Recovery Brands, LLC
📍 7825 Ballantyne Commons Parkway, Charlotte, NC 28277
📞 7044460391 Full profile & reviews Claim this listing
<p><strong>ABOUT CAROLINAS HEALTHCARE SYSTEM: BEHAVIORAL HEALTH CENTER - HORIZONS</strong></p> <p>Carolinas HealthCare System is a <strong>nonprofit healthcare organization</strong> that operates more than 900 locations in the southeastern United States. At Horizons, one of several locations in Charlotte, N.C., the nonprofit offers <strong>outpatient substance abuse treatment for adults</strong>.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>The Horizons program at 7825 Ballantyne Commons Parkway in Charlotte provides outpatient substance abuse treatment for adults. Programming may be based on <strong>12-step recovery principles</strong> and incorporate a variety of therapeutic modalities, teaching outpatients relapse prevention and other skills essential to recovery. Program graduates have access to aftercare, which consists of <strong>ongoing education, family support, and recovery meetings</strong>.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>According to the center’s website, treatment is provided by a team of physicians, nurses, psychiatrists, and therapists.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The sole alum to have completed a survey with Rehabs.com to date referred to the program as a “Great place that helped me immensely.”</p> <p><strong>Ratings submitted on secondary sources are generally low</strong>. Collectively, 46 Google reviewers to date awarded the nonprofit an average rating of 1.9 out of five stars.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Of the many complaints listed was <strong>long waiting times</strong> during the admissions process. “I sat there for 14 hours before getting seen by the doctor,” wrote Joseph in a representative statement. “This is the most disorganized facility that I have ever seen.”</p> <p>Other alumni described the staff as rude and unprofessional while some felt the accommodations were subpar. “Whilst I was there there was no beds available patients were sleeping in mats on the floor,” Gary wrote.</p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The five loved ones surveyed by Rehabs.com to date shared <strong>more favorable views on the facility and its programs</strong>. Collectively, when asked how strongly they’d recommend the facility to others, loved ones shared an average rating of 4.2 out of five stars. “I have visited patients there and they have never said anything negative about [this facility],” an anonymous reviewer wrote.</p> <p>Loved ones also gave high marks for the program’s exercise and leisure options, the level of cleanliness, and the staff’s level of training and experience, which received respective ratings of 4.6, 4.6, and 4.4 stars. “Everyone is well trained and work extremely hard to make sure your stay is successful,” one reviewer wrote. “Carolinas Rehab had a goal in mind for my nephew and informed us how they were going to implement it.”</p> <p>Despite these generally positive reviews, two felt the center was understaffed. “Great staff that there but not enough staff,” one commented.</p> <p><strong>FINANCING</strong></p> <p>According to the facility's website, Carolinas HealthCare System accepts most health insurance plans. Financial assistance may be available for qualified individuals.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://goo.gl/mfRq4H" target="_blank">https://goo.gl/mfRq4H</a></small></p>
— Jordon Kosoffsky · 2018-01-02 14:13:32 PST
Editorials are written by independent human writers under our editorial policy. No AI-generated editorial content.
Verified reviews help others find the right treatment. Your review is verified by email and moderated before publication.
Write a verified review