Recovery Brands, LLC
📍 573 Livingston Avenue, Albany, NY 12206
📞 5184824673 Full profile & reviews Claim this listing
Reviewers frequently mentioned that the facility was understaffed and experienced high staff turnover, which some felt impacted professionalism. While some praised the caring and supportive nature of the staff, others criticized the facility's overall management and the coed environment. The program's focus on a spiritual or faith-based approach was described by some as overstressed and by others as lacking.
AI-generated summary of 9 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT HOPE HOUSE, INC.</strong></p> <p>Founded in 1967, Hope House, Inc. provides a wide range of <strong>residential programs and outpatient services</strong> to treat <strong>teens, adults, and mothers</strong> struggling with chemical dependency. In addition to three residential facilities, Hope House operates a special <strong>Women and Children’s halfway house</strong> and outpatient clinic. The organization, based in Albany, N.Y., works in partnership with New York State’s Office of Alcohol and Substance Abuse Services. </p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>According to the center's website, there are three program tracks for clients of Hope House. All programs include assessments, <strong>individual therapy, group therapy, family counseling</strong>, seminars, life skills training, and discharge planning. Trauma-informed care, grief counseling, <a href="https://www.rehabs.com/pro-talk-articles/seeking-safety-an-evidence-based-model-to-address-trauma-and-addiction-together/" target="_blank">Seeking Safety</a>, and <strong>medication-assisted treatment (MAT)</strong> with Vivitrol, Suboxone, and Probuphine also are offered, as necessary. In New York, Hope House is <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">among 61.3 percent</a> of facilities that prescribe Suboxone, <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">among 42.8 percent</a> that dispense Vivitrol, and <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">one of 10</a> that uses Probuphine. </p> <p><strong>The Bette Center treats adult male</strong> is a residential, long-term treatment facility based on the <a href="https://www.smartrecovery.org/resources/library/Articles_and_Essays/Stages_of_Change/Stages_of_Change.pdf" target="_blank">Stages of Change model</a>. During the first stage, clients acclimate to the therapeutic setting. Afterwards, they begin to recognize the negative impact of their substance abuse, make behavioral change, and adopt these learnings on a long-term basis. Length of stay varies according to a client’s needs and progress. Within the state, Hope House is <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">among 64.5 percent</a> of substance abuse treatment facilities with specially tailored programs for adult men. </p> <p><strong>The Hubbard Centers treats adolescent/young adult males and adult females</strong>. These two facilities are clinically intensive residential communities with highly structured programs. One center serves chemically dependent males from <strong>ages 13 to 20</strong>, who engage in evidence-based practices targeted to this population. The other provides a <strong>halfway house setting for women</strong> to help maintain sobriety as they strive to achieve self-sufficiency. In New York State, Hope House is <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">among 25.4 percent</a> of substance abuse treatment facilities with programs targeted to adolescents and <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">among 64.4 percent</a> with programs for adult women.</p> <p><strong>The Women and Children's Program</strong> provides a <strong>halfway house environment</strong> for adult women (and young children) to maintain their recovery, address their goals, and receive employment and educational assistance. Priority is given to pregnant women who are IV drug users. Within the state, Hope House is <a href="https://wwwdasis.samhsa.gov/webt/state_data/NY17.pdf" target="_blank">among 17 percent</a> of substance abuse treatment facilities with specially tailored programs for pregnant or postpartum women. </p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Hope House staff includes social workers, family therapists, recreation therapists, teachers, registered nurses, physicians, psychiatrists, mental health counselors, and credentialed alcoholism and substance abuse counselors. To date, the seven individuals polled by Rehabs.com on the matter appreciated the staff's aptitude.</p> <blockquote> <p>Staff Experience and Training: 4.1/5</p> </blockquote> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>The Bette Center has <strong>35 beds</strong> for a male population, and at the Women and Children’s Program facility, mothers can bring <strong>two children under the age of nine</strong>, if space permits. Currently, no information is available concerning the Hubbard Centers' accommodations. The seven individuals polled by Rehabs.com to date on the cleanliness of the facilities offered high ratings.