Recovery Brands, LLC
📍 119 Belmont Street, Worcester, MA 01605
📞 5083341000 Full profile & reviews Claim this listing
Reviewers frequently praised the helpfulness of the staff and the facility's ability to address concurrent mental health and substance abuse issues, particularly for homeless individuals. However, many criticized the facility's cleanliness, the quality of the food and beds, and the perceived lack of adequate aftercare planning. Some reviewers also noted challenges with the voluntary check-in process and communication regarding family members.
AI-generated summary of 8 reviews collected on rehabs.com and recovery.org through 2023. Not a review or medical advice. Review policy
<p><strong>ABOUT UMASS MEMORIAL MEDICAL CENTER</strong></p> <p>Located in Worcester, Mass., the University of Massachusetts (UMass) Memorial Medical Center is a three-campus network of medical centers operated by UMass Memorial Health Care. Collectively, these campuses offer <strong>comprehensive psychiatric care for adults, teenagers, and children</strong> through various <strong>outpatient services</strong> and short-term inpatient units. Around-the-clock emergency services, such as crisis intervention and stabilization, are also available.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Individuals requiring immediate stabilization may benefit from a <strong>short-term residential stay</strong>, lasting one to three days. Effective <strong>discharge plans</strong> are developed over the course of this brief stabilization period.</p> <p>Adults seeking treatment begin with an initial evaluation. Inpatient and outpatient treatment both make use of evidence-based therapies such as <strong>cognitive behavioral therapy (CBT) and dialectical behavior therapy (DBT)</strong>. Clients take part in one-on-one as well as group psychotherapy sessions, and loved ones are involved via <strong>family and couples’ therapy</strong>. Anger management sessions are also on schedule, and <strong>medication management</strong> is provided when necessary.</p> <p>Children and adolescents are cared for under <strong>family-driven, youth-guided treatment</strong> in various adolescent psychiatry units. Following an initial assessment, youth may be placed in <strong>continuing care</strong>, intensive residential treatment, or transitional residential programming. Treatment emphasizes <strong>family participation, including that of grandparents</strong>. Youth also have access to educational and vocational programming, and <strong>life skills workshops</strong> at libraries, sports centers, and museums. Each unit has therapy dogs on-site.</p> <p>The <strong>Women’s Mental Health Clinic</strong> at UMass Memorial Medical Center treats women for up to six months. This short-term program addresses a wide range of issues including <strong>postpartum psychiatric issues and infertility</strong>.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>Adults in both inpatient and outpatient settings are cared for by a team of <strong>psychiatrists, psychologists, nurses, and social workers</strong>. Youth and Family Services is staffed by a similar team of professionals who <strong>specialize in child and adolescent care</strong>.</p> <p><strong>ACCOMMODATIONS & AMENITIES</strong></p> <p>There is currently no information provided by the hospital regarding its living arrangements and related offerings. The eight individuals polled by Rehabs.com to date, however, provided average ratings of <strong>2.88 and 2.5 out of 5 stars</strong>, respectively, <strong>for the facility’s accommodations and quality of meals</strong>.</p> <p><strong>WHAT ALUMNI SAY</strong></p> <p>The four alumni polled by Rehabs.com at time of writing provided <strong>mixed to negative feedback</strong> regarding the facility. The alumni shared low average ratings of 1.25, 1.5, 1.75, and 2.25, respectively, for the facility’s family programming, counseling options, holistic offerings, and the staff's level of training and experience. Despite some sparse praise for the good intentions and friendly demeanor of the staff, most alumni found faults with the facility's treatment programs and counseling options.</p> <p>The facility's cleanliness received particular derision from alumni. The four almuni gave the metric an average rating of 1.25 out of five stars, indicating an almost universal lack of satisfaction with the facility's upkeep. “This facility is quite disgusting…” wrote C.M.S. “Not sanitary at all…beds are like cardboard.” More than one alumni mentioned poor bedding accommodations. </p> <p><strong>WHAT FRIENDS & FAMILY SAY</strong></p> <p>The <strong>three individuals surveyed by Rehabs.com on their loved one’s treatment experiences shared more positive commentary</strong>, each one outlining what they considered to be strengths and weaknesses of the facility. The two loved ones polled on the staff's level of training and experience gave the metric perfect five-star ratings. The third loved one, while not polled specifically on that metric, found the staff to be satisfactory, and gave a high four-star rating for staff support. </p> <p>One expressed enthusiasm for the hospital’s “great staff” and “wonderful programs and communication” and claimed that the center is “great for front line care” but “Not used for long term care except on an outpatient basis.” Another complained of poor meals but wrote: “They were very effective and my loved one is doing great after staying with them. I would highly recommend them.”</p> <p><strong>WHAT STAFF SAY</strong></p> <p>The eighth Rehabs.com survey respondent, a staff member, left a mixed review. The anonymous employee highlighted the hospital’s ability to treat homeless individuals as well as those with substance abuse and co-occurring mental health disorders but wrote: “Not enough support.”</p> <p><strong>FINANCING</strong></p> <p>UMASS Memorial Medical Center’s website does not provide the costs of its services online, but recommends contacting the patient financial counselors to receive a price estimate. The hospital accepts insurance, and those seeking assistance may be eligible for low-cost or free health plans based on income.</p>
— Jordon Kosoffsky · 2018-01-04 12:25:19 PST
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