Recovery Brands, LLC
📍 2560 W. 12th Street, Erie, PA 16505
📞 8144562014 Full profile & reviews Claim this listing
Reviewers frequently praised the professional and supportive nature of the staff, including doctors, nurses, and counselors, noting their ability to listen and provide helpful advice. While the therapy and medication management were generally seen as strengths, some individuals cited difficulties with getting prescriptions filled and encounters with disrespectful staff as weaknesses. The facility's 24-hour counseling and acceptance of various insurance plans were also highlighted as positive aspects.
AI-generated summary of 9 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT SAFE HARBOR BEHAVIORAL HEALTH</strong></p> <p>Safe Harbor Behavioral Health (SHBH) provides a continuum of care in Erie, Pa. and among the <a href="https://wwwdasis.samhsa.gov/webt/state_data/PA17.pdf" target="_blank">22.3 percent</a> of 502 facilities in Pennsylvania to offer services tailored specifically for adolescents. <strong>Addiction medicine treatment for adults and teens</strong> struggling with substance use and co-occurring mental health disorders is <strong>outpatient-based</strong>, while a short-term crisis residential unit addresses primary psychiatric conditions. </p> <p>“Warm” and hotline services and in-school adolescent therapy are also available. SHBH is part of the UPMC Hamot system through which more intensive inpatient services, including detox, are provided at <a href="https://www.rehabs.com/listings/upmc-western-psychiatric-institute-clinic-2969879743/" target="_blank">Western Psychiatric Institute & Clinic</a> in Pittsburgh.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Walk-in appointments are available every day at the main outpatient location of Safe Harbor Behavioral Health. Therapists work with clients to develop <strong>individualized treatment plans designed to support whole-person wellness</strong>, according to the facility’s website.</p> <p>Both standard and intensive outpatient programs (IOP) are offered. Addiction treatment <strong>is evidence-based and incorporates some 12-step concepts</strong>. Clients can expect to participate in cognitive behavioral therapy (CBT), with <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">dual diagnosis treatment</a> as needed. Programming helps individuals to develop coping and healthy life skills, and to create relapse prevention plans.</p> <p>Adults may also be admitted voluntarily at the <strong>eight-bed SHBH Crisis Residential Unit</strong>, which provides 24-hour nursing care and daily individual and group counseling, medication management, and peer support. Residents stay up to five days.</p> <p>Adolescent services emphasize family involvement and <a href="https://www.recovery.org/topics/family-therapy-substance-abuse/" target="_blank">solution-focused therapy</a> in a short-term IOP. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>According to the Safe Harbor Behavioral Health at UPMC website, the facility employs psychiatrists, nurses, social workers, master’s-level therapists, and <strong>certified peer recovery specialists</strong>, who provide mentoring that is available at <a href="https://wwwdasis.samhsa.gov/webt/state_data/PA17.pdf" target="_blank">56 percent</a> of Pennsylvania facilities.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Feedback for Safe Harbor Behavioral Health at the time of this writing revealed several <strong>significantly positive trends</strong> related to staff and efficiency. Praise was directed especially towards the doctors and counselors. They were described as “knowledgeable,” “professional,” and "hardworking," with <strong>an emphasis on listening well</strong>. Positive ratings also aligned with the facility’s area of specialization. Reviews from eight alumni polled by Rehabs.com to date were uniformly positive.</p> <blockquote> <p>Staff Experience and Training: 5/5<br /> Likelihood to Recommend: 4.6/5</p> </blockquote> <p>Alumni polled by Rehabs.com also offered positive feedback on a couple of areas in contrast with repeated criticisms on other third-party review sites, specifically for administrative effectiveness and facility cleanliness.</p> <blockquote> <p>Facility Cleanliness: 4.9/5<br /> Admission and Discharge Procedures: 4.6/5</p> </blockquote> <p>The two critical comments cited lack of respect and “getting your meds filled” as weaknesses. These were both top areas of concern cited in reviews across three other secondary sources. On Google, 49 individuals contributed to an average rating of 2.5 out of five stars for SHBH, an average 3.2 out of five stars on Facebook was based on the opinion of 48 people, and Yelp had two one-star reviews.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small></p> <p>Among the trends were reviews highlighting <strong>the quality of therapy in contrast with doctor-provided services</strong>, problems with medication subscription, and poor follow-up. In a representative review, alum J.S. wrote on Facebook: “Therapists are great but if you call for medication refills or questions you will wait 2+ weeks for someone to call back.” <strong>Wait times for appointments were the most common complaint</strong>, as reflected in a Google review, which reported that it “takes up to 8 weeks to get an appointment even with an established patient.”</p> <p>Positive comments disagreed with some of these trends, while mostly emphasizing the helpfulness of counseling received. </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The sole loved one polled by Rehabs.com agreed with positive alumni reviews, awarding five stars each for staff training and experience, admissions and discharge procedures, and family participation. On third-party sites, the few reviews by family members followed critical alumni trends regarding scheduling difficulties.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Feedback on Indeed from 10 former and current employees for SHBH in Erie was highly favorable, indicated by a 4.3 out of five-star average rating. Reviewers described a “warm” and “cooperative” work environment along with “knowledgeable” co-workers and “enjoyable” work with clients.<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small></p> <p><strong>FINANCING</strong></p> <p>The Safe Harbor Behavioral Health website lists more than 20 health insurance plans the facility works with, including Pennsylvania Medicaid and TRICARE. In Pennsylvania, the facility is among the <a href="https://wwwdasis.samhsa.gov/webt/state_data/PA17.pdf" target="_blank">18.3 percent of facilities</a> to accept federal military insurance. </p> <p><strong>CONCLUSION</strong></p> <p>Per the UPMC Hamot facility’s <a href="https://www.upmc.com/-/media/upmc/locations/hospitals/hamot/services/behavioral-health-services/documents/annual-report-2018-safe-harbor.pdf?la=en&hash=3F200B384FF5913B176EBCAA846EA48BA4147E57" target="_blank">2017-2018 annual report</a>, Safe Harbor Behavioral Health opened both a <a href="https://www.recovery.org/topics/medication-assisted-treatment/" target="_blank">medication-assisted treatment program</a> for opioid addiction and a Women’s Recovery Center in 2018. The women’s program offers mobile case management, counseling, and medication-assisted treatment specifically for women who are pregnant or have children.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=safe+harbor+behavioral+health+erie+pa&rlz=1C1CHBF_enUS725US725&oq=safe+harbor+behavioral+health+&aqs=chrome.3.69i57j69i60l2j0j69i60j0.7034j1j7&sourceid=chrome&ie=UTF-8#lrd=0x88327fde42a57cf1:0x4d9c4459f40b616a,1,,," target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pages/Safe-Harbor-Behavioral-Health/103337783067366" target="_blank">https://www.facebook.com/pages/Safe-Harbor-Behavioral-Health/103337783067366</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.yelp.com/biz/safe-harbor-behavioral-health-erie" target="_blank">https://www.yelp.com/biz/safe-harbor-behavioral-health-erie</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.indeed.com/cmp/Safe-Harbor-Behavioral-Health/reviews" target="_blank">https://www.indeed.com/cmp/Safe-Harbor-Behavioral-Health/reviews</a></small></p>
— Rini Cobbey · 2019-01-15 13:10:41 PST
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