</p> <blockquote> <p>Facility Cleanliness and Upkeep: 4.6/5</p> </blockquote> <p><strong>WHAT ALUMNI SAY</strong></p> <p>At the time of this writing, three alumni polled by Rehabs.com submitted <strong>mainly favorable opinions</strong> about Hope House. One alum awarded perfect five out of five-star ratings for affordability, connectivity and visitor policy, counseling options, facility cleanliness and upkeep, holistic offerings, and likelihood to recommend. “There were able to help me focus on what truly is important in my life,” they wrote, but added: “I think they are understaffed.” </p> <p>The other alum offered four stars for individual counseling, lead counselor and staff support. However, this second individual gave two stars for facility cleanliness and upkeep, as well as one star for connectivity/visitor policy and holistic offerings. “The staff was very unprofessional, the coed aspect makes it difficult to focus,” they wrote.</p> <p>On secondary sites, the center received <strong>mainly positive coverage</strong> to date: 3.3 out of five stars based on nine reviews on Google and 4.2 stars based on seven reviews on Facebook, which the organization can manage. <small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> Positive reviewers <strong>appreciated the services, staff, and results achieved</strong>, such as T.H. on Google, who wrote: “I did 16 months and enjoyed the fruits that i got out of the program. These people care.” </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>Five loved ones polled by Rehabs.com to date submitted <strong>mostly favorable feedback</strong> about Hope House. The four or five who responded to a series of survey metrics offered high ratings for the level of family participation, as well as moderately good ratings for the likelihood they'd recommend the facility and visitor policy. </p> <blockquote> <p>Family Participation: 4.2/5<br /> Connectivity and Visitor policy: 3.6/5<br /> Likelihood to Recommend: 3.6/5</p> </blockquote> <p>One anonymous reviewer shared the following with Rehabs.com: “Hope House was great to my family when our family member was going through rehab” and added: “We are deeply appreciative of the help we got there,” though another loved one added: "Some staff are good... Some arent."</p> <p><strong>WHAT STAFF SAY</strong></p> <p>At the time of this writing, the one staff member polled by Rehabs.com framed Hope House in a favorable light, awarded five stars for likelihood to recommend and staff experience. The staffer told Rehabs.com that although the center was sometimes understaffed during the holidays, young people were “cared for in a very nurturing environment.”</p> <p>On secondary site Indeed, current and former employees provided <strong>mainly positive impressions</strong> of the facility to date: 3.6 out of five stars based on 22 reviews. <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> Reviewers appreciated the opportunity to help clients, not only with their recovery, but also with other issues related to their lives, such as financial and medical. A five-star reviewer, who considered the center a “productive, treatment based environment,” wrote: “Our team of clinicians work together to help rehabilitate clients and reconnect them with their families..” </p> <p><strong>FINANCING</strong></p> <p>Hope House’s website indicates the organization provides services regardless of a client’s ability to pay, but provides no additional information. The seven individuals who rated the facility's affordability for Rehabs.com praised its cost.</p> <blockquote> <p>Affordability: 4.7 out of five stars.</p> </blockquote> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/search?q=hope%20house%20albany%20ny&rlz=1C1EVTC_enUS528US528&oq=hope+house+albany+ny&aqs=chrome..69i57j69i60j0l4.4580j1j7&sourceid=chrome&ie=UTF-8&npsic=0&rflfq=1&rlha=0&rllag=42664184,-73766260,1574&tbm=lcl&rldimm=14459239800572832325&ved=2ahUKEwjBsNuF5fDfAhXihOAKHXECDo8QvS4wAHoECAAQEw&rldoc=1&tbs=lrf:!2m1!1e2!3sIAE,lf:1,lf_ui:2#lrd=0x89de0a545a603fc3:0xc8a989fd83556a45,1,,,&rlfi=hd:;si:14459239800572832325;mv:!1m2!1d42.6705419!2d-73.74649!2m2!1d42.657826899999996!2d-73.78603129999999;tbs:lrf:!2m1!1e2!3sIAE,lf:1,lf_ui:2" target="_blank">GoogleReviews</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.yelp.com/biz/hope-house-albany-3" target="_blank">https://www.yelp.com/biz/hope-house-albany-3</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.facebook.com/pg/hopehousealbany/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/hopehousealbany/reviews/?ref=page_internal</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.indeed.com/cmp/Hope-House-Inc/reviews?/country=US&floc=Albany%2C+NY" target="_blank">https://www.indeed.com/cmp/Hope-House-Inc/reviews?/country=US&floc=Albany%2C+NY</a></small></p>
— Sherry Adler · 2019-01-26 13:05:50 PST
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