Recovery Brands, LLC
📍 5312 Jaguar Drive, Santa Fe, NM 87507
📞 5054714985 Full profile & reviews Claim this listing
Reviewers frequently praised the caring staff, well-organized group sessions, and the availability of diverse treatment options, including medication-assisted treatment. However, others criticized the facility's cleanliness, reporting issues with bed bugs and overall maintenance. Some reviewers also described the outpatient program as disorganized and noted a lack of individual counseling.
AI-generated summary of 10 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
| Treatment types | Detox Services, Substance Abuse Treatment |
| Program types | Outpatient Services, Residential Treatment |
| Services | Outpatient Services, Detox Services, Residential Treatment |
| Setting | Private/Secluded |
| Gender | None |
| Age ranges | Adult Age |
| Insurance accepted | Cigna, Blue Cross and Blue Shield, Private Insurance |
<p><strong>ABOUT SANTA FE RECOVERY CENTER</strong></p> <p>Santa Fe Recovery Center is one of the <a href="https://wwwdasis.samhsa.gov/webt/state_data/NM16.pdf" target="_blank">20 (13 percent)</a> facilities in New Mexico that provides <strong>residential treatment for adults</strong> dealing with substance abuse. <strong>Intensive outpatient programs (IOP) and outpatient programs (OP)</strong> are both also available. In addition, the facility is amongst the just <a href="https://wwwdasis.samhsa.gov/webt/state_data/NM16.pdf" target="_blank">six (3.9 percent)</a> of non-hospital treatment centers in the state where <strong>detox services are available on-site.</strong></p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>The admissions process includes a pre-admissions screening, financial process, and medical exam. Those needing admission into the residential unit interview with the intake coordinator and head nurse. </p> <p>Detoxification is available for clients in need. A <strong>social detox model</strong> is used to treat clients along with 24/7 monitoring. Medication-assisted treatment (MAT) utilizing <strong>Suboxone</strong> is also available for those struggling with <a href="https://www.recovery.org/pro/articles/why-are-opiate-addicts-so-hard-to-treat/" target="_blank">opioid addiction.</a></p> <p>Clients typically stay <strong>30 days</strong> in the organization's residential program, where they will participate in group counseling, cognitive behavioral therapy (CBT), motivational interviewing, <strong>12-step meetings</strong>, and <a href="https://www.recovery.org/pro/articles/the-pain-of-addiction-in-the-family-how-counseling-can-help/" target="_blank">family workshops.</a> </p> <p>Outpatient treatment and intensive outpatient programs (IOP) are evidence-based and incorporate <strong>individual and group therapy</strong>, 12-Step meetings, and cognitive behavioral therapy. Clients also participate in anger management, health and fitness activities, <strong>grief and trauma counseling</strong>, and family education.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Santa Fe Recovery Center's website states that it offers a <strong>1:6 counselor-to-client ratio</strong> and a 1:12 direct care staff-to-client ratio. Staff members include a medical doctor, masters-level therapists and art therapists, and licensed alcohol and drug abuse counselors. In New Mexico, <a href="https://www.samhsa.gov/data/sites/default/files/report_3059/ShortReport-3059.pdf" target="_blank">97.8 percent</a> of all substance abuse treatment centers have higher education requirements for staff.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently no information provided by the facility regarding its living arrangements and related offerings.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The six alumni reviews submitted to Rehabs.com to date were <strong>mostly positive with a few exceptions</strong>. Former client E.S. referred to treatment as "fail proof" and staff as "Amazing" and "caring." "The Counselors truly had their clients best interest at heart," E.S. wrote. "A day never went by that we weren't being encouraged." She provided four-star ratings for holistic offerings and extracurricular activities, and five-star ratings for level of staff support and the visitation policies. An anonymous alum cited "active listening, no judgement," and "great staff" as facility strengths." While V.M. agreed with the staff friendliness, this former client felt the outpatient program needed some improvement. </p> <p>Two other alumni polled by Rehabs.com felt the facility was were critical of the facility's physical condition and the effectiveness of treatment. J.P. wrote: "Did not feel safe. Don't feel I got the 1-on-1 that I needed." Both critical alumni gave the staff level of support just two out of five stars, and both gave cleanliness and and visitation policies only one-star ratings. </p> <p>On Google, six reviewers gave an average <strong>4.5 out of five stars.</strong><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small> Reviewers shared highly positive experiences, and referred to the staff as "absolutely wonderful" and "very helpful and respectful." Alum M.A.W. added, "I learned tools to take with me to use on the outside."</p> <p>On the facility's Facebook page, which its staff does have the ability to monitor, all seven reviewers provided perfect, five- out of five-star ratings.<small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>As of this writing, the three reviews received by Rehabs.com from loved ones were also mixed. One anonymous loved one described the facility as “well maintained” and staff as “great,” giving four stars for admissions & discharge procedures and counseling options, as well as perfect five-star ratings for the amount of family participation and staff's level of experience and training. This individual commented that the facility offered "a wide variety of services to aid in the recovery of the individual attending this particular rehab center," and strongly agreed that she would recommend the center to others.</p> <p>Another reviewer felt that "good classes" were a strength but that the center "should improve their facilities." Still, this loved one provided four-star ratings for holistic offerings and counseling options, and indicated feeling that treatment was worth the cost.</p> <p><strong>WHAT STAFF SAY</strong></p> <p>Though no current or former staff members have responded to a Rehabs.com survey at this time, reviews on third-party sites were mixed. On Glassdoor, two individuals generated ratings of two stars and five stars.<small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a></small> "Great Staff. Excellent Program," a former intern wrote. However, the other reviewer, despite enjoying the experience of working with clients, noted difficulty with management.</p> <p>The facility received even higher praise on Indeed, where five reviewers offered a <strong>4.2 out of five-star average rating</strong>.<small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a></small> A program assistant noted that the workplace was "fast paced," and added: "The staff is client centered and compassionate. The executive team is equally as caring and treats everyone with respect." </p> <p><strong>FINANCING</strong></p> <p>Santa Fe Recovery Center accepts most private insurance plans, including Aetna, Blue Cross Blue Shield, United Behavioral Health, and Cigna. Private payments and financial counseling is available. A $10 drug screen charge is assessed at admission.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.google.com/maps/place/Santa+Fe+Recovery+Center/@35.6315367,-106.0387111,17z/data=!3m1!4b1!4m7!3m6!1s0x0:0x39621a61e6241bca!8m2!3d35.6315367!4d-106.0365224!9m1!1b1" target="_blank">GoogleReviews</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.facebook.com/pg/sfrecovery/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/sfrecovery/reviews/?ref=page_internal</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-3"><sup>[3]</sup></a> <a href="https://www.glassdoor.com/Reviews/Santa-Fe-Recovery-Center-Santa-Fe-Reviews-EI_IE1198535.0,24_IL.25,33_IM768.htm" target="_blank">https://www.glassdoor.com/Reviews/Santa-Fe-Recovery-Center-Santa-Fe-Reviews-EI<em>IE1198535.0,24</em>IL.25,33_IM768.htm</a></small></p> <p><small class="footnote"><a target="_blank" href="#footnote-4"><sup>[4]</sup></a> <a href="https://www.indeed.com/cmp/Santa-Fe-Recovery-Center" target="_blank">https://www.indeed.com/cmp/Santa-Fe-Recovery-Center</a></small></p>
— Samantha Harper · 2018-08-21 09:20:10 PDT
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