Recovery Brands, LLC
📍 77 Mill Street, Westfield, MA 01085
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<p><strong>ABOUT THE CARSON CENTER</strong></p> <p>The Carson Center is a <strong>family-centric program</strong> run by the Behavioral Health Network, Inc. (BHN), a private nonprofit in Westfield, Mass., established in 1938. <a href="https://wwwdasis.samhsa.gov/webt/state_data/MA17.pdf" target="_blank">One of just 257 (73.2 percent) private nonprofits in the state of Massachusetts</a>, the Carson Center has two departments - the Center for Adults and Families and the Center for Children and Youth - from which it runs <strong>CARF-accredited</strong> services for mental health and substance use. There are <strong>crisis stabilization and Mobile Crisis Intervention (MCI) units for adults and youth</strong>.</p> <p>In addition to these services, the established organization runs residential recovery homes, intensive outpatient (IOP) services, and domestic violence initiatives, amongst other services, across several other locations.</p> <p><strong>TREATMENT & ASSESSMENT</strong></p> <p>Serving more than 30 different communities in Massachusetts, the Carson Center is site to its <strong>Mobile Crisis Intervention (MCI)</strong> unit. Serving youth ages 21 and younger, the MCI offers services in Spanish and access to clinicians in the presence of a “medical need.” Referrals are made here due to homicidal thoughts, aggression, <strong>alcohol or substance use</strong>, mental health illness, and other issues.</p> <p>Treatment services provided at BHN are grounded in the core belief that <strong>clients be the guide of their own recovery</strong>, which the center believes “includes a sense of hope, developing supportive relationships, a sense of empowerment and inclusion, and developing coping strategies.” Programs help individuals and their families, both teens and adults, <strong>make deep and impactful behavioral and attitudinal changes</strong>. To do this, according to the organization’s website, BHN provides clients with the necessary “support, guidance, and tools.”</p> <p>Programming at the Carson Center aims to carry out the organization’s mission statement by <strong>helping those struggling with addiction, physical and/or intellectual disabilities, and co-occurring mental health disorders</strong>. Services available at both the Center for Children and Youth and the Center for Adults and Families are held in <strong>individual and group therapy</strong> and offer clients and their families new skills and strategies to better <strong>manage anger, anxiety, depression</strong>, challenges at work or school, attention and concentration issues, and stress.</p> <p><strong>STAFF CREDENTIALS</strong></p> <p>As an organization, BHN is led by medical and clinical directors, the former <strong>a physician</strong>, amongst other professionals. <strong>Counselors provide therapy</strong> across one-on-one and group settings yet few further details on treatment staff are provided. </p> <p><strong>REVIEWS</strong></p> <p>In the sole survey response for Rehabs.com to date, an anonymous staff member cited “money” as a facility weakness and gave only out of five stars for areas such as staff professionalism, facility cleanliness, and exercise opportunities. Despite these criticisms, the reviewer indicated that many insurance providers are accepted here and that their coworkers were caring.</p> <p><strong>Feedback was also mixed across secondary sources</strong>. To date, roughly half of the seven reviews across Google and Facebook described the staff as “unprofessional,” “heartless,” and disorganized. “I have been trying to receive medicine for over a month with unnecessary complications such as showing up for my first appt and waiting 45 minutes to find out my psychiatrist was on vacation?” wrote three-star Google reviewer Carolann in one report of frustration. Still, she, and others, felt that certain counselors were nice, “kind, welcoming and understanding.”<small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a></small><small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a></small></p> <p><strong>FINANCING</strong></p> <p><a href="https://wwwdasis.samhsa.gov/webt/state_data/MA17.pdf" target="_blank">One of 253 (72.1 percent) facilities in the state of Massachusetts to do so</a>, BHN boasts “contractual relationships with Medicaid, Managed Care Organizations and most commercial insurers.” Certain BHN services also receive funding from the Massachusetts Department of Public Health, making it <a href="https://wwwdasis.samhsa.gov/webt/state_data/MA17.pdf" target="_blank">one of just 231 (65.8 percent) facilities in the state to receive some of government assistance</a>.</p> <p>In addition, the Rehabs.com reviewer gave the Carson Center five out of five stars for the affordability of its services but only two stars for its cost worthiness.</p> <p><small class="footnote"><a target="_blank" href="#footnote-1"><sup>[1]</sup></a> <a href="https://www.facebook.com/pg/TheCarsonCenter/reviews/?ref=page_internal" target="_blank">https://www.facebook.com/pg/TheCarsonCenter/reviews/?ref=page_internal</a></small><br /> <small class="footnote"><a target="_blank" href="#footnote-2"><sup>[2]</sup></a> <a href="https://www.google.com/maps/place/BHN+The+Carson+Center/@42.1119713,-72.7676397,17z/data=!4m7!3m6!1s0x0:0xa748ea70ede4d550!8m2!3d42.1119713!4d-72.765451!9m1!1b1" target="_blank">https://www.google.com/maps/place/BHN+The+Carson+Center/@42.1119713,-72.7676397,17z/data=!4m7!3m6!1s0x0:0xa748ea70ede4d550!8m2!3d42.1119713!4d-72.765451!9m1!1b1</a></small></p>
— Jordon Kosoffsky · 2019-01-23 14:42:06 PST
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