Recovery Brands, LLC
📍 34-25 Vernon Boulevard, Long Island City, NY 11106
📞 8886719392 Full profile & reviews Claim this listing
Reviewers frequently mentioned that the program was highly structured and provided discipline, which some found beneficial for building self-respect while others described it as punitive. While some praised the staff as supportive and experienced, others criticized them as uncaring or lacking empathy. Additional concerns included a lack of individual counseling, poor facility maintenance, and difficult withdrawal experiences.
AI-generated summary of 7 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT PHOENIX HOUSE RESIDENTIAL PROGRAM</strong></p> <p>In operation since 1967, Phoenix House operates over 120 programs and has locations in 12 states nationwide providing treatment for <strong>substance abuse and <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a></strong>. Its Long Island City campus, one of 10 in New York, offers <strong>residential treatment for adult men and women</strong>. Detox services are available on site.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Clients begin their treatment at Phoenix House with a comprehensive individual assessment. It focuses on the biological, psychological, and social factors to develop a <strong>treatment plan</strong> involving the client’s primary conditions and goals.</p> <p>Phoenix House’s approach is <strong>holistic, evidence-based, and used the disease model of addiction</strong>. By addressing the underlying contributing factors through counseling and education, clients can learn the skills and self-awareness to help prevent relapses in the future. Throughout care, clients participate in <strong>individual, group, and family counseling</strong>. Two alumni polled by Rehabs.com at the time of this writing indicated clients attend at least <strong>10 group therapy sessions per week</strong>.</p> <p>The treatment process focuses on several areas, including life skills and relapse prevention methods. Anger management and <strong>vocational training</strong> are also common elements of programming. In addition, the facility is one of the 577 and 572 facilities to offer <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY16.pdf" target="_blank">gender-specific programming</a> in New York for women and men, respectively. </p> <p>Mothers may address parenting issues and receive help in dealing with child welfare and family court, as well as attend <strong>female-focused groups</strong> on trauma, grief, emotional awareness, and anger management, while men may attend groups concerning emotional regulation and <strong>anger and stress management</strong>. Additional therapeutic services include <strong>meditation, yoga, and music therapy</strong>.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team at Phoenix House includes medical professionals and psychiatrists, in addition to psychologists, social workers, clinical case managers, family counselors, vocational/educational specialists, and certified alcoholism and substance abuse counselors. It is one of <a href="https://www.samhsa.gov/data/sites/default/files/2016_NSSATS.pdf" target="_blank">CARF’s 28% of accredited U.S. facilities</a></p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>Set in a simple five-story building, the residential facility is a block from both the East River and a sizable public park. Recreational therapy options include sports such as volleyball and basketball, fitness trails, and martial arts. </p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing, five alumni of Phoenix House provided polled by <strong>mixed feedback</strong> about their experiences. Alumni generally identified holistic offerings as a weakness of the program, but alumni provided mostly positive feedback about the staff’s level of training and experience. Despite this, two alumni noted a lack of staff empathy.</p> <p>In addition, alumni expressed dissatisfaction with the facility itself. Four of the five alumni were **critical of the food the facility's cleanliness.</p> <blockquote> <p>Staff Experience and Training: 4/5<br /> Holistic Offerings: 2.4/5<br /> Facility Cleanliness and Upkeep: 2/5</p> </blockquote> <p>On Google, this location of the Phoenix House earned an average rating of <strong>4.4 out of five stars</strong> from 9 reviews to date.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Alumni praised the effectiveness of the program and the facility's staff who “really care.” </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The two anonymous loved ones polled by Rehabs.com at the time of this writing about their experience with Phoenix House both gave four out of five stars for treatment effectiveness. One anonymous loved one also rated the staff's level of training and experience and family participation four out of five stars, writing: “If it was cheaper, it'd be great, but overall, great help."</p> <p><strong>WHAT STAFF SAY</strong></p> <p>On Indeed, Phoenix House as a whole earned an average rating of <strong>3.3 out of five stars</strong> from 259 reviews to date.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> Concerning the Long Island City location, seven of the nine reviews were positive. Staff members described the environment as “fast-paced” with “informative” staff. Several staff members indicated that it was a good learning experience and a way to get started in the industry.</p> <p><strong>FINANCING</strong></p> <p>Phoenix House is in-network with most commercial insurance companies, HMOs, and managed-care providers. It is one of the 62% of U.S. facilities that <a href="https://www.samhsa.gov/data/sites/default/files/2016_NSSATS.pdf" target="_blank">accept Medicaid</a>. Out-of-network benefits may also cover the cost of care. Admissions counselors work with clients to help maximize healthcare coverage. The four individuals polled by Rehabs.com on the matter offered moderate ratings for the facility's cost.</p> <blockquote> <p>Affordability: 3.5/5</p> </blockquote> <p><strong>CONCLUSION</strong></p> <p>As an organization, Phoenix House offers continued support, encouragement, and motivation for past and current clients. On its <a href="https://www.facebook.com/PhoenixHouse" target="_blank">social media channels</a>, it provides stories of clients that continue to improve their lives as a way of motivating alumni to continue treatment. </p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://tinyurl.com/y9f3nkgl" target="_blank">Google Reviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.indeed.com/cmp/Phoenix-House/reviews?fcountry=US&floc=Long+Island+City%2C+NY" target="_blank">https://www.indeed.com/cmp/Phoenix-House/reviews?fcountry=US&floc=Long+Island+City%2C+NY</a></small></p>
— Melanie Green · 2018-10-26 15:20:43 PDT
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