Recovery Brands, LLC
📍 2 Coulter Road, Clifton Springs, NY 14432
📞 3154629561 Full profile & reviews Claim this listing
Reviewers frequently mentioned that the facility is effective and has a great staff. However, some reviewers criticized the facility's condition, including peeling paint and uncomfortable beds, and felt that the program was too short and that discharge planning was inadequate.
AI-generated summary of 7 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT CLIFTON SPRINGS HOSPITAL & CLINIC</strong></p> <p>Set about 30 miles from Rochester in upstate New York, Clifton Springs Hospital & Clinic provides <strong>mental health and chemical dependency treatment for adolescents and adults</strong>, including individuals with <a href="https://www.recovery.org/topics/dual-diagnosis-recovery/" target="_blank">co-occurring disorders</a>. An affiliate of Rochester Regional Health, the facility offers both <strong>residential and outpatient programs</strong>, as well as DUI assessments and court coordination services for clients with legal issues.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>In order to determine the appropriate level of care, all clients undergo a <strong>comprehensive assessment</strong> approved by the New York State Office of Alcoholism and Substance Abuse Services (OASAS). Adults cleared for residential must agree to <strong>stay for 28 days</strong>.</p> <p>The facility’s treatment approach utilizes evidence-based practices including <strong>cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT),</strong> the <a href="http://www.addictioninfo.org/articles/11/1/Stages-of-Change-Model/Page1.html" target="_blank">Stages of Change</a> model, and motivational interviewing (MI). Clients receive <strong>group, individual, and family counseling</strong>, along with medication management if needed.</p> <p>According to the facility's website, clients participate in an array of <strong>12-step education and meetings</strong>, coping skills training, guest speaker sessions, anger management, and art expression. Groups are focused on topics such as communication, boundaries, self-esteem, grief, relapse prevention, gender-specific issues, and recovery skills.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>The treatment team includes <strong>psychiatrists specialized in addiction, credentialed substance abuse professionals, physicians</strong>, nurses, and mental health therapists. The hospital also employs social workers, nutritionists, vocational counselors, and recreational therapists for the chemical dependency program.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently little information provided by the facility regarding its living arrangements and related offerings. The campus is tobacco-free and smoking cessation resources are provided by the hospital. <strong>Rooms are shared and there are separate men’s and women’s lounges</strong>. Electronic devices are strictly prohibited.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>Rehabs.com has received feedback from one alum of Clifton Springs Hospital & Clinic at the time of this writing. Jenifer rated treatment effectiveness, accommodations, and meals jsut one out of five stars each. She commented on an unmaintained facility, rude staff, and a lack of therapy. “Let's just say I colored more than anything there,” she wrote.</p> <p>Two reviews sourced from CiteHealth gave conflicting feedback.<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> One alum rated the facility five out of five stars and wrote: “This program helped me change my thoughts and behaviors. I feel that this is a unique facility as it encouraged clients to explore the reasons behind our self destructive ways. I felt it was safe for me to express my feelings and received constant support from the staff and other clients.” However, another anonymous alum gave a two-star rating and wrote, “These people are not helpful at all they demean you instead of helping if you relapse.”</p> <p>Additionally, there is an average rating of <strong>three out of five stars</strong> from 26 reviews on Google to date, though most ratings are for the hospital as a whole and not just the Behavioral Health Department.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Loved ones provided Rehabs.com with mostly positive reviews. The five loved ones polled on the treatment staff’s level of experience gave unanimous five-star ratings, as well as an average of <strong>4.4 stars for counseling options</strong>. When asked, on a scale from one to five, how strongly they would recommend treatment at Clifton Springs Hospital & Clinic to others, the five loved ones gave an average rating of 4.8 stars.</p> <p>Average ratings of 3.8 out of five stars were given for the exercise and leisure provisions, connectivity/visitor policy, cleanliness, and family participation. </p> <p>Yet one family member, Tammy, expressed dissatisfaction about the facility’s lack of aftercare, telling Rehabs.com: “My son was sent home with a list of AA meetings and a phone number to call and set up appointment for outpatient. When you are 23 years old I believe you should have these things set in place before you leave.”</p> <p><strong>FINANCING</strong></p> <p>The facility accepts <strong>Medicare, Medicaid, and other state insurance</strong>, as well as private health insurance plans. No one is denied due to an inability to pay as <strong>financial aid</strong> may be available, and a sliding fee scale is offered.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="http://citehealth.com/rehab-centers/new-york/cities/clifton-springs/clifton-springs-hospital-clinic-based-at-2-coulter-road-3rd-floor#reviews" target="_blank">http://citehealth.com/rehab-centers/new-york/cities/clifton-springs/clifton-springs-hospital-clinic-based-at-2-coulter-road-3rd-floor#reviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://goo.gl/wpQEVa" target="_blank">https://goo.gl/wpQEVa</a></small></p>
— Lizz Crozier · 2017-11-09 14:21:32 PST
Editorials are written by independent human writers under our editorial policy. No AI-generated editorial content.
Verified reviews help others find the right treatment. Your review is verified by email and moderated before publication.
Write a verified review