reappraisal skills. In addition, clients learn about <strong>proper nutrition, interoceptive tolerance, and an improved body image</strong>. The facility also offers specialized program tracts to focus on the needs of various groups, such as religious clients, teens, and diabetics.</p> <p>After a client completes the <strong>residential program</strong>, the individual may be encouraged to transition to less-intensive levels of treatment. The Renfrew Center also offers partial hospitalization programs (PHP), intensive outpatient programs (IOP), and <strong>outpatient therapy</strong> through its other locations. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team at The Renfrew Center consists of physicians, a nutritionist, and other behavioral health professionals. Some of the staff are eating disorder researchers. The team of physicians are board-certified and have extensive experience working with clients struggling with eating disorders. The five alumni polled on the matter by Rehabs.com to date generally appreciated the aptitude of staff.</p> <blockquote> <p>Staff Experience and Training: 3.6/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Clients live in <strong>fully furnished, shared bedrooms</strong> with one other client. Women eat together and enjoy communal living spaces, including an outdoor walking trail. The five alumni polled on the matter praised the facility's cleanliness.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 4.2/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing, six alumni have submitted feedback for The Renfrew Center, which was <strong>mixed skewed to the positive</strong>. Most alumni were satisfied with the amount of family participation and offered moderately positive ratings for the facility's counseling options and its holistic offerings.</p> <blockquote> <p>Family Participation: 4/5 <br /> Counseling Options: 3.6/5<br /> Holistic Offerings: 3.2/5 </p> </blockquote> <p>Alumni were divided on the quality of the staff. Many alumni claimed that there weren't enough staff members. Alum E.M. wrote "Not enough staff," and another anonymous alum wrote that the "Staff was not always attentive or helpful." However, other alumni described staff as "experienced", "friendly," "qualified", and "smart."</p> <p>On Google, the facility earned <strong>2.7 out of five stars</strong> from 10 reviews to date.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> The reviews were divided. Many praised the staff, such as alum A.W. who wrote: "The staff was very supportive along my journey." However, others didn't feel the program was effective. "If you are looking to get more out of a treatment center than just food and round-table 'small-chat', look elsewhere," another alum wrote.</p> <p>On Yelp, the feedback from 10 reviews at the time of this writing is largely negative.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Alumni indicated that the facility was “understaffed and overcrowded” and that treatment there “did more damage than good.” The three positive reviews all came from loved ones who claimed that the facility saved their loved one’s life, including K.C. who wrote that the “professionals at this center really care.”<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>At the time of this writing, Rehabs.com has received feedback about The Renfrew Center from two loved ones. The feedback with positive. Specifically, loved ones gave five stars for the level of staff support, cleanliness, and meals and nutrition. Both gave the level of family involvement four-star ratings. "Well staffed, highly Rated," a loved one wrote. </p> <p><strong>WHAT STAFF SAY</strong></p> <p>On Glassdoor, The Renfrew Center received an average of <strong>2.9 out of five stars</strong> from 61 reviews.<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> Several staff members claimed that it is a good place to work for “new psych students out of school” in order to gain experience. However, some staff members felt undervalued by upper management.</p> <p><strong>FINANCING</strong></p> <p>The Renfrew Center <strong>accepts most health insurance and managed care plans</strong>. If a client's health insurance company lists the facility as an out-of-network provider, the facility will petition the insurance company to extend benefits for coverage. Other financial arrangements are available for self-pay clients. The four alumni polled about the program’s affordability felt dissatisfied with the facility's cost.</p> <blockquote> <p>Affordability: 2/5</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=The+Renfrew+Center+in+Philadelphia,+PA&rlz=1C1OPRA_enUS578US578&ei=9VkMW67EJc7yzgLj1oDABw&start=0&sa=N&biw=1517&bih=735#lrd=0x89c6becc98caeb89:0x2b23ee7784b03997,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/the-renfrew-center-of-philadelphia-philadelphia" target="_blank">https://www.yelp.com/biz/the-renfrew-center-of-philadelphia-philadelphia</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.yelp.com/not_recommended_reviews/the-renfrew-center-of-philadelphia-philadelphia" target="_blank">https://www.yelp.com/not<em>recommended</em>reviews/the-renfrew-center-of-philadelphia-philadelphia</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.glassdoor.com/Reviews/The-Renfrew-Center-Reviews-E676483.htm?filter.defaultEmploymentStatuses=false&filter.defaultLocation=false" target="_blank">https://www.glassdoor.com/Reviews/The-Renfrew-Center-Reviews-E676483.htm?filter.defaultEmploymentStatuses=false&filter.defaultLocation=false</a></small></p>
— Melanie Green · 2018-06-20 17:32:19 PDT
